I ordered a breakfast sandwich and specifically requested American cheese instead of Swiss. After getting to my car, I realized they had made the sandwich incorrectly, so I politely went back inside to have it corrected. Instead of remaking the sandwich properly, Tiffany aggressively snatched it from me, peeled off the melted Swiss cheese, and replaced it with American. I watched her do this, so when she handed it back, I simply asked if she could toast it so the cheese would properly melt. She snatched it from me again and threw it in the toaster with an obvious attitude.
At that point, I told her not to worry about it, but she ignored me. She and the supposed manager then began talking about me as if I couldn't hear them. I repeated myself, again saying not to worry about it, and that’s when Tiffany threw the sandwich at me. Completely appalled, I immediately requested a refund, which was processed, but when I asked for a number to escalate my complaint, they outright refused and told me to leave.
What’s even more concerning is that after reading other reviews, I noticed multiple people have had the same issue with these two employees. I’m not sure why they are still employed here, but their behavior is completely unacceptable. No customer should ever be treated this way.
Atmosphere: 1
Food: 1
Service: 1
corey lacombe
How is Dunkin’ a coffe shop but no decaffeinated coffe a lot of times no Splenda.. so who cares about the. Diabetics right
730 in the morning I went to get a coffee at the drive through .I placed the order and when I got to the window I forgot to add a ice coffee to my order so I asked can you give me a ice coffee to add on the girl that was taking the order asked her manager can she do the add-on I was denied and I was told I had to go back into the drive-thru to place the order it was really unprofessional and a really a waste of time cuz it's simple fact that I have to go to work thank you for your inconvenience hope to never happen again
Renee Gaugh
The girl who waited on me was super friendly and nice.She even makes my coffee the right way,! Wish I remembered her name.
The past few times I've come to this dunkin, TIFFANY 1 of the rude girls that work there has had the worst attitude with me, today I told her about her self and she slammed the window in my face after having her mouth drop to the floor from telling her that her attitude has been disgusting tords me the past few times. If you don't like ur job TIFFANY then quit it and go else where cuz ur attitude is not needed, others can fill ur spot quick. Also my loaded hash browns this morning had almost no bacon in it, and my coffee was gross but guess I'm drinking it anyway cuz I'm not coming back there for ur attitude..
Atmosphere: 1
Food: 1
Service: 1
Michelle O
I absolutely love the staff at this dunkin. Everyone complaining is most likely a Karen. I'm sorry (not really), but they are so sweet! I've gone both in the morning and afternoon almost every day for about a year now and have never been dissatisfied :)) It costs nothing to be patient and kind.
Atmosphere: 5
Food: 4
Service: 5
Chris Huxley
Best Dunkin in Norwich by far - nicest staff and always do my order correct!
Service: 5
Brenda Negron
The employee is rude, she always has an attitude, every time I go, it's the same and she throws the window in your face. I tried to talk to the manager and it's another lack of respect. She's also rude. It's always the same. The orders never come out the way you ask them. I think they should do something because reallythat the staff there have no professionalism with customers
Atmosphere: 1
Service: 1
Jeffery Deshaw
I love my dunkin' donuts coffee
Service: 3
Lauren B
Grumpy girl made my coffee wrong, didn't seem to care the younger girl at.the window was very pleasent and had my coffee remade. Thank you
I have never been so disappointed in the service at this dunks. The ruined my food and when I asked about it the women were so disrespectful it was crazy. The food was over cooked and if my employees ever treated my customers like that they would be fired . Never again will I ever get food here again and I would never recommend anyone to use there services.
Jessica Taylor
This is in my opinion the best dunkin around, very nice people working here.
Atmosphere: 5
Food: 5
Service: 5
Brandy Inman
Staffs great!! Orders are normally on point and never caught an attitude if I had to ask for something to be fixed, skip GF location, its awful, come here or
Atmosphere: 5
Food: 5
Service: 5
Aujiana Fletcher
Absolutely horrendous attitude and beyond disrespectful and mean. Ordered my coffee, and asked them to simply add a bit more milk to it, and I was hit with a bad attitude, told she wasn’t gonna do it, and then proceeded to say I never payed for my food when I surely gave her the rest of the cash in my wallet. When I told her I did pay, she said “whatever just go” and proceeded to slam the window on me. Absolutely ridiculous behavior and unprofessional.
