Edwin was amazing! He was suggestive & very attentive! Thank you for the experience Edwin at store on Westport Avenue in Norwalk ct
Atmosphere: 5
Food: 5
Service: 5
Sam Asher
Waited 40 minutes to get my kid some chicken nuggets. A succession of cashiers somehow couldn't figure out how to give me my food until one of them realized they'd just randomly given it to somebody else. This is legitimately the worst fast food place in town. I could've driven to a farm, killed a chicken, nuggeted it, and eaten it in the time we wasted here. Go literally anywhere else. I'm begging you. Wait until you evolve into a chicken and eat yourself, it'll be faster. God willing this place will close down and get turned into something more useful, like the gaping maw at the end of the universe.
Positives: The guy who eventually figured out that the guy on the register had just decided to give my kid's food to a stranger was apologetic and gave us free cake. Smaller guy, Taco Bell shirt. Get a job somewhere else my guy, you're better than this.
Atmosphere: 1
Food: 1
Service: 1
Denise
This place only hire their own type. I really need to talk to the owner
jesse farley
This is a dual concept store merge with Taco Bell and the same employees for Taco Bell work for the kfc side, and once again, the customer service does not exist. They always claim to never have a manager on staff, and they don't know corporate number. I wish they would get better, but the crew seems to be running the show into the ground. Hopefully, a closure of this location will make the owner take notice.
Atmosphere: 1
Food: 1
Service: 1
Rex Cosgrove
Why is this one so expensive?
Laura Christo
Order 7$ fill up box 3 tenders were like shoe leather old and shrivel up. Hard and chewy couldn't even eat them . Look like it was picked out the garbage . They were tinny and skinny akd the coating was wearing off. Disgusting manager didn't do anything when I called he kept texting to figure out what I ordered. Even tho8gh I told him. Didn't listen to me. I said I don't wantna refund or a jew keep ill never come back here. I'd rather drive 45 to derby Kentucky fried chicken. There ak2qys fresh . He should be ashamed you can tell he didn't care .
Atmosphere: 1
Food: 1
Service: 1
Joseph Trombetta
This location is always a problem! Staff is not friendly, orders are wrong and they are super lazy. Absolutely no customer service skills.
Atmosphere: 1
Food: 3
Service: 1
GIDEON
Went there for lunch, bought three pieces. The chicken was not cooked, still red on the inside. It was a complete turn off. Wasted my money and I was still hungry.
Atmosphere: 3
Food: 1
Service: 3
Glenny De La Cruz
This has to be the slowest fast food place in the whole norwalk even if you pre order you find yourself stuck. Dont recommend if you’re out on lunch. Horrible establishment, horrible management is just horrible how they work
Atmosphere: 1
Food: 3
Service: 1
Paul K Benny
"The Great Chicken Heist of 2024"
Picture this: a freezing cold evening, a craving for chicken, and an unsuspecting optimist who just wanted a simple dinner. That’s me. I ordered online from KFC Norwalk, thinking this would be a quick and easy pick-me-up. Instead, I stumbled into what can only be described as a bizarre one-act play called “How Not to Run a Fast-Food Joint.”
It all started in the drive-thru, where I waited for 30 minutes—30 minutes—watching other cars come and go like I was the ghost of Colonel Sanders, destined to haunt the parking lot. When I finally reached the window, I was told they’d run out of chicken breasts. How does a chicken place run out of chicken breasts? That’s like a pizza joint running out of dough or a library running out of books.
They offered me chicken tenders instead, but not before making it feel like I was negotiating world peace. Their reluctance to hand over anything remotely chicken-like made me think I’d accidentally wandered into a vegan protest. They then dangled a glimmer of hope: if I waited 15 minutes, they could whip up fresh chicken breasts and they’d throw in a free drink. Feeling both hungry and slightly pitied, I decided to go inside. Surely, I thought, this would be faster. Oh, sweet summer child.
Inside, I was greeted not by the warm aroma of fried chicken but by the distinct scent of actual trash. It was like someone had decided to make "Dumpster Chic" their interior design theme. The manager, an older woman with the warmth of a DMV clerk on her third double shift, completely ignored me. For 30 more minutes, I stood there, becoming one with the smell, the cold, and my poor life choices.
