Crew needs to be trained better. The order is incorrect on too many occasions.
Atmosphere: 2
Food: 2
Service: 2
Anika Michelle R.
Placed a mobile order at the North Haven (Universal Drive) location around 11:40 PM, while the store and website both indicated they were open until midnight. Upon arrival, I was told they were closed and that the hours hadn’t been updated online yet. As a result, I never received my order and there’s no clear way to request a refund through the app since the location showed as “open”. This was frustrating and misleading. I hope management addresses staff training and ensures accurate hours are reflected.
The associate had time to have a whole conversation about them being closed, and provided the name “Ieesha” when asked who the manager was… despite being “closed” by the way.
Photos with timestamps are available.
Matthew Wozniak
They were slammed by a massive rush due to Christmas shopping in the area and were severely understaffed. They stayed positive and did a fantastic job
Atmosphere: 5
Food: 5
Service: 5
Sharita Johnson
Every time I visit this specific Wendy’s there is always an issue with my food… I don’t eat cheese and they always put it on my burger. The cheese is cold and doesn’t melt. The fries are never hot and it’s becoming frustrating as I used to love this specific location. Not sure who is the GM but they need to pay better attention to the quality of the food that they sell to their customer.
Food: 1
Service: 2
joe mama
food was lowkey buns
Atmosphere: 3
Food: 2
Service: 5
Courtney
We had stopped at Wendy’s after checking out trail of terror. Due to it being late and most restaurant kitchens were closed we decided to just stop at Wendy’s on our way back home. We arrived around 11ish and told the lady we needed a minute to look at the menu. Not long after we got a snotty “Are you ready yet?!” Feeling rushed we just ordered quickly. I asked for extra pickles on my cheeseburger. Once we got to the window the gentleman at the window I will say, was very nice. Who ever the lady was with him, was far from nice. She didn’t even look like she cared to be there. The gentleman handed us our food and as we were driving off to a parking spot we noticed the lights inside were getting turned off. It was weird because it states it closes at midnight. Once we parked we noticed how sloppy our burgers were made. There was no extra pickles or let alone any pickles on my sandwich and my boyfriend’s burger was basically a ketchup sandwich. The French fries were even WORSE. They tasted like cardboard as if they were made hours ago! I didn’t even want to go back through the drive thru since the lights were off and we probably would’ve gotten some snarky comment or response from the lady. Now seeing previous reviews I felt the need to leave one myself, which I never feel the need to post a review. I will never visit this Wendy location again and I would stay away if your thinking about going.
Atmosphere: 1
Food: 1
Service: 1
julissa Maldonado
get a new night shift.. they close down half hour before close
Shady Mahran
After waiting 20 minutes in the Drive through to pickup a mobile order and 10 more minutes to my house getting ready to enjoy my food just to find out all my burgers are full of BACON which I didn’t order, after ruining my dinner had to drive back to get what initially order, didn’t get a single apology or an acknowledgement and the person who I was dealing with grabbed the bag and said I’ll make the right ones, then placed the new food in the counter without a word and left :| It seams like no one cares in more and that is the level of service nowadays
Atmosphere: 1
Food: 1
Service: 1
Lavanya Manukonda
Can't take a simple order. I say spicy nuggets, they give me regular with a few spicy ones on top. I say bbq sauce, they give me sweet chilli sauce. If you're miserable at your job, quit-why half ass it?
Atmosphere: 1
Food: 1
Service: 1
Ylith Peck
Ordered maple bacon croissant, besides chicken, there was nothing else on it unlike what is listed on the mobile app😑 Nobody was even at the restaurant (drive through) besides us, so it’s no like they were busy
Crew needs to be trained better. The order is incorrect on too many occasions.
Atmosphere: 2
Food: 2
Service: 2
Placed a mobile order at the North Haven (Universal Drive) location around 11:40 PM, while the store and website both indicated they were open until midnight. Upon arrival, I was told they were closed and that the hours hadn’t been updated online yet. As a result, I never received my order and there’s no clear way to request a refund through the app since the location showed as “open”. This was frustrating and misleading. I hope management addresses staff training and ensures accurate hours are reflected.
The associate had time to have a whole conversation about them being closed, and provided the name “Ieesha” when asked who the manager was… despite being “closed” by the way.
Photos with timestamps are available.
They were slammed by a massive rush due to Christmas shopping in the area and were severely understaffed. They stayed positive and did a fantastic job
Atmosphere: 5
Food: 5
Service: 5
Every time I visit this specific Wendy’s there is always an issue with my food… I don’t eat cheese and they always put it on my burger. The cheese is cold and doesn’t melt. The fries are never hot and it’s becoming frustrating as I used to love this specific location. Not sure who is the GM but they need to pay better attention to the quality of the food that they sell to their customer.
Food: 1
Service: 2
food was lowkey buns
Atmosphere: 3
Food: 2
Service: 5
We had stopped at Wendy’s after checking out trail of terror. Due to it being late and most restaurant kitchens were closed we decided to just stop at Wendy’s on our way back home. We arrived around 11ish and told the lady we needed a minute to look at the menu. Not long after we got a snotty “Are you ready yet?!” Feeling rushed we just ordered quickly. I asked for extra pickles on my cheeseburger. Once we got to the window the gentleman at the window I will say, was very nice. Who ever the lady was with him, was far from nice. She didn’t even look like she cared to be there. The gentleman handed us our food and as we were driving off to a parking spot we noticed the lights inside were getting turned off. It was weird because it states it closes at midnight. Once we parked we noticed how sloppy our burgers were made. There was no extra pickles or let alone any pickles on my sandwich and my boyfriend’s burger was basically a ketchup sandwich. The French fries were even WORSE. They tasted like cardboard as if they were made hours ago! I didn’t even want to go back through the drive thru since the lights were off and we probably would’ve gotten some snarky comment or response from the lady. Now seeing previous reviews I felt the need to leave one myself, which I never feel the need to post a review. I will never visit this Wendy location again and I would stay away if your thinking about going.
Atmosphere: 1
Food: 1
Service: 1
get a new night shift.. they close down half hour before close
After waiting 20 minutes in the Drive through to pickup a mobile order and 10 more minutes to my house getting ready to enjoy my food just to find out all my burgers are full of BACON which I didn’t order, after ruining my dinner had to drive back to get what initially order, didn’t get a single apology or an acknowledgement and the person who I was dealing with grabbed the bag and said I’ll make the right ones, then placed the new food in the counter without a word and left :|
It seams like no one cares in more and that is the level of service nowadays
Atmosphere: 1
Food: 1
Service: 1
Can't take a simple order. I say spicy nuggets, they give me regular with a few spicy ones on top. I say bbq sauce, they give me sweet chilli sauce. If you're miserable at your job, quit-why half ass it?
Atmosphere: 1
Food: 1
Service: 1
Ordered maple bacon croissant, besides chicken, there was nothing else on it unlike what is listed on the mobile app😑 Nobody was even at the restaurant (drive through) besides us, so it’s no like they were busy
Food: 1
Restaurantji Recommends
Everyone was great 👍
Atmosphere: 5
Food: 5
Service: 5
I don't have any pros. The restaurant is dirty and the staff couldn't possibly care any less about the job.
Atmosphere: 1
Food: 1
Service: 1
Workers are slow rude, and clueless.
Atmosphere: 1
Food: 1
Service: 1
Don't go here late. The food is not as good then as it is during the day.
Donte has greats energy definitely enjoyed his people skills and convo good was fresh ! This was definitely better than Hartford Wendy’s!
Atmosphere: 5
Food: 5
Service: 5
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