Bad customer service from one of the associates at this location.
Service: 1
Ben Chan
The food looked and tasted like overpriced hospital food. The bread is alright but the pricing is a bit too high for the quality. Nice scenery and atmosphere though. It's a very well designed interior that's pleasing to the eye
Atmosphere: 5
Food: 2
Service: 5
Millie Feliciano
Very clean and very friendly.
Atmosphere: 5
Food: 5
Service: 5
Penny Murphy
I ordered a Fugi apple Chicken salad at the drive thru. I asked for bread. No bread, chips or an apple. Got home to find no chicken in my salad for $12.00.
Food: 1
Service: 3
Veronica Puente
Great Service
Atmosphere: 5
Food: 5
Service: 5
Lady
Missing items from salad, barely any lettuce and overloaded with corn which made the salad watery. This led to a wilted salad that I couldn't eat. The sandwich was missing some of the toppings I ordered also and there's barely any meat put on them. Kinda disappointing.
Atmosphere: 4
Food: 1
Service: 3
Rafael Cordero
The food is great and always on time. The service and atmosphere is excellent.
Atmosphere: 5
Food: 5
Service: 5
Für-Elizé Murray
This is my go to spot when needing a quite, warm and hearty meal. It is a run for the penny as it can be expensive but it's still a great treat.
I ordered via mobile app twice in one day for drive thru pick up first in the morning and second in the late afternoon. Both times food was missing from my order. One time ok mistakes can happen but twice is incompetence. First was a breakfast order and the cinnamon toast bagel with cream cheese was not in the bag. The second was a late lunch order and soup was missing.
I am not sure what to say except buyer beware when in drive thru or in ordering from mobile app make sure to check over your bag. I mean mistakes happen but at what point does company accountability start to kick in when mistakes become equal to stealing your patrons money? I also work for a living and expect to get the items I pay for. Two times in two separate purchases in one day items were missing.
Also, due to the odds of that happening I had the employee at the drive thru visualize me pull out ordered items and visualize the contents verifying the missing food.
use to always come here 2 times a week but recently staff is so rude. they made my sandwich wrong and blamed me? how can you blame me for making it wrong! you need better employees
Atmosphere: 1
Food: 3
Service: 1
Debbie LaFond
The Panera at Universal Drive is the opposite of what I'm used to from other Panera restaurants with fire places and cozy, quiet smaller eating areas. In North Haven I feel like I'm at a bus stop--there is no carpet or wooden partitions or wall paper, creating a loud, echoing and stressful place, not conducive to a quiet meal with a friend. The moment you walk in you are in one giant room with extra bright lights, loud, distracting, cold and impersonal. Like I said, a big bus station. Please, bring back the cozy atmosphere and we will go and sit down to eat there.
Atmosphere: 3
Food: 5
Service: 5
Tara p
Ordered a caprese. Received it with chicken. I'm a vegetarian. Brought it up to the counter to be replaced with a non chicken caprese. Was told that it would be a long wait because there are other orders. Even though they messed up they looked at me like I was a major inconvenience. There was zero apology. Awful customer serv
Great spot for lunch
Atmosphere: 4
Food: 4
Service: 4
Bad customer service from one of the associates at this location.
Service: 1
The food looked and tasted like overpriced hospital food. The bread is alright but the pricing is a bit too high for the quality. Nice scenery and atmosphere though. It's a very well designed interior that's pleasing to the eye
Atmosphere: 5
Food: 2
Service: 5
Very clean and very friendly.
Atmosphere: 5
Food: 5
Service: 5
I ordered a Fugi apple Chicken salad at the drive thru. I asked for bread. No bread, chips or an apple. Got home to find no chicken in my salad for $12.00.
Food: 1
Service: 3
Great Service
Atmosphere: 5
Food: 5
Service: 5
Missing items from salad, barely any lettuce and overloaded with corn which made the salad watery. This led to a wilted salad that I couldn't eat. The sandwich was missing some of the toppings I ordered also and there's barely any meat put on them. Kinda disappointing.
Atmosphere: 4
Food: 1
Service: 3
The food is great and always on time. The service and atmosphere is excellent.
Atmosphere: 5
Food: 5
Service: 5
This is my go to spot when needing a quite, warm and hearty meal. It is a run for the penny as it can be expensive but it's still a great treat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Macaroon 3-Pack \u0026 Chocolate Chipper Cookie
I ordered via mobile app twice in one day for drive thru pick up first in the morning and second in the late afternoon. Both times food was missing from my order. One time ok mistakes can happen but twice is incompetence. First was a breakfast order and the cinnamon toast bagel with cream cheese was not in the bag. The second was a late lunch order and soup was missing.
I am not sure what to say except buyer beware when in drive thru or in ordering from mobile app make sure to check over your bag. I mean mistakes happen but at what point does company accountability start to kick in when mistakes become equal to stealing your patrons money? I also work for a living and expect to get the items I pay for. Two times in two separate purchases in one day items were missing.
Also, due to the odds of that happening I had the employee at the drive thru visualize me pull out ordered items and visualize the contents verifying the missing food.
Pay attention and give people what the pay for.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Friendly service. The wait was a bit long, but the person ahead of me had a long and complicated order.
Atmosphere: 5
Food: 5
Service: 5
Clean everyone is friendly great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hearty Fireside Chili \u0026 Rustic Baked Potato Soup, Grilled Cheese \u0026 Creamy Tomato Soup, Macaroon 3-Pack \u0026 Chocolate Chipper Cookie
use to always come here 2 times a week but recently staff is so rude. they made my sandwich wrong and blamed me? how can you blame me for making it wrong! you need better employees
Atmosphere: 1
Food: 3
Service: 1
The Panera at Universal Drive is the opposite of what I'm used to from other Panera restaurants with fire places and cozy, quiet smaller eating areas. In North Haven I feel like I'm at a bus stop--there is no carpet or wooden partitions or wall paper, creating a loud, echoing and stressful place, not conducive to a quiet meal with a friend. The moment you walk in you are in one giant room with extra bright lights, loud, distracting, cold and impersonal. Like I said, a big bus station. Please, bring back the cozy atmosphere and we will go and sit down to eat there.
Atmosphere: 3
Food: 5
Service: 5
Ordered a caprese. Received it with chicken. I'm a vegetarian. Brought it up to the counter to be replaced with a non chicken caprese. Was told that it would be a long wait because there are other orders. Even though they messed up they looked at me like I was a major inconvenience. There was zero apology. Awful customer serv
Service: 1
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