When she finally acknowledged me, it wasn’t to apologize but to question why I’d come inside at all. “You could’ve just grabbed the tenders and left,” she said, as though I had interrupted her evening by expecting to receive my order. By this point, my soul had left my body, and I was floating above the counter, watching this disaster unfold like a bad reality show.
Thankfully, salvation came in the form of another employee who clearly moonlights as an angel. She saw the absurdity of my plight, handed me my food (tenders instead of the breasts I’d waited an hour for, but who’s keeping track?), and sent me on my way. I left without the free drink, without the drink that came with my meal, and without a shred of my dignity.
In hindsight, I regret not tipping the kind woman who helped me, but honestly, the smell had rewired my brain, and all I could think about was escape.
So here’s the moral of the story: KFC Norwalk is a place where time stops, trash lingers, and chicken breasts are rarer than unicorns. To the hero who saved me from eternal purgatory, thank you. To the manager, I hope you find joy someday. And to anyone else thinking of stopping here: maybe just roast your own chicken at home. Trust me, it’ll be faster—and smell better.
Very nice staff amazing people! But really slow wait time
Atmosphere: 5
Food: 5
Service: 2
Ariful Islam
The employees don’t care about customers are waiting, they don’t even acknowledge the customer
Atmosphere: 1
Food: 2
Service: 1
Kristina Lee
Employees were really nice!! However, there was water all over the floor with tables/chairs blocking it off (maybe a leak?)
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: 8 PC Tenders Only
B D
Horrible stuff they don’t care about customers at all waited 30 mins for 2 pcs chicken combo they said they are cooking I got my combo just cold and she didn’t wanna do anything she had attitude for no reason
Atmosphere: 1
Food: 1
Service: 1
Marc
Very slow service and there's always something you can't make up going on. You can pick if you want to wait 20min to order drive through then 15min for it to be done (small driveway so your stuck if you enter) or 25min inside, always slow service which is odd given there are people running around working inside. Today's adventure was the soda machine coming apart (see photo). Sprite nozzle leaked soda water everywhere when you pressed it, the Baja blast nozzle blew right off the nozzle into the cup.
Part of the wait is probably due to all the people who need to come inside and get their orders corrected combined with the need to immediately check your own order once received.
Edwin was amazing! He was suggestive & very attentive! Thank you for the experience Edwin at store on Westport Avenue in Norwalk ct
Atmosphere: 5
Food: 5
Service: 5
Waited 40 minutes to get my kid some chicken nuggets. A succession of cashiers somehow couldn't figure out how to give me my food until one of them realized they'd just randomly given it to somebody else. This is legitimately the worst fast food place in town. I could've driven to a farm, killed a chicken, nuggeted it, and eaten it in the time we wasted here. Go literally anywhere else. I'm begging you. Wait until you evolve into a chicken and eat yourself, it'll be faster. God willing this place will close down and get turned into something more useful, like the gaping maw at the end of the universe.
Positives: The guy who eventually figured out that the guy on the register had just decided to give my kid's food to a stranger was apologetic and gave us free cake. Smaller guy, Taco Bell shirt. Get a job somewhere else my guy, you're better than this.
Atmosphere: 1
Food: 1
Service: 1
This place only hire their own type. I really need to talk to the owner
This is a dual concept store merge with Taco Bell and the same employees for Taco Bell work for the kfc side, and once again, the customer service does not exist. They always claim to never have a manager on staff, and they don't know corporate number. I wish they would get better, but the crew seems to be running the show into the ground. Hopefully, a closure of this location will make the owner take notice.
Atmosphere: 1
Food: 1
Service: 1
Why is this one so expensive?
Order 7$ fill up box 3 tenders were like shoe leather old and shrivel up. Hard and chewy couldn't even eat them . Look like it was picked out the garbage . They were tinny and skinny akd the coating was wearing off. Disgusting manager didn't do anything when I called he kept texting to figure out what I ordered. Even tho8gh I told him. Didn't listen to me. I said I don't wantna refund or a jew keep ill never come back here. I'd rather drive 45 to derby Kentucky fried chicken. There ak2qys fresh . He should be ashamed you can tell he didn't care .
Atmosphere: 1
Food: 1
Service: 1
This location is always a problem! Staff is not friendly, orders are wrong and they are super lazy. Absolutely no customer service skills.
