Hyatt Regency Greenwich

Pool is like a Clorox steam room 🥴 (didn't use it) full of people and small, nothing like the picture...that was the whole point of booking this hotel. Also parking shouldn't be an extra $25.

We did a day pass it was nice unfortunately the pool and spa was closed due to an accident earlier and didn't open till 3pm. However we ended up exploring the area and still had a great time and ended our day at the pool and spa. I think this little mishap actually made our day better.

Elegant hotel

Luxe hotel with gorgeous atrium. Will definitely return.

There’s a restaurant, shops, and hair salon; so unless you’re staying for a night, expect to pay for parking or valet. It’s become so commercialized driven by greed of the almighty dollar, principle alone should keep anyone from patronizing this place.

Beautiful place!

UPDATE as of 4/25/25:
It’s disappointing to see that the hotel has made time to reply publicly for damage control, yet has made zero effort to actually contact me directly to fix the issue. No phone call. No email. Nothing. If customer service mattered beyond appearances, I would’ve heard from someone by now.

Extremely Disappointing Experience – Unauthorized Charge and No Response

I recently stayed at this hotel for two nights — one night booked under my name and the second night under my wife’s. Before our stay, I called Hyatt customer service to ensure we could stay in the same room for both nights. I was told my name was added to my wife’s reservation to make this possible. Upon check-in, I explained this to the front desk, and they confirmed everything was fine.

A few days after our stay, I was shocked to find a $250 “no-show” charge on my credit card. I immediately called the hotel and was transferred to the accounting department, but no one answered. I left a voicemail and also sent an email with all the reservation details. No one has responded. I called again the next day, and once again, only reached voicemail with no return call.

Since the hotel has failed to address the issue, I will be disputing this charge with my credit card company.
This is absolutely unacceptable service, especially from a hotel that claims to be “4 stars.”

Great location and comfortable stay. The hotel is gorgeous, with self parking or valet for guests. Our room was lovely. A nice space facing the atrium. However, I do recall an additional $20 charge that was put out during our booking that stated we would be able to possibly upgrade to a corner room, and we did not get that. Feels as though we need a refund for that $20, no?

The rooms were nice, with up to date appliances and lighting by the beds. You can dim the lights however you want which I thought was great, and the space has blackout curtains which are a must if you can only sleep in total darkness like me. However I do wish that there were more light fixtures by the mirrors near the door. I found that with the light from the window and lamps, it created a shadowy sort of pocket in this area where I feel light is needed most.

My only other comment about the room was that we had a bathtub with a shower curtain rather than a standing shower. And from what i could see, the part of the shower curtain that goes into the tub had some small brown spots at the end.

The hotel itself is immaculate, though, with a lovely restaurant that does deliveries and an inside market for grab and go items like cereal, sandwiches or ice cream. I love that the grassy parts of the atrium make it fun for children to enjoy as well if they aren’t in the pool!

Overall? I would definitely return and take part in their famous brunch buffet that they have every other Sunday I believe. It was a comfortable stay and felt like paradise. My only request next time would be a standing shower PLEASE.

Great value. The atrium is gorgeous, with well-tended plants and lovely lighting, and the rooms are well-appointed. Lovely lighting with dimmers. Good beds.

Gorgeous hotel with jungle lobby and great staff and food

Its a shame what they did to the court yard area. How do ya remove the best part of the hotel ? The river! It brought some real peace. Rooms are mostly the same, little snack bar is a decent addition, but this is not the high caliber Greenwich Hyatt I remember.

Dog friendly

Visiting again, and the rooms look great. Seems like there is more art since last time, and it ties in well. Furnishings and bed were modern, and there was a huge tv in the room. Lots of nice small detais from the placement of outlet to the magnets on the shower liner.

The staff here is great. The building is a little old but still nice. There's a huge atrium inside and a small place to buy some sandwiches and chips.

Beautiful hotel with a great atrium and wonderful rooms. Lots of conference rooms and meeting spaces makes it an ideal choice for business conferences and events. The service is spectacular and the staff is amazing. Food is delicious and they offer a great variety to choose from.

Count your lucky stars if you have the chance to stay at the Hyatt Regency Greenwich. After a complete recent redo, the ground floor is an immense, tropical garden with unlimited magnificent seating options for parties of all sizes. All design elements in the hotel are rare in a commercial venue. The staff must be well treated, because all are pre-pandemic friendly and helpful. Food and drink options are all excellent and the rooms are 5 star. Any booking or billing problems are quickly resolved by the manager in the guest’s favor. Outstanding.