Popeyes Louisiana Kitchen

Chicken not done all the way.

Food: 2

Service: 5

I saw a ad for 2 sandwiches for $8 which I thought was a great deal so at lunch time today I went right to the nearest Popeyes. I try to order it and they tell me that deal is only available through the app. If I don’t have the app I have to pay full price. So I say fine and download the app. They asked me to go to the parking lot and after it downloads to order on the app and then come back through the drive-thru. So I did as they asked. Then when I got to the window they asked me to go wait in the parking lot while they make my order. Then when my food was ready rather than bring my food out to me they just yelled at me through the drive thru window and asked me to come back again so they could give me my food. During all of this I was quite literally the only customer in the drive thru window or the parking lot. I’m sure they did all of this because they are incentivized to have short wait times in the drive thru so if there is some kind of sensor or timer it showed that they were very quick and efficient with 3 drive thru customers but in reality they just inconvenienced and annoyed the heck out of the only customer they had.

Atmosphere: 1

Food: 5

Service: 1

Got a 12 piece only chicken, was charged $33.00, all pieces were tiny, like they were from a chick....
.asked for extra honey, and should I even be surprised when I got home there was none? I even asked drive through is there extra honey? Oh yes ma'am was answer
...NOT!!! Guess I will make the longer drive to East Haven from now on

Was @ North Haven location for the special 3 pcs for $5. Prefer this over any buger joint. I can make burgers @ home, Can't make this home. Missing the Mardi Gras music, adds a special touch to the atmosphere. Change station back, it adds 2 the experience.

Atmosphere: 1

Food: 4

Service: 4

This is my fourth and last time going to this location. Every single time I have ordered from here they are out of all drinks except maybe three, out of multiple flavors, never have sauces, and they forget multiple things I have paid for making me lose around $100. And don't even think about ordering online because they wont even call you if something you ordered is out of stock, they will just give you a random drink, flavor or item as a "replacement" (and the most disgusting ones at that). I tried to give them the benefit of the doubt countless times because I work in food service as well so I know how stressful it can get at times but this is just absolutely ridiculous. The hiring team really has to do a better job because the employees here are genuinely a joke, none of them want to work. If I could give a 0 star for the service I would, even at other locations the food tastes much fresher and healthier (even though its not healthy food, it is much tastier at other locations) so clearly this is a location and staffing issue. Spare your time and MONEY and just drive or order from another location. And to the manager/supervisor you need to seriously rethink your employees at this location. I have never had such bad service I had to write a review about how horrible the experience was, and four times in a row at that. Unbelievable.

Atmosphere: 2

Food: 3

Service: 1

Ordered 3 separate orders got there was given 2 of the orders I placed last but not the first order, I was told everything is in the bag, rushing from my lunch break, I didn’t even check the food only to get to work to find out that am missing my order, I called customer service the next day and I was given a hard time about the situation, then I was told to bring my receipt because there is nothing they can do over the phone, went over there with my receipt only to be told by Juanita that her supervisor told her before she left, that there was nothing to do about the situation. So unprofessional.

Service: 1

Stood at the register for 10 minutes before getting waited on. Sandwich was mediocre at best

Food: 3

Service: 1

Coated customer service.

Atmosphere: 5

Food: 5

Service: 5

Loved the chicken

Atmosphere: 5

Food: 5

Service: 5

If you are looking to order food, and get the wrong order every time, This is your place! I've ordered here a handful of times thinking "Maybe it wont happen this time", but these people know how to consistently mess up your order. I think they do it on purpose at this point. Keep up the bad job!

Atmosphere: 1

Food: 1

Service: 1

Delicious food excellent service friendly atmosphere

Atmosphere: 5

Food: 5

Service: 5

Best chicken sandwich ever.

Atmosphere: 5

Food: 5

Service: 5

Very good

Atmosphere: 5

Food: 5

Service: 5

Somehow manages to be worse than the one on Whalley Ave. Chicken poorly cooked and not golden but closer to brown. Consistently make you wait for 5 minutes at the drive through speaker before taking your order. The manager or order would do very well to go to the McDonalds down the road and study how a drive through is supposed to work.

Atmosphere: 3

Food: 1

Service: 1

This place is ridiculous every time I have gone there we are out of almost everything you try to order. On 7/13/24 I order on line at 10pm and go to the location at 10:09pm I already paid and I get told we are closed I said I put in a order on line the girl at the window says let me look she acted like she was but did not then has the nerve to say we are out why don’t you just come back tomorrow and they should give it to you then. I said no how about I get a refund she says no we can’t do that we are not affiliated with the Popeyes app you have to come back and talk to someone tomorrow. Absolutely ridiculous I don’t even live near it and I am supposed to go over 10 miles out of my way to talk to them the following day about this waste my time and gas because they can’t run a proper business

Food: 1

Service: 1