Red Lobster
320 Universal Dr N, North Haven
(203) 234-8917
Recent Reviews
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Our server Quan was great! Had a fun time with family, mom's favorite place to go for her birthday meal.
Atmosphere: 4
Food: 5
Service: 5
Great dining experience My server was very friendly, very professional and very attentive.
Atmosphere: 5
Food: 5
Service: 5
Nico was excellent! He made our dinning experience wonderful. He's a wonderful server who is very attentive to the customers needs.
Atmosphere: 5
Food: 5
Service: 5
Food was pretty good and are waitress Radwaa was nice and accommodating will definitely be back soon
Atmosphere: 5
Food: 4
Service: 5
I’ve always said that you can taste the difference from between now to about 4-5 years ago before they changed the kitchen staff and hired better cooks. The food is usually great and the staff is never disappointing. Today, the biscuits served to us were cold… we told our server Vanessa who immediately got a fresh batch with no problem. She was pleasing to be served by, very nice, respectful and sweet. We received our appetizers which were great. Then our Entrees. The Manager, short Caucasian woman, dark hair, blue eyes, always has hair up - walks by and asks how our food is. We got our food about 10m prior and I HAD NOT touched my steak yet BUT we told her it’s good - which it was! My broccoli was great, the loaded potato was good, the lobster tail 👍🏽, my drinks were great - the passion colada always is….what was wrong???? I Finally got to my steak. I asked for my steak to be cooked MEDIUM RARE. Vanessa repeated it back as any server would. I cut my steak open in three sections . It was dry and cooked fully through, WELL DONE. I continued eating everything else as I waited for Vanessa to make another round. We hadn’t seen her for some time so we asked another server to grab her. She came out after about 15-20 mins later and we told her the steak was not cooked per my request. We asked her if it was possible to just take the steak off. (Because I hadn’t eaten it and having a new one cooked wouldn’t suffice because I was already full eating everything else while waiting) Vanessa apologizes and leaves with the food and says she’s asked the manager to remove it. I’m thinking remove the steak (percentage of the meal). All of a sudden you hear…”IT WAS VANESSA’S, NO VANESSA’S!!!! THEY LIED”…screaming from top of her lungs in the kitchen. I asked Vanessa if she got in trouble and of course she denied with a smile. No one lied ma’am, had you played your managerial role and came over and asked what the issue was with the meal yourself, we’d have told you everything else was fine, as we initially said, the issue was my steak seemed like it was reheated to well done. Instead of medium rare and still steaming like it usually is when I eat there. My meal was removed in full which I am grateful for, but why remove it if you wanna disgrace everyone’s dinner with yelling and screaming and berating at the staff saying someone is lying. It was rude and disgusting. We did however leave Vanessa a 30% tip for HER service.
Nico was on top of it and the food was great
Atmosphere: 5
Food: 5
Service: 5
Nico was very nice and attentive! Thanks.
Atmosphere: 5
Food: 5
Service: 5
Nico was great
Atmosphere: 5
Food: 5
Service: 5
The customer service made this experience five stars. Thanks, Quan! Superb!
Atmosphere: 4
Food: 4
Service: 5
Lovely server, Radwaa, was very attentive. Checked on our satisfaction and promptly brought our food and extra requests. Crunchy flounder was excellent.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cheddar Cheese Biscuit
Restaurantji Recommends
Our Server Nico was extremely nice and attentive.
Atmosphere: 5
Food: 5
Service: 5
Jon was great and nice mannered!
Atmosphere: 5
Food: 5
Service: 5
Jon was amazing he took really great care of me when your visting ask for him
Atmosphere: 5
Food: 5
Service: 5
Jon is a very great waiter
Atmosphere: 5
Food: 5
Service: 5
Jon was awesome. Very professional.
Vegetarian options: No issues
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits
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