Popeyes Louisiana Kitchen

480 Westport Ave, Norwalk
(203) 286-7477

Recent Reviews

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deb

I ordered online a three-piece chicken dark meat not spicy I got two pieces of disgustingly burnt hockey books spicy now I come to bring it back I'm trying to order and the girl totally ignores me makes her personal phone call then she goes to the drivethtu. I didn't dare open macaroni and cheese because it looks better on time which I love butter but this is something broke my tooth

Josecary Villafranca

Delicious and noted to have bigger chicken and juicy not dry anymore👍🏽

Atmosphere: 5

Food: 5

Service: 5

A Ofei

Kadeen the manager is so very sweet, I love how she handles not only the customers but her team members with the upmost respect!!!

Atmosphere: 5

Food: 5

Service: 5

Jaja Lotti

The Indian girl with the glasses is very rude she made me wait 30 minutes for my food she can barely speak English, after making me wait she still forgot my item , very rude and no apologies.

Atmosphere: 1

Food: 1

Service: 1

Irene Liwanag

Please hire staff that would at least try to smile, its like they hate working here, its so sad

Atmosphere: 2

Food: 3

Service: 1

Heather McGeorge

I enjoyed my meal a week ago. The chicken was fresh and hot, I had 3 piece meal with red beans and rice. The biscuit was good too.

Atmosphere: 5

Food: 5

Service: 5

BigSting

Went 01/30/26 around 230, ordered a 5 piece tender spicy, had to wait an extra 10 mins moved forward to wait, when they come out they’re like “btw we don’t have spicy tenders but here are mild” that’s cool and all but the fries and tenders were just literally thrown in and instead of 5 tenders it was 4 so not only did I have to wait and get the wrong tenders but also not the right tenders, just seems lazy to me tbh food was good but will not go back

Atmosphere: 1

Food: 5

Service: 1

Christiane Dupere

Food is usually good, you will ALWAYS have to park somewhere and wait a minimum of 15-20min for the food to be ready, and will always need to verbally order your food 3-4x (3 at the microphone, and again at the window), but after that it’s usually always right! Sometimes you have to wait closer to 40min, and even if you said the words “coke” and “coca cola” 4x, it’ll still come out as a Dr. Pepper, but if this happens, it’s best to just keep your mouth shut and go down to McDonald’s for the Coke, otherwise the rest of the order may be delayed for over an hour with the confusion. We believe their method of chicken frying has something to do with the extreme delays. The only logical explanation is that each piece of chicken, be it a breast or a tender, is fried individually and as the order is received for the 4th time.

Jordan

Taking forever to make a bacon and cheese hamburger took 25 minutes to make fries wouldn’t go back.

Atmosphere: 1

Food: 1

Service: 1

Mohan Rigg

Customer service was nonexistent.

Dawn Powell

Wish I could give them a zero. They gave me old chicken. I ordered five Wings only received three wings and a whole different piece of chicken that was hard as a rock. My mashed potatoes were old they didn't even break apart when I put a spoon in them the biscuits were hard as a rock. I have gone to this location a few times and they continue to not give out fresh food. I don't understand how they have not gotten in trouble with headquarters about this yet. Every single time I go there my food is old, mind you I ordered my food at 2:00 p.m. in the afternoon none of it was fresh

Atmosphere: 3

Food: 1

Service: 1

jesse farley

This particular location doesn't believe in customer service at all. The fact that there isn't much competition is why I believe this place is still in business. Management is pretty much non-existent. Usually, one or two people work. One is the cook, and the other is the order taker. So avoid this place at lunch break of dinner time.

Atmosphere: 3

Food: 2

Service: 1

Peter D

Good service, worth the wait for fresh fries

Food: 4

Service: 5

Marisa T

This Popeyes always has great customer service - very nice and helpful staff. The $6 big box is a great deal when everything has gotten so expensive nowadays. The chicken strips are crispy and juicy while the biscuits are always delicious.

Atmosphere: 4

Food: 5

Service: 5

Queen Marlo

This location sold me slimy, thick iced tea. Absolutely disgusting.

Atmosphere: 1

Food: 1

Service: 1

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