I usually have a good experience here, but unfortunately they overcharged my mother for a vanilla sweet cream cold brew that they didn't even make correctly. The total should have been 5.85 with the add ons I had included btw(extra sweet cream and 3 pumps brown sugar.) They didn’t make it with the modifications that were asked for, so they made it incorrectly and then they overcharged her making the total 8.05 when it should have been 5.85. My mom was getting the order for me, and she isn’t used to starbucks prices so when she told me how much it was after bringing it home to me (made incorrectly btw) I told her not only is it made wrong, but they also charged her way over the total. I called and a male answered and he said they’d refund it. After she went back and after showing her card charge transaction and the cup with the sticker showing the order, day, time, and register, they didn't refund the order or the difference at least.The girl in the drive thru told my mother “I don't remember you coming,” she was not handed the receipt by that same girl. She showed her that she had other proof and they still denied it for her. I’m glad they remade it correctly, but they still over charged her and refused a refund and even a partial refund could have been good too.
Atmosphere: 1
Food: 1
Service: 1
Will Matos
Gross and slow.
Atmosphere: 4
Food: 1
Service: 1
Michael Nikolla
my sister and i arrived before 4am to this starbucks on november 6th for the bear cup drop, as we were the first people to arrive we saw that there was 1 cup on the shelf to be sold. just before 4:30 the employees entered the building and immediately went and took the new various holiday merchandise off the shelves and stored it in the back. when we asked the employees they said it was “first come first serve” but we were there before the employees??? so what right do they have to take the product and purchase it for themselves before the store even opens? the employees name who was trying to make excuses was tyrone. how would you feel if you waited for over an hour for a product you SAW ON THE SHELF and then was told no it can’t be sold to you because the employee got there first?
Atmosphere: 1
Food: 1
Service: 1
Yuehui Wang
During a non-busy time in the evening, I just needed a cup of hot water to warm up milk for my child, but this Starbucks insisted that I had to make a purchase to get hot water. I think that’s really inhumane — this is not the Starbucks I know.
Atmosphere: 1
Food: 4
Service: 1
Heather Harrick
This store runs like a well oiled machine and I am certain it is because of the store manager Oliver. He is always patient, kind, and respectful and his customer service skills are unmatched.
Atmosphere: 5
Food: 5
Service: 5
Zach Baron
This is the most dialed in Starbucks you will find. Fastest drive thru
Kevin
Not open on time. My order was ready to go but they wouldn’t unlock the doors to let me get even though they should have been open
Atmosphere: 1
Food: 1
Service: 1
Roxie
It's not necessarily the staff's fault that some customers decide to be on the phone speaker, either while waiting for their order or while enjoying it as they sit at the table. However, the manager should be allowed to say something to these folks. Inclusion, since Starbucks is all about that, shouldn't mean that every rude person out there deserves the perks of a business like this.
Atmosphere: 3
Food: 4
Service: 4
Kassandra DeMaio
Found a disgusting hair sticking out of the drink through the mouth hole of my iced tea when I took my first sip. It was a curly red hair from the woman who served me my drink. Despite me gagging on her hair all they did was offer to remake the drink and I had to demand a refund despite that being an obvious health code violation… this location is not nice or as good as most other Starbucks in the area would recommend going elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Claire Polanco
I don't know what's wrong with this Starbucks that I was in, in this store on Connecticut Ave., I stood at the checkout for several minutes and no one asked me what I needed, so I went to Dunkin and everything at Dunkin was delicious.
La señorita estaba apurada xq estaban cerrando. Nunca fue amable y solo decia q ya eran las 6 q estaba cerrando . Muy mala actitus
Dietary restrictions: Ok
Atmosphere: 4
Food: 3
Service: 1
jayasudha Reddy- Joseph (Jaya)
Always friendly and efficient
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
Michelle Shafiro
The team here is always super friendly. Thank you!!
Food: 5
Service: 5
Jylissa Jenkins
I never seen so many I don’t care attitudes I’m a normal deliver person and everybody just looking at me laughing cursing amongst each other talking just to not have my delivery order and gave it to someone else but looking at my like I’m Stupid ridiculous
Atmosphere: 1
Food: 1
Service: 1
Aneika D
I go to this location every week, so I’m actually shocked I had such a nasty encounter today. I was given a "recovery card" for a sold out grilled cheese ($7).. I go inside to use it & it only takes off $4 so the first person ringing me up didn't know what to do because I questioned why I was only getting $4 off & not $7. They call another worker over & she basically did the same thing over & I said the same thing to her that I did to him. She immediately gets defensive & repeats the total.. & again I said the grilled cheese was $7, I paid $7.. She then rips the sticker off the card (like I wouldn't notice) & says in a RAISED tone "oh they gave u this for the grilled cheese? It only has $4 on it, what do u want? U want it for free?!” I was so taken aback at the rudeness, it was honestly disturbing. There was no need for that unprovoked hostility.