I ordered a breakfast sandwich and specifically requested American cheese instead of Swiss. After getting to my car, I realized they had made the sandwich incorrectly, so I politely went back inside to have it corrected. Instead of remaking the sandwich properly, Tiffany aggressively snatched it from me, peeled off the melted Swiss cheese, and replaced it with American. I watched her do this, so when she handed it back, I simply asked if she could toast it so the cheese would properly melt. She snatched it from me again and threw it in the toaster with an obvious attitude.
At that point, I told her not to worry about it, but she ignored me. She and the supposed manager then began talking about me as if I couldn't hear them. I repeated myself, again saying not to worry about it, and that’s when Tiffany threw the sandwich at me. Completely appalled, I immediately requested a refund, which was processed, but when I asked for a number to escalate my complaint, they outright refused and told me to leave.
What’s even more concerning is that after reading other reviews, I noticed multiple people have had the same issue with these two employees. I’m not sure why they are still employed here, but their behavior is completely unacceptable. No customer should ever be treated this way.
Atmosphere: 1
Food: 1
Service: 1
How is Dunkin’ a coffe shop but no decaffeinated coffe a lot of times no Splenda.. so who cares about the. Diabetics right
730 in the morning I went to get a coffee at the drive through .I placed the order and when I got to the window I forgot to add a ice coffee to my order so I asked can you give me a ice coffee to add on the girl that was taking the order asked her manager can she do the add-on I was denied and I was told I had to go back into the drive-thru to place the order it was really unprofessional and a really a waste of time cuz it's simple fact that I have to go to work thank you for your inconvenience hope to never happen again
The girl who waited on me was super friendly and nice.She even makes my coffee the right way,! Wish I remembered her name.
Service: 5
Recommended dishes: Cream Cheese Bagel, Hash Browns
The past few times I've come to this dunkin, TIFFANY 1 of the rude girls that work there has had the worst attitude with me, today I told her about her self and she slammed the window in my face after having her mouth drop to the floor from telling her that her attitude has been disgusting tords me the past few times. If you don't like ur job TIFFANY then quit it and go else where cuz ur attitude is not needed, others can fill ur spot quick. Also my loaded hash browns this morning had almost no bacon in it, and my coffee was gross but guess I'm drinking it anyway cuz I'm not coming back there for ur attitude..
Atmosphere: 1
Food: 1
Service: 1
I absolutely love the staff at this dunkin. Everyone complaining is most likely a Karen. I'm sorry (not really), but they are so sweet! I've gone both in the morning and afternoon almost every day for about a year now and have never been dissatisfied :)) It costs nothing to be patient and kind.
Atmosphere: 5
Food: 4
Service: 5
Best Dunkin in Norwich by far - nicest staff and always do my order correct!
Service: 5
The employee is rude, she always has an attitude, every time I go, it's the same and she throws the window in your face. I tried to talk to the manager and it's another lack of respect. She's also rude. It's always the same. The orders never come out the way you ask them. I think they should do something because reallythat the staff there have no professionalism with customers
Atmosphere: 1
Service: 1
I love my dunkin' donuts coffee
Service: 3
Grumpy girl made my coffee wrong, didn't seem to care the younger girl at.the window was very pleasent and had my coffee remade. Thank you
Restaurantji Recommends
dunk in do ntu
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Donuts
I have never been so disappointed in the service at this dunks. The ruined my food and when I asked about it the women were so disrespectful it was crazy. The food was over cooked and if my employees ever treated my customers like that they would be fired . Never again will I ever get food here again and I would never recommend anyone to use there services.
This is in my opinion the best dunkin around, very nice people working here.
Atmosphere: 5
Food: 5
Service: 5
Staffs great!! Orders are normally on point and never caught an attitude if I had to ask for something to be fixed, skip GF location, its awful, come here or
Atmosphere: 5
Food: 5
Service: 5
Absolutely horrendous attitude and beyond disrespectful and mean. Ordered my coffee, and asked them to simply add a bit more milk to it, and I was hit with a bad attitude, told she wasn’t gonna do it, and then proceeded to say I never payed for my food when I surely gave her the rest of the cash in my wallet. When I told her I did pay, she said “whatever just go” and proceeded to slam the window on me. Absolutely ridiculous behavior and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
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