Atmosphere: 1
Food: 3
Service: 1
Went there for lunch, bought three pieces. The chicken was not cooked, still red on the inside. It was a complete turn off. Wasted my money and I was still hungry.
Atmosphere: 3
Food: 1
Service: 3
This has to be the slowest fast food place in the whole norwalk even if you pre order you find yourself stuck. Dont recommend if you’re out on lunch. Horrible establishment, horrible management is just horrible how they work
Atmosphere: 1
Food: 3
Service: 1
"The Great Chicken Heist of 2024"
Picture this: a freezing cold evening, a craving for chicken, and an unsuspecting optimist who just wanted a simple dinner. That’s me. I ordered online from KFC Norwalk, thinking this would be a quick and easy pick-me-up. Instead, I stumbled into what can only be described as a bizarre one-act play called “How Not to Run a Fast-Food Joint.”
It all started in the drive-thru, where I waited for 30 minutes—30 minutes—watching other cars come and go like I was the ghost of Colonel Sanders, destined to haunt the parking lot. When I finally reached the window, I was told they’d run out of chicken breasts. How does a chicken place run out of chicken breasts? That’s like a pizza joint running out of dough or a library running out of books.
They offered me chicken tenders instead, but not before making it feel like I was negotiating world peace. Their reluctance to hand over anything remotely chicken-like made me think I’d accidentally wandered into a vegan protest. They then dangled a glimmer of hope: if I waited 15 minutes, they could whip up fresh chicken breasts and they’d throw in a free drink. Feeling both hungry and slightly pitied, I decided to go inside. Surely, I thought, this would be faster. Oh, sweet summer child.
Inside, I was greeted not by the warm aroma of fried chicken but by the distinct scent of actual trash. It was like someone had decided to make "Dumpster Chic" their interior design theme. The manager, an older woman with the warmth of a DMV clerk on her third double shift, completely ignored me. For 30 more minutes, I stood there, becoming one with the smell, the cold, and my poor life choices.
When she finally acknowledged me, it wasn’t to apologize but to question why I’d come inside at all. “You could’ve just grabbed the tenders and left,” she said, as though I had interrupted her evening by expecting to receive my order. By this point, my soul had left my body, and I was floating above the counter, watching this disaster unfold like a bad reality show.
Thankfully, salvation came in the form of another employee who clearly moonlights as an angel. She saw the absurdity of my plight, handed me my food (tenders instead of the breasts I’d waited an hour for, but who’s keeping track?), and sent me on my way. I left without the free drink, without the drink that came with my meal, and without a shred of my dignity.
In hindsight, I regret not tipping the kind woman who helped me, but honestly, the smell had rewired my brain, and all I could think about was escape.
So here’s the moral of the story: KFC Norwalk is a place where time stops, trash lingers, and chicken breasts are rarer than unicorns. To the hero who saved me from eternal purgatory, thank you. To the manager, I hope you find joy someday. And to anyone else thinking of stopping here: maybe just roast your own chicken at home. Trust me, it’ll be faster—and smell better.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Restaurantji Recommends
Very nice staff amazing people! But really slow wait time
Atmosphere: 5
Food: 5
Service: 2
The employees don’t care about customers are waiting, they don’t even acknowledge the customer
Atmosphere: 1
Food: 2
Service: 1
Employees were really nice!! However, there was water all over the floor with tables/chairs blocking it off (maybe a leak?)
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: 8 PC Tenders Only
Horrible stuff they don’t care about customers at all waited 30 mins for 2 pcs chicken combo they said they are cooking I got my combo just cold and she didn’t wanna do anything she had attitude for no reason
Atmosphere: 1
Food: 1
Service: 1
Very slow service and there's always something you can't make up going on. You can pick if you want to wait 20min to order drive through then 15min for it to be done (small driveway so your stuck if you enter) or 25min inside, always slow service which is odd given there are people running around working inside. Today's adventure was the soda machine coming apart (see photo). Sprite nozzle leaked soda water everywhere when you pressed it, the Baja blast nozzle blew right off the nozzle into the cup.
Part of the wait is probably due to all the people who need to come inside and get their orders corrected combined with the need to immediately check your own order once received.
Atmosphere: 2
Food: 3
Service: 1
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