I usually have a good experience here, but unfortunately they overcharged my mother for a vanilla sweet cream cold brew that they didn't even make correctly. The total should have been 5.85 with the add ons I had included btw(extra sweet cream and 3 pumps brown sugar.)
They didn’t make it with the modifications that were asked for, so they made it incorrectly and then they overcharged her making the total 8.05 when it should have been 5.85. My mom was getting the order for me, and she isn’t used to starbucks prices so when she told me how much it was after bringing it home to me (made incorrectly btw) I told her not only is it made wrong, but they also charged her way over the total.
I called and a male answered and he said they’d refund it. After she went back and after showing her card charge transaction and the cup with the sticker showing the order, day, time, and register, they didn't refund the order or the difference at least.The girl in the drive thru told my mother “I don't remember you coming,” she was not handed the receipt by that same girl. She showed her that she had other proof and they still denied it for her. I’m glad they remade it correctly, but they still over charged her and refused a refund and even a partial refund could have been good too.
Atmosphere: 1
Food: 1
Service: 1
Gross and slow.
Atmosphere: 4
Food: 1
Service: 1
my sister and i arrived before 4am to this starbucks on november 6th for the bear cup drop, as we were the first people to arrive we saw that there was 1 cup on the shelf to be sold. just before 4:30 the employees entered the building and immediately went and took the new various holiday merchandise off the shelves and stored it in the back. when we asked the employees they said it was “first come first serve” but we were there before the employees??? so what right do they have to take the product and purchase it for themselves before the store even opens? the employees name who was trying to make excuses was tyrone. how would you feel if you waited for over an hour for a product you SAW ON THE SHELF and then was told no it can’t be sold to you because the employee got there first?
Atmosphere: 1
Food: 1
Service: 1
During a non-busy time in the evening, I just needed a cup of hot water to warm up milk for my child, but this Starbucks insisted that I had to make a purchase to get hot water. I think that’s really inhumane — this is not the Starbucks I know.
Atmosphere: 1
Food: 4
Service: 1
This store runs like a well oiled machine and I am certain it is because of the store manager Oliver. He is always patient, kind, and respectful and his customer service skills are unmatched.
Atmosphere: 5
Food: 5
Service: 5
This is the most dialed in Starbucks you will find. Fastest drive thru
Not open on time. My order was ready to go but they wouldn’t unlock the doors to let me get even though they should have been open
Atmosphere: 1
Food: 1
Service: 1
It's not necessarily the staff's fault that some customers decide to be on the phone speaker, either while waiting for their order or while enjoying it as they sit at the table. However, the manager should be allowed to say something to these folks. Inclusion, since Starbucks is all about that, shouldn't mean that every rude person out there deserves the perks of a business like this.
Atmosphere: 3
Food: 4
Service: 4
Found a disgusting hair sticking out of the drink through the mouth hole of my iced tea when I took my first sip. It was a curly red hair from the woman who served me my drink. Despite me gagging on her hair all they did was offer to remake the drink and I had to demand a refund despite that being an obvious health code violation… this location is not nice or as good as most other Starbucks in the area would recommend going elsewhere.
Atmosphere: 1
Food: 1
Service: 1
I don't know what's wrong with this Starbucks that I was in, in this store on Connecticut Ave., I stood at the checkout for several minutes and no one asked me what I needed, so I went to Dunkin and everything at Dunkin was delicious.
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
La señorita estaba apurada xq estaban cerrando. Nunca fue amable y solo decia q ya eran las 6 q estaba cerrando . Muy mala actitus
Dietary restrictions: Ok
Atmosphere: 4
Food: 3
Service: 1
Always friendly and efficient
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
The team here is always super friendly. Thank you!!
Food: 5
Service: 5
I never seen so many I don’t care attitudes I’m a normal deliver person and everybody just looking at me laughing cursing amongst each other talking just to not have my delivery order and gave it to someone else but looking at my like I’m
Stupid ridiculous
Atmosphere: 1
Food: 1
Service: 1
I go to this location every week, so I’m actually shocked I had such a nasty encounter today. I was given a "recovery card" for a sold out grilled cheese ($7).. I go inside to use it & it only takes off $4 so the first person ringing me up didn't know what to do because I questioned why I was only getting $4 off & not $7. They call another worker over & she basically did the same thing over & I said the same thing to her that I did to him. She immediately gets defensive & repeats the total.. & again I said the grilled cheese was $7, I paid $7.. She then rips the sticker off the card (like I wouldn't notice) & says in a RAISED tone "oh they gave u this for the grilled cheese? It only has $4 on it, what do u want? U want it for free?!” I was so taken aback at the rudeness, it was honestly disturbing. There was no need for that unprovoked hostility.
Atmosphere: 3
Food: 3
Service: 1
Loading...