The lady in the register is too slow that she doesn’t even care even if we r 30 min late for the order to pickup
Atmosphere: 1
Food: 1
Service: 1
saketh deva
These guys who work here Don’t even reply to the pickup orders They made me wait for 30 min for just a simple order
Atmosphere: 1
Food: 1
Service: 1
Bryan Santiago
Horrible experience. Placed an Order ahead on the app at 6:25pm and it was 7:13pm and my order was still not ready. I do not reccomend this image at all
Atmosphere: 3
Food: 3
Service: 1
juanda 1711
Employees are terrible, nothing is ready in time
Atmosphere: 1
Food: 1
Service: 1
Dana
Large expensive order 30 minutes late so far.
Christiane Dupere
We know how this place is and thus usually avoid eating anything from here, but really wanted chicken. We placed a pickup order around 30 min ago. Still here waiting for it. Maybe we need to hire more people. We’ve watched a couple people give up on receiving their order since we’ve been in here. Maybe they can open a different kfc, maybe better if we had 2. We thought about adding something else onto our order, but hoping to get back home within an hour or so. They just asked us if we ordered pickup, to which we responded “yes.” We told them the name on the order. Turns out they have to actually started on it yet. Fingers crossed it comes soon.
Update- it took a total of 51 minutes to get our food (which we ordered at home from uber eats). Pro tip- if ordering a pickup order from home, even if it says it’s ready on the app, wait an hour before going to get it.
Jenn L
The woman on the drive thru was completely incompetent. She misheard us several times, but once our order was finally put in she read it back to us, and everything was correct. After waiting for our food in a parking spot, it was brought out and 2 of our items were missing. We went inside to get them and they said that we never ordered them even though the manager was the one who took our order! And she said the 2 items that we supposed never ordered. It took 3 people to tell us we had to repay for the 2 items. Waiting for the 2 items took so long the rest of our food was cold by the time we ate. Terrible experience.
Service: 1
John DeVito
It was busy,staff was doing thier best ,attentive and courteous....the music was horrific to loud,and not conducive to production for either the customers or employees. Really stupid choice for a busy restaurant....possibly ok for a warehouse rave at 2am,,it is actually making me consider leaving without my food. Stupid stupid ,its actually getting worse as i wait
Atmosphere: 1
Food: 4
Service: 3
Sue Matsuki
Not only did it take 40 minutes to get through the drive-through at 10:30 at night. They then asked me and several other people to pull around the corner to the parking lot and that they would bring our food out. 15 minutes later none of us received any of our food yet we all paid for it. We knocked on the window and these people looked at us and lifted their hands up like what. I believe that this restaurant is intentionally ripping people off at night because we can't enter the restaurant and there's nothing we can do. No food was delivered to the cars. Buyers beware boycott this KFC at all costs.
L Jennings
Edwin was amazing! He was suggestive & very attentive! Thank you for the experience Edwin at store on Westport Avenue in Norwalk ct
Waited 40 minutes to get my kid some chicken nuggets. A succession of cashiers somehow couldn't figure out how to give me my food until one of them realized they'd just randomly given it to somebody else. This is legitimately the worst fast food place in town. I could've driven to a farm, killed a chicken, nuggeted it, and eaten it in the time we wasted here. Go literally anywhere else. I'm begging you. Wait until you evolve into a chicken and eat yourself, it'll be faster. God willing this place will close down and get turned into something more useful, like the gaping maw at the end of the universe.
Positives: The guy who eventually figured out that the guy on the register had just decided to give my kid's food to a stranger was apologetic and gave us free cake. Smaller guy, Taco Bell shirt. Get a job somewhere else my guy, you're better than this.
Atmosphere: 1
Food: 1
Service: 1
Denise
This place only hire their own type. I really need to talk to the owner
jesse farley
This is a dual concept store merge with Taco Bell and the same employees for Taco Bell work for the kfc side, and once again, the customer service does not exist. They always claim to never have a manager on staff, and they don't know corporate number. I wish they would get better, but the crew seems to be running the show into the ground. Hopefully, a closure of this location will make the owner take notice.
Atmosphere: 1
Food: 1
Service: 1
Rex Cosgrove
Why is this one so expensive?
Laura Christo
Order 7$ fill up box 3 tenders were like shoe leather old and shrivel up. Hard and chewy couldn't even eat them . Look like it was picked out the garbage . They were tinny and skinny akd the coating was wearing off. Disgusting manager didn't do anything when I called he kept texting to figure out what I ordered. Even tho8gh I told him. Didn't listen to me. I said I don't wantna refund or a jew keep ill never come back here. I'd rather drive 45 to derby Kentucky fried chicken. There ak2qys fresh . He should be ashamed you can tell he didn't care .
