I ordered Dominos through DoorDash and instead of assigning it to a DoorDash driver they decided to deliver it themselves.
After their driver sat in one spot for over a half hour not moving and my food was over 40 minutes late, they called and told me they would not deliver my food to my door even after I told them over 6 times during the call that I am disabled and cannot go down the ONE flight of stairs they would have to go up to do so because I am disabled and cannot go back up the stairs with the boxes of food in my hands while also using my mobility device.
My delivery instructions on all food delivery apps specifically say that I need my delivery driver to bring my food to my door if they accept my order for this exact reason, so that no one is surprised after accepting my order (not that ONE flight of stairs should matter to most people, but in case there's another disabled person delivering, I want them to be prepared).
The person who called did not care about my disability whatsoever and kept repeating that no one would bring my food to my door, up the ONE flight of stairs it takes to get there. I told him more than six times I am physically unable to go downstairs to get it, that I am disabled and cannot physically carry the food back upstairs while also using the mobility device I need to ✨walk✨
Dominos' food is objectively trash as-is; I'm not sure why they think they're too good to walk a box of cheesy bread up one flight of stairs to someone who's disabled and cannot physically go downstairs to get it. It was 1:00am and no where else was open or I would have never ordered domino’s (I think I’ve had it once in my life, over 15 years ago) and this whole obnoxious, ableist situation would have never happened.
Also, if you don't want to walk up ONE flight of stairs, assign your deliveries to actual door dashers and not to your employees. You agreed to deliver my food to my door when you read my delivery instructions BEFORE you accepted my order. Absolutely disgusting, ableist behavior from who I assume was the manager. You're gross bro 👍
Atmosphere: 1
Food: 1
Service: 1
Shahena Ramnarain
This place has absolutely disgusting behavior!
I don’t understand why Dominos corporate isn’t getting involved with all these terrible reviews. Obviously something is wrong here!
We waited 2hrs for our order and still didn’t receive it. We called and was told that they tried many times and called us to deliver, but we received no calls and even waited at our windows looking for the delivery car to arrive.
The person I spoke to, was arrogant and had a don’t give a damn attitude, and didn’t even offer to replace the order and made it seem like it was my fault.
Will never order from Dominos again! It’s a shame because we love Dominos and this branch ruined it overall.
Atmosphere: 1
Food: 1
Service: 1
Salvador Magdaleno
Please move to another location with enough parking lot space. Actual parking lot is ridiculous for a dominos pizza store.
Atmosphere: 4
Food: 4
Service: 4
Bp Perfido
I have to say.... I love the Hawaiian pizza from Domino's..... It's got a seriously delicious flavor... Even though Domino's pizza can be a little doughy.. That garlic crust makes the pizza much better now... I had a hankering for that Hawaiian pizza and they didn't disappoint....... The delivery was in terrible either it took 30 minutes.... From the time I called until the time it landed at my doorstep and it was hot when it got here..... Kudos I'll get another Hawaiian pizza from here
Food: 5
Service: 4
Matthew Weisel
Worst service I’ve ever experienced. The delivery driver was great, but “Dien” hung up on me twice, marked the order as delivered, and claimed the driver was “looking for me.”
Atmosphere: 1
Food: 4
Service: 1
GlobaL Fanatic
I travel between six states for work and I also eat a lot of pizza 😜 This was the best Domino's I've ever been to.
Atmosphere: 5
Food: 5
Service: 5
David Sarrazien
The pizza was turned on it side I called and they did nothing but hang up on me
Atmosphere: 1
Food: 1
Service: 1
Peter Sunna
Poor quality control. We have ordered a simple cheese pizza numerous times and on a few different occasions theres been a piece of pineapple on it or a piece of meat. Not great.
Anthony Antinio
The food is great the services are awesome and the atmosphere is just right
Atmosphere: 5
Food: 5
Service: 5
Offline
Our order never arrived and after calling over 8 times to find out what happened with it, they were extremely rude to us; mocked us, hunged up several times and even insulted us over the phone.
