Hours are misleading and when trying to inquire about the hours the employees will not be helpful.
Service: 1
Nonnie 121
The employees are helpful and friendly here. Plus, the place is always clean. I like this location a lot.
Atmosphere: 5
Food: 5
Service: 5
Damon Brown
I have been there a few times recently over a couple of weeks for Dinner. The app to order and employees there are fantastic and the expiditing of my order have been great.
BUT, the dining room area needs effort. Each time I have visited this restaurant, toward the evening, there is food underneath the tables, on the dining room floor, used french fries container from previous customers and the tabletops (each different one that I sat at) are dirty and sticky. Each one that I sat at I had to use several napkins as a buffer between my food and the tabletops.
I DID NOT want to take images to embarrass their management team and McDonald's but this location needs to get their act together with their dining room area when it comes to cleanliness, a decent image and for consumers who prefer to eat at your location of McDonald's
What an excellent location right off Rte 395.
Very disappointed.
UPDATE 6/10/25
I was in town for work in Norwich Connecticut and I really believe that most management teams recognize that responding correctly is very important for a Business as with the McDonald's in Norwich, Connecticut on Salem Turnpike.
Thank You and to the shift manager and dining room employee on duty this night. I attached a few pics of this beautiful McDonald's restaurant right off exit 11 395 north.
Atmosphere: 4
Food: 5
Service: 4
Cristian Duran
Worst experience at a McDonald's... they got my order wrong when I went back to tell them the situation, the manager chose to ignore me and cut me off mid sentence before closing the window in my face and walking away
Service: 1
Lori Nelson
Usual McDonald's
Atmosphere: 3
Food: 3
Service: 4
Carmendelia Manso
They got my order correct and I was too pleased when
Atmosphere: 5
Food: 5
Service: 5
William Northrop
Their burgers are the size of White Castle burgers. They charge so much money. Ridiculous
Rob
The female person taking the drive-thru order is very rude. I asked a question and she doesn’t answer. Besides that the food was good and the rest of the coworkers were professional.
Atmosphere: 4
Food: 5
Service: 1
xiao yu
I ordered food through the mobile app and waited for a long time. When I asked the waiter and showed her my electronic bill, she said that she needed the order number, but doesn't the electronic bill have the order number? She said that someone else might have taken your order. Oh my god, it wasn't me who took it. Was it my fault? As a result, I checked the bank and the money for the order was deducted, but I couldn't get my food. It was a very unpleasant physical examination!
Extremely long wait! Order was made WRONG!!!! We ordered 2 mocha frappe with no whip cream. We received two frappes with whip cream after a 10 minute wait. So much for fast food !!!!!
Customer service in America is definitely dead. End of the story. A white servant served cold fries, not even luck warm. It is like these white folks are not proud to be Americans, I don't hold the establishment accountable but rather the mentality of these folks. So sad to see America going down the drain.
Service: 1
Chris Purple
This place has been recently renovated and it is so depressing I will literally never come inside the building again. They clearly do not want people inside.
The entire kitchen is behind a wall, there's a tiny portion where you can order and speak to an employee, though they're so busy they will rarely come over but to plop down someone's order and walk away.
They removed the soda fountains, there are less seats, they're all very bland and uncomfortable, and there's absolutely zero charm or decor in here that invites anyone in or to be here. It's a really depressing sight given the previous arrangements this McDonalds had. Awful.
Food service is fine, standard. The prices going up with the economy is disappointing, breakfast here is now expensive.
Hours are misleading and when trying to inquire about the hours the employees will not be helpful.
Service: 1
The employees are helpful and friendly here. Plus, the place is always clean. I like this location a lot.
Atmosphere: 5
Food: 5
Service: 5
I have been there a few times recently over a couple of weeks for Dinner. The app to order and employees there are fantastic and the expiditing of my order have been great.
BUT, the dining room area needs effort. Each time I have visited this restaurant, toward the evening, there is food underneath the tables, on the dining room floor, used french fries container from previous customers and the tabletops (each different one that I sat at) are dirty and sticky. Each one that I sat at I had to use several napkins as a buffer between my food and the tabletops.
I DID NOT want to take images to embarrass their management team and McDonald's but this location needs to get their act together with their dining room area when it comes to cleanliness, a decent image and for consumers who prefer to eat at your location of McDonald's
What an excellent location right off Rte 395.
Very disappointed.
UPDATE 6/10/25
I was in town for work in Norwich Connecticut and I really believe that most management teams recognize that responding correctly is very important for a Business as with the McDonald's in Norwich, Connecticut on Salem Turnpike.
Thank You and to the shift manager and dining room employee on duty this night. I attached a few pics of this beautiful McDonald's restaurant right off exit 11 395 north.
Atmosphere: 4
Food: 5
Service: 4
Worst experience at a McDonald's... they got my order wrong when I went back to tell them the situation, the manager chose to ignore me and cut me off mid sentence before closing the window in my face and walking away
Service: 1
Usual McDonald's
Atmosphere: 3
Food: 3
Service: 4
They got my order correct and I was too pleased when
Atmosphere: 5
Food: 5
Service: 5
Their burgers are the size of White Castle burgers. They charge so much money. Ridiculous
The female person taking the drive-thru order is very rude. I asked a question and she doesn’t answer. Besides that the food was good and the rest of the coworkers were professional.
Atmosphere: 4
Food: 5
Service: 1
I ordered food through the mobile app and waited for a long time. When I asked the waiter and showed her my electronic bill, she said that she needed the order number, but doesn't the electronic bill have the order number? She said that someone else might have taken your order. Oh my god, it wasn't me who took it. Was it my fault? As a result, I checked the bank and the money for the order was deducted, but I couldn't get my food. It was a very unpleasant physical examination!
Extremely long wait!
Order was made WRONG!!!!
We ordered 2 mocha frappe with no whip cream. We received two frappes with whip cream after a 10 minute wait. So much for fast food !!!!!
Food: 1
Service: 1
Restaurantji Recommends
What is happening with you?
Customer service in America is definitely dead. End of the story. A white servant served cold fries, not even luck warm. It is like these white folks are not proud to be Americans, I don't hold the establishment accountable but rather the mentality of these folks. So sad to see America going down the drain.
Service: 1
This place has been recently renovated and it is so depressing I will literally never come inside the building again. They clearly do not want people inside.
The entire kitchen is behind a wall, there's a tiny portion where you can order and speak to an employee, though they're so busy they will rarely come over but to plop down someone's order and walk away.
They removed the soda fountains, there are less seats, they're all very bland and uncomfortable, and there's absolutely zero charm or decor in here that invites anyone in or to be here. It's a really depressing sight given the previous arrangements this McDonalds had. Awful.
Food service is fine, standard. The prices going up with the economy is disappointing, breakfast here is now expensive.
Atmosphere: 1
Food: 3
Service: 2
Amazing
Atmosphere: 5
Food: 5
Service: 5
Love the 24 hour windows
Atmosphere: 4
Food: 5
Service: 5
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