Love the service. Always with a smile despite some of the pretentious and difficult customers
Service: 5
Recommended dishes: Blueberry Muffin
Jet
really really busy location, expect some waiting during orders
Atmosphere: 4
Food: 5
Service: 5
Clifford D. Mallory
An asset to Old Saybrook and what makes the community convenient as commercial hub in comparison surrounding communities. Which can suffer from either being to Quirky, Artsy or Nautical thus suffer from those problems.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon & Gruyère Egg Bites
neha nischal
Loved the outdoor seating . Very nice and clean. Staff is great
Atmosphere: 5
Food: 4
Service: 5
Eduardo Pereira
Ava had an attitude to my 2 daughters, went up to the area to pick up their drinks, and this employee named Ava, snatched the drinks from their hands, and put it back on the table, when one of my daughters explained how that was their drinks because they were waiting for 10 minutes, but that employee did not care and just continued talking on the phone. Ava was incredibly rude and had a really bad attitude. Also, this other employee charged extra money for a bigger sized drink when my daughters never asked for a venti, they both asked for a grande. They were alone so maybe they thought that they could get away with it. This employee named Crystal was amazing and very kind, she was very nice and respectful.
Kid-friendliness: Be nicer to kids don’t take advantage of them, don’t scam kids.
Atmosphere: 1
Service: 1
izzy gohar
I usually go to the Clinton Starbucks but I believe this one tops it. The workers are much more personal and kind. I was served by Elle and she created a very kind and happy atomosphere. Will definitely come here over Clinton from now on.
Atmosphere: 5
Food: 5
Service: 5
Sharon Barrett
Under staffed and rude service staff member. So unusual for a Starbucks.
Service: 1
James Dickson
Thank you ma'am for your patience and kindness. Woman with nice stylish hair, possibly the manager, helped from the heart. Thank you.
If you are in a rush to get to work or simply on the go. Don’t bother. Extremely slow and so understaffed. Ava the girl behind the counter had such an attitude and even rolled her eyes when I asked the status of my mobile order after waiting for over 20 mins. Just communicate. No need to have an attitude because you are understaffed. I’ll stick to the drive thru in Clinton. Horrible customer service.
Heidi Hardin
Great as usual but absolutely filthy location. Not inviting to stay and sit.
Atmosphere: 2
Food: 5
Service: 5
Ellen Clark
Good Starbucks.
Nick Tomassone jr
They charge more for less ice in an ice coffee! WTH. Ice cost more than water, coffee is made from water, ice coffee is already cold. This makes no sense. I will not ever be back.
Atmosphere: 5
Food: 5
Service: 5
Becky Parks
Just like any other Starbucks. Very busy in the morning. Staff not as friendly as some other locations I have been to.
Always too crowded
Atmosphere: 3
Food: 4
Service: 3
Love the service. Always with a smile despite some of the pretentious and difficult customers
Service: 5
Recommended dishes: Blueberry Muffin
really really busy location, expect some waiting during orders
Atmosphere: 4
Food: 5
Service: 5
An asset to Old Saybrook and what makes the community convenient as commercial hub in comparison surrounding communities. Which can suffer from either being to Quirky, Artsy or Nautical thus suffer from those problems.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon & Gruyère Egg Bites
Loved the outdoor seating . Very nice and clean. Staff is great
Atmosphere: 5
Food: 4
Service: 5
Ava had an attitude to my 2 daughters, went up to the area to pick up their drinks, and this employee named Ava, snatched the drinks from their hands, and put it back on the table, when one of my daughters explained how that was their drinks because they were waiting for 10 minutes, but that employee did not care and just continued talking on the phone. Ava was incredibly rude and had a really bad attitude. Also, this other employee charged extra money for a bigger sized drink when my daughters never asked for a venti, they both asked for a grande. They were alone so maybe they thought that they could get away with it. This employee named Crystal was amazing and very kind, she was very nice and respectful.
Kid-friendliness: Be nicer to kids don’t take advantage of them, don’t scam kids.
Atmosphere: 1
Service: 1
I usually go to the Clinton Starbucks but I believe this one tops it. The workers are much more personal and kind. I was served by Elle and she created a very kind and happy atomosphere. Will definitely come here over Clinton from now on.
Atmosphere: 5
Food: 5
Service: 5
Under staffed and rude service staff member. So unusual for a Starbucks.
Service: 1
Thank you ma'am for your patience and kindness. Woman with nice stylish hair, possibly the manager, helped from the heart. Thank you.
Service: 5
Thank Abby for a great coffee!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Restaurantji Recommends
If you are in a rush to get to work or simply on the go. Don’t bother. Extremely slow and so understaffed. Ava the girl behind the counter had such an attitude and even rolled her eyes when I asked the status of my mobile order after waiting for over 20 mins. Just communicate. No need to have an attitude because you are understaffed. I’ll stick to the drive thru in Clinton. Horrible customer service.
Great as usual but absolutely filthy location. Not inviting to stay and sit.
Atmosphere: 2
Food: 5
Service: 5
Good Starbucks.
They charge more for less ice in an ice coffee! WTH. Ice cost more than water, coffee is made from water, ice coffee is already cold. This makes no sense. I will not ever be back.
Atmosphere: 5
Food: 5
Service: 5
Just like any other Starbucks. Very busy in the morning. Staff not as friendly as some other locations I have been to.
Atmosphere: 4
Food: 4
Service: 4
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