Dunkin'
196 East Ave, Norwalk
(203) 855-5348
Recent Reviews
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I spent over 10 min at the drive thru waiting in line and when I finally got my iced coffee the ice was already melted. You might want to review your procedures and find out why the delay.
I personally don't get the hype about Dunkin' coffee. It tastes odd to me ☕️ ?...
Atmosphere: 2
Food: 3
Service: 3
Bright
It doesn't matter what time you go you never get greeted. If you order anything Baskin Robins at the register they tell you to go down to the ice cream area. When you go to the ice cream area they tell you you need to order at the actual register. Lord forbid you order an actual drink that requires blending because the attitude comes right out
At first I thought it was just the young employees but after giving this location several chances I have learned that the manager is just as bad. I was waiting in line and the manager passed by 5 times and not once did she say we'll be right with you. Love Dunkin and Baskin Robins just hate that I really have to decide if going is really worth it. The other biggest problem is the flies, not only are they in the store but in the glass cases as well.
Atmosphere: 2
Food: 3
Service: 2
Ordered a pickup to the wrong Dunkin’s and 196 served me for no extra charge! Very nice workers A+++
Atmosphere: 5
Food: 5
Service: 5
Very good service, and good quality
Atmosphere: 5
Food: 5
Service: 5
I bought the worst frozen coffee I've ever tried in all the Dunkin' donuts.
Atmosphere: 1
Food: 1
Service: 1
Cindy working here has been amazing. She cares about making sure the right thing is given. And even gave me an extra cream cheese to give to my dog to take medication. Thank you, and happy to support people like this.
It’s just no reason I asked for a bagel with cream cheese, butter, and lightly toasted. I received a bagel not toasted in anyway no butter and cream cheese was just slapped on. I could’ve made my own bagel!! Do better
Very friendly employee and very helpful with our order ?
Restaurantji Recommends
Always correct, always nice, but dont ever drive thru if youre in a rush. This is the slowest dunkin drive thru in all new england. go inside.
Atmosphere: 5
Food: 5
Service: 5
Rude people, ignored me and I will not be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Went there to purchase a birthday cake from Baskin-Robbins that was a success. However, the process leading up to it was not that great parking is atrocious. The layout is completely disastrous asking for car accidents to happen. The service was extremely slow always waited 30 minutes to purchase this $40 cake.
Atmosphere: 4
Food: 2
Service: 1
Drive threw was too long had to back out and go
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Muffins
Quick drive thru
Parking: When it's busy in the morning, it can be somewhat difficult to get a spot, otherwise it's not bad.
Kid-friendliness: Can definitely bring the kiddos in to eat. Not too many tables though.
Wheelchair accessibility: There's a ramp to get inside and the tables are spaced apart enough for a wheelchair to fit comfortably.
Service: 4
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