I am extremely disappointed and disgusted with my recent experience with Domino’s. Not only did the delivery driver completely ignore the delivery instructions I provided, but they also had the audacity to ask me if I had “forgotten” to tip. That level of rudeness is unacceptable.
As a paying customer, I expect my order to be delivered correctly and respectfully, without being pressured or spoken to in such an unprofessional way. This experience has left a very negative impression, and unless this is addressed, I will think twice before ordering from this location again.
Atmosphere: 1
Food: 2
Service: 1
Wavy. Turnt
The store needs to move across the street or to a different location this plaza is to small for cars it come in causing a bunch of traffic everyday it’s ridiculous to better as a owner
Sadhana Narayan
Worst customer service, unprofessional, disgusting customer service support staff.
Atmosphere: 1
Food: 1
Service: 1
Danielle Richardson
I have ordered from this location multiple times as this is where the domino’s app has my address designated store. My orders always extremely late. The driver is always on his way when I call even though the app says he marked it as delivered already & It still has yet to arrive. I often wait 1hr 20 mins + Tonight while I am writing this review I waited on hold for the store to pick up the phone for 20 mins. At some point i hung up and called again because i know they hear the phone ringing. The employee picked up the phone and told me the driver is on his way and i voiced my concern about them marking it delivered in the app and me having to wait another 20 minutes & I was hung up on. Honestly they need to through the whole team of people employed here away & try again here in norwalk. This is ridiculous I have never had such horrible customer service!! I feel bad about the delivery driver having to work here this time because he was extremely respectful and seemed nice. The fact that I can’t get another store because of where I live is kind of absurd. it is also extremely unfortunate that Domino’s doesn’t have a management line for you to call and Any serious concerns that can’t be resolved with a free pizza or A discount on your next order, have to go back to the store That is causing the problem. I really hope you guys find a solution to this cause this is getting Out of hand. This is not my first complaint, but hopefully it is my last.
I ordered Dominos through DoorDash and instead of assigning it to a DoorDash driver they decided to deliver it themselves.
After their driver sat in one spot for over a half hour not moving and my food was over 40 minutes late, they called and told me they would not deliver my food to my door even after I told them over 6 times during the call that I am disabled and cannot go down the ONE flight of stairs they would have to go up to do so because I am disabled and cannot go back up the stairs with the boxes of food in my hands while also using my mobility device.
My delivery instructions on all food delivery apps specifically say that I need my delivery driver to bring my food to my door if they accept my order for this exact reason, so that no one is surprised after accepting my order (not that ONE flight of stairs should matter to most people, but in case there's another disabled person delivering, I want them to be prepared).
The person who called did not care about my disability whatsoever and kept repeating that no one would bring my food to my door, up the ONE flight of stairs it takes to get there. I told him more than six times I am physically unable to go downstairs to get it, that I am disabled and cannot physically carry the food back upstairs while also using the mobility device I need to ✨walk✨
Dominos' food is objectively trash as-is; I'm not sure why they think they're too good to walk a box of cheesy bread up one flight of stairs to someone who's disabled and cannot physically go downstairs to get it. It was 1:00am and no where else was open or I would have never ordered domino’s (I think I’ve had it once in my life, over 15 years ago) and this whole obnoxious, ableist situation would have never happened.
Also, if you don't want to walk up ONE flight of stairs, assign your deliveries to actual door dashers and not to your employees. You agreed to deliver my food to my door when you read my delivery instructions BEFORE you accepted my order. Absolutely disgusting, ableist behavior from who I assume was the manager. You're gross bro 👍
Atmosphere: 1
Food: 1
Service: 1
This place has absolutely disgusting behavior!
I don’t understand why Dominos corporate isn’t getting involved with all these terrible reviews. Obviously something is wrong here!