The lady in the register is too slow that she doesn’t even care even if we r 30 min late for the order to pickup
Atmosphere: 1
Food: 1
Service: 1
These guys who work here
Don’t even reply to the pickup orders
They made me wait for 30 min for just a simple order
Atmosphere: 1
Food: 1
Service: 1
Horrible experience. Placed an Order ahead on the app at 6:25pm and it was 7:13pm and my order was still not ready. I do not reccomend this image at all
Atmosphere: 3
Food: 3
Service: 1
Employees are terrible, nothing is ready in time
Atmosphere: 1
Food: 1
Service: 1
Large expensive order 30 minutes late so far.
We know how this place is and thus usually avoid eating anything from here, but really wanted chicken. We placed a pickup order around 30 min ago. Still here waiting for it. Maybe we need to hire more people. We’ve watched a couple people give up on receiving their order since we’ve been in here. Maybe they can open a different kfc, maybe better if we had 2.
We thought about adding something else onto our order, but hoping to get back home within an hour or so. They just asked us if we ordered pickup, to which we responded “yes.” We told them the name on the order. Turns out they have to actually started on it yet. Fingers crossed it comes soon.
Update- it took a total of 51 minutes to get our food (which we ordered at home from uber eats). Pro tip- if ordering a pickup order from home, even if it says it’s ready on the app, wait an hour before going to get it.
The woman on the drive thru was completely incompetent. She misheard us several times, but once our order was finally put in she read it back to us, and everything was correct. After waiting for our food in a parking spot, it was brought out and 2 of our items were missing. We went inside to get them and they said that we never ordered them even though the manager was the one who took our order! And she said the 2 items that we supposed never ordered. It took 3 people to tell us we had to repay for the 2 items. Waiting for the 2 items took so long the rest of our food was cold by the time we ate. Terrible experience.
Service: 1
It was busy,staff was doing thier best ,attentive and courteous....the music was horrific to loud,and not conducive to production for either the customers or employees. Really stupid choice for a busy restaurant....possibly ok for a warehouse rave at 2am,,it is actually making me consider leaving without my food. Stupid stupid ,its actually getting worse as i wait
Atmosphere: 1
Food: 4
Service: 3
Not only did it take 40 minutes to get through the drive-through at 10:30 at night. They then asked me and several other people to pull around the corner to the parking lot and that they would bring our food out. 15 minutes later none of us received any of our food yet we all paid for it. We knocked on the window and these people looked at us and lifted their hands up like what. I believe that this restaurant is intentionally ripping people off at night because we can't enter the restaurant and there's nothing we can do. No food was delivered to the cars. Buyers beware boycott this KFC at all costs.
Edwin was amazing! He was suggestive & very attentive! Thank you for the experience Edwin at store on Westport Avenue in Norwalk ct
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Waited 40 minutes to get my kid some chicken nuggets. A succession of cashiers somehow couldn't figure out how to give me my food until one of them realized they'd just randomly given it to somebody else. This is legitimately the worst fast food place in town. I could've driven to a farm, killed a chicken, nuggeted it, and eaten it in the time we wasted here. Go literally anywhere else. I'm begging you. Wait until you evolve into a chicken and eat yourself, it'll be faster. God willing this place will close down and get turned into something more useful, like the gaping maw at the end of the universe.
Positives: The guy who eventually figured out that the guy on the register had just decided to give my kid's food to a stranger was apologetic and gave us free cake. Smaller guy, Taco Bell shirt. Get a job somewhere else my guy, you're better than this.
Atmosphere: 1
Food: 1
Service: 1
This place only hire their own type. I really need to talk to the owner
This is a dual concept store merge with Taco Bell and the same employees for Taco Bell work for the kfc side, and once again, the customer service does not exist. They always claim to never have a manager on staff, and they don't know corporate number. I wish they would get better, but the crew seems to be running the show into the ground. Hopefully, a closure of this location will make the owner take notice.
Atmosphere: 1
Food: 1
Service: 1
Why is this one so expensive?
Order 7$ fill up box 3 tenders were like shoe leather old and shrivel up. Hard and chewy couldn't even eat them . Look like it was picked out the garbage . They were tinny and skinny akd the coating was wearing off. Disgusting manager didn't do anything when I called he kept texting to figure out what I ordered. Even tho8gh I told him. Didn't listen to me. I said I don't wantna refund or a jew keep ill never come back here. I'd rather drive 45 to derby Kentucky fried chicken. There ak2qys fresh . He should be ashamed you can tell he didn't care .
Atmosphere: 1
Food: 1
Service: 1
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