Cloud Nine Catering and Cafe

We had my wife's birthday with 30 people catered by Cloud 9. They were fantastic at helping us set the menu and the food was out of this world good; people are still commenting on it. The sundried tomato stuffed chick and the kielbasa dish was a huge hit. They even made a custom cake for the occasion. I can't say enough about their planning, service and quality!

I attended an event catered by them. I ordered a stuffed portabella instead of chicken, but despite having my name on their list for that entree, they didn't give it to me. I found out they gave it to someone else who they didn't have listed for that entree. Having no entree, I requested they give a partial or full refund. They didn't. They did make me a chopped mushroom and asparagus thing, which was a side dish as far as I can tell, so they tried w/what they had on hand. But, I am so disappointed overall that I'd not want to attend another event if I learn they're catering it. They still owe me an entree, refund, or partial refund (whatever portion of the price was considered the entree), as pieces of mushrooms cooked w/asparagus isn't filling like an entree. I can almost give 2 stars because they did try something, which I thought would be more than a side dish, but the more I think through things the more I realize I regret going to that event (even though the rest of it was well done).
Sam
P.S. They didn't even check on me later on to see if I wasn't upset w/my replacement dish.
P.P.S. I wish they confirmed w/everyone at the table when taking food away (appetizers, etc.) if anyone wanted more or to take the food home instead of just getting rid of it (they took away several hard boiled eggs, and I'd have eaten one or taken one or more home if I was given the option).

What would have been sufficient to make up for what happened?
Had they made sure to give me what I ordered, it would have been sufficient, but in lieu of that:
1. Had they had the stuffed portabella mushrooms at the buffet and got the name of each person prior to serving them, it would have been sufficient.
2. Had they made an extra entree in case one fell on the floor, was given to the wrong person, etc., it would have been sufficient.
3. Had they had the ingredients to make the replacement entree on hand and made it, it would have been sufficient.
4. Had they offered me 1/2 of the leftovers of the meat entree to take home for any family members interested or remaining soup, it would have been sufficient.
5. Had they offered me a refund or 3/4 or full, and possibly 1/2, it would have been sufficient.
6. Had they given me an option to get a complete meal at a later date, since I ordered and so expect a complete meal, to be delivered, it would have been sufficient.
7. Had they ordered me a similar entree delivered or made me a similar entree, it would have been sufficient.

Cloud Nine Catering catered our wedding at The Lace Factory on July 13, 2023. Let's put it this way... if I could eat their food everyday, I would. Their appetizers, main courses, and cake/cupcakes/cannolis were to die for. My guests are still talking about how amazing the food was weeks after our wedding. If you're looking for food that doesn't have that typical taste or look that it was made in bulk... go here! Nothing is worse when you're at an event and it tastes like "banquet hall food". How many people actually say they're excited to eat their leftovers after their wedding?!Also, when we attended our tasting prior to the wedding, the experience they provided was above and beyond. It was so intimate and special and we truly felt valued and heard. The chefs, staff, and overall quality is top notch. My post wedding blues are mainly because I already miss the Cloud Nine staff, especially Christine! Don't judge until you've worked with them!!Christine Dickerson truly goes above and beyond in all aspects of her job. She has an answer for every question (even the silly ones) and she responds to emails within the same day, if not within a couple hours. Her expertise made wedding planning a breeze and her calming presence helped immensely at my wedding. I feel fortunate to have had her a part of my wedding day, and planning experience.Highly HIGHLY recommend!!

What an amazing place for both dogs and their parents to socialize. Love it!!

We used Cloud Nine Catering for our luncheon celebration at the Lace Factory and it was an absolute hit among our guests. We chose the ginger crusted salmon and the steak over arugula salad as our main food options and both were so delicious I had many come up to me after and say it was some of the best food they've had!

We used Cloud Nine Catering for our luncheon celebration at the Lace Factory and it was an absolute hit among our guests. We chose the ginger crusted salmon and the steak over arugula salad as our main food options and both were so delicious I had many come up to me after and say it was some of the best food they've had!

We recently had Cloud 9 cater my wife's 40th birthday party, The food was beyond amazing!! Everyone kept asking us who catered the food because it was so good. Andrea is the owner of the company she was so wonderful and accommodating she worked with us on the menu and made sure everything was just perfect!!! We highly recommend using them for your next party!!!

It wasokay

The best food around. Very unique. They cater weddings and more too. Local owner.

Thank you Andrea and team for your incredible service and fresh, delicious, artisan food for the corporate event. Everything was perfect down to the last detail.

Fresh daily selection of grab and go sandwiches and soups for lunch

Thank you Andrea and team for your incredible service and fresh, delicious, artisan food for the corporate event. Everything was perfect down to the last detail.

Thank you Andrea and team for your incredible service and fresh, delicious, artisan food for the corporate event. Everything was perfect down to the last detail.

From garden to plate. Everything is fresh and delicious . In their deli- every soup is amazing. Their lo mei lo mei salmin salad is to die for. Their ginger-curry crusted salmon is a signature dish. I cannot say enough wonderful things about Cloud Nine and their kind, knowledgeable staff.

Great for Connecticut weddings!