We waited 2hrs for our order and still didn’t receive it. We called and was told that they tried many times and called us to deliver, but we received no calls and even waited at our windows looking for the delivery car to arrive.
The person I spoke to, was arrogant and had a don’t give a damn attitude, and didn’t even offer to replace the order and made it seem like it was my fault.
Will never order from Dominos again! It’s a shame because we love Dominos and this branch ruined it overall.
Atmosphere: 1
Food: 1
Service: 1
Please move to another location with enough parking lot space. Actual parking lot is ridiculous for a dominos pizza store.
Atmosphere: 4
Food: 4
Service: 4
I have to say.... I love the Hawaiian pizza from Domino's..... It's got a seriously delicious flavor... Even though Domino's pizza can be a little doughy.. That garlic crust makes the pizza much better now... I had a hankering for that Hawaiian pizza and they didn't disappoint....... The delivery was in terrible either it took 30 minutes.... From the time I called until the time it landed at my doorstep and it was hot when it got here..... Kudos I'll get another Hawaiian pizza from here
Food: 5
Service: 4
Worst service I’ve ever experienced. The delivery driver was great, but “Dien” hung up on me twice, marked the order as delivered, and claimed the driver was “looking for me.”
Atmosphere: 1
Food: 4
Service: 1
I travel between six states for work and I also eat a lot of pizza 😜
This was the best Domino's I've ever been to.
Atmosphere: 5
Food: 5
Service: 5
The pizza was turned on it side I called and they did nothing but hang up on me
Atmosphere: 1
Food: 1
Service: 1
Poor quality control. We have ordered a simple cheese pizza numerous times and on a few different occasions theres been a piece of pineapple on it or a piece of meat. Not great.
The food is great the services are awesome and the atmosphere is just right
Atmosphere: 5
Food: 5
Service: 5
Our order never arrived and after calling over 8 times to find out what happened with it, they were extremely rude to us; mocked us, hunged up several times and even insulted us over the phone.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I am extremely disappointed and disgusted with my recent experience with Domino’s. Not only did the delivery driver completely ignore the delivery instructions I provided, but they also had the audacity to ask me if I had “forgotten” to tip. That level of rudeness is unacceptable.
As a paying customer, I expect my order to be delivered correctly and respectfully, without being pressured or spoken to in such an unprofessional way. This experience has left a very negative impression, and unless this is addressed, I will think twice before ordering from this location again.
Atmosphere: 1
Food: 2
Service: 1
The store needs to move across the street or to a different location this plaza is to small for cars it come in causing a bunch of traffic everyday it’s ridiculous to better as a owner
Worst customer service, unprofessional, disgusting customer service support staff.
Atmosphere: 1
Food: 1
Service: 1
I have ordered from this location multiple times as this is where the domino’s app has my address designated store.
My orders always extremely late. The driver is always on his way when I call even though the app says he marked it as delivered already & It still has yet to arrive. I often wait 1hr 20 mins +
Tonight while I am writing this review I waited on hold for the store to pick up the phone for 20 mins. At some point i hung up and called again because i know they hear the phone ringing.
The employee picked up the phone and told me the driver is on his way and i voiced my concern about them marking it delivered in the app and me having to wait another 20 minutes & I was hung up on.
Honestly they need to through the whole team of people employed here away & try again here in norwalk.
This is ridiculous I have never had such horrible customer service!!
I feel bad about the delivery driver having to work here this time because he was extremely respectful and seemed nice.
The fact that I can’t get another store because of where I live is kind of absurd.
it is also extremely unfortunate that Domino’s doesn’t have a management line for you to call and Any serious concerns that can’t be resolved with a free pizza or A discount on your next order, have to go back to the store That is causing the problem.
I really hope you guys find a solution to this cause this is getting Out of hand.
This is not my first complaint, but hopefully it is my last.
Atmosphere: 2
Food: 3
Service: 1
pretty good
Loading...