Always a reliable stop! Great coffee, tasty breakfast sandwiches, and quick service. The staff is friendly and keeps the line moving. Whether I need a pick-me-up or a snack on the go, Dunkin’ never disappoints. Love their seasonal drinks too!
Atmosphere: 5
Food: 5
Service: 5
Paul Pfannebecker
Great coffee!
Service: 4
Shyanne Rutty
I went to the Westbrook gas station Dunkin’ to get a strawberry colatta. The woman that was there was completely rude and disrespectful. I went to the saybrook dunkin and had a complete 180. The girl was super sweet. She let me vent and offered me a donut. This was all ten minutes before she was closing and did not care at all. I will now on go the extra minutes to the other dunkin that is 10x friendlier and cheaper!
Atmosphere: 5
Food: 5
Service: 5
Ed Guadagno
Good coffee. Not happy with donuts
Atmosphere: 3
Food: 4
Service: 4
Arielle Strope
I usually don’t have a problem here but today I placed an online order for a plain bagel with cream cheese. They were out of plain, no problem, so they substituted with a sesame bagel. I wouldn’t have cared if the girl working wasn’t miserable and they actually put cream cheese on the bagel. I didn’t realize until I was too far to go back.
Alyssa & Adrien`s Geocaching
My boyfriend and I went through the drive through today. Asked for a refresher and 2 orders of hashbrowns.We must’ve upset her already “busy” day when we got to the window and asked if they could add on a donut, no? Okay that’s fine. Horrible attitude from this woman immediately, then we realized there was only one order of hashbrowns in the bag. The woman clearly did not listen on the headset and was occupied from the inside.We should’ve realized that when she left the microphone on and was talking to all of her coworkers while answering our order. She also seemed to have massive anxiety or was absolutely pissed off at someone.
Atmosphere: 2
Food: 5
Service: 2
Roger Bernard (RogerThatDogTrainer)
Donuts here are always super fresh ?n yummy
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Donuts
Roger Rabbid Gaming and Reviews
Donuts here are always super fresh ?n
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Donuts
Maurice Schimetschek
Love this Dunkin !
Atmosphere: 5
Food: 5
Service: 5
Paula Ciastko
All zero stars won't let you post unless you put 1 star in. When you wait 25 mins for an online order watching people walk in an out with there food. Then wait 5 more mins for an order of hash browns that they forget to make which were under cooked and cold as was the coffee i got. I was not the one to go in to get it so i called and spoke with the manager who decided to hang up on me. Just lost a customer.
Since the current head manager has taken over this store has fallen apart. I’ve been coming to this location for years and I’ve never seen it is disorganized and chaotic as it is right now. The way she speaks to her employees with customers in ear shot if they mess up is inappropriate and best saved for a one on one in private. Ticket times have increased significantly, going from a convenient drop in and get out quick to spending over 10 minutes waiting for food. All this being said there are still some excellent employees who work there. Darrell and the younger blonde woman are both extremely professional and efficient, they are quick to remedy the situation if an error is made, as opposed to the head manager who tends to blame the guest. I hope the head manager receives further training on coaching and guest service skills and does not push out the few good employees she has
Atmosphere: 2
Food: 4
Service: 1
James Fitzpatrick
Looks nice on the inside however having been there twice and them getting it wrong both times even though I repeated my order a few times each time I went is more than a little frustrating. I understand my coffee isn't the easiest to make but having worked at dunkin myself for several years it's not a hard order to make either. Overall disappointed with this location's customer service they seem to just want to get through the line and unfortunately don't seem to care about order accuracy or customer satisfaction.
Always a reliable stop! Great coffee, tasty breakfast sandwiches, and quick service. The staff is friendly and keeps the line moving. Whether I need a pick-me-up or a snack on the go, Dunkin’ never disappoints. Love their seasonal drinks too!
Atmosphere: 5
Food: 5
Service: 5
Great coffee!
Service: 4
I went to the Westbrook gas station Dunkin’ to get a strawberry colatta. The woman that was there was completely rude and disrespectful. I went to the saybrook dunkin and had a complete 180. The girl was super sweet. She let me vent and offered me a donut. This was all ten minutes before she was closing and did not care at all. I will now on go the extra minutes to the other dunkin that is 10x friendlier and cheaper!
Atmosphere: 5
Food: 5
Service: 5
Good coffee. Not happy with donuts
Atmosphere: 3
Food: 4
Service: 4
I usually don’t have a problem here but today I placed an online order for a plain bagel with cream cheese. They were out of plain, no problem, so they substituted with a sesame bagel. I wouldn’t have cared if the girl working wasn’t miserable and they actually put cream cheese on the bagel. I didn’t realize until I was too far to go back.
My boyfriend and I went through the drive through today. Asked for a refresher and 2 orders of hashbrowns.We must’ve upset her already “busy” day when we got to the window and asked if they could add on a donut, no? Okay that’s fine. Horrible attitude from this woman immediately, then we realized there was only one order of hashbrowns in the bag. The woman clearly did not listen on the headset and was occupied from the inside.We should’ve realized that when she left the microphone on and was talking to all of her coworkers while answering our order. She also seemed to have massive anxiety or was absolutely pissed off at someone.
Atmosphere: 2
Food: 5
Service: 2
Donuts here are always super fresh ?n yummy
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Donuts
Donuts here are always super fresh ?n
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Donuts
Love this Dunkin !
Atmosphere: 5
Food: 5
Service: 5
All zero stars won't let you post unless you put 1 star in. When you wait 25 mins for an online order watching people walk in an out with there food. Then wait 5 more mins for an order of hash browns that they forget to make which were under cooked and cold as was the coffee i got. I was not the one to go in to get it so i called and spoke with the manager who decided to hang up on me. Just lost a customer.
Restaurantji Recommends
Since the current head manager has taken over this store has fallen apart. I’ve been coming to this location for years and I’ve never seen it is disorganized and chaotic as it is right now. The way she speaks to her employees with customers in ear shot if they mess up is inappropriate and best saved for a one on one in private. Ticket times have increased significantly, going from a convenient drop in and get out quick to spending over 10 minutes waiting for food. All this being said there are still some excellent employees who work there. Darrell and the younger blonde woman are both extremely professional and efficient, they are quick to remedy the situation if an error is made, as opposed to the head manager who tends to blame the guest. I hope the head manager receives further training on coaching and guest service skills and does not push out the few good employees she has
Atmosphere: 2
Food: 4
Service: 1
Looks nice on the inside however having been there twice and them getting it wrong both times even though I repeated my order a few times each time I went is more than a little frustrating. I understand my coffee isn't the easiest to make but having worked at dunkin myself for several years it's not a hard order to make either. Overall disappointed with this location's customer service they seem to just want to get through the line and unfortunately don't seem to care about order accuracy or customer satisfaction.
Atmosphere: 4
Food: 3
Service: 2
Great customer service!
Donuts and coffee-mid afternoon snack
Parking: Large parkinglot off major highway
Atmosphere: 4
Food: 4
Service: 4
Very Clean & Very Polite. ??
Atmosphere: 5
Food: 5
Service: 5
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