visited Dunkin’ on the 12th of this month at around 11:45 AM. I placed my order, which included hash browns. When I received them, they looked old, not fresh at all, very dry, cold, and as if they had been forgotten in the oven.
I told the employee who handed me the order and asked if she could replace the hash browns. She asked what the problem was, and I explained that they looked dry and burnt. She replied, “So you don’t want them crispy?” I told her I wanted them a little crispy, but this was not crispy — it was burnt. Her tone was not nice at all.
She then told me to park and wait in the parking lot and said they would bring me a replacement. After a while, they came with the order again, but in a very rude manner. When I opened the bag, I found the same hash browns, just reheated, even drier and more burnt than before. Would anyone seriously expect a customer to eat this? Honestly, it was inedible.
I was in a hurry and very hungry, so I couldn’t go back inside or ask for a manager. I tried to eat it anyway, but then I found a large hair inside the hash browns. After seeing that, I completely lost my appetite. I had to throw away all the food, including four bags of hash browns. It felt like I threw my money straight into the trash.
Thankfully, I did not give any of this food to my child, who was crying and asking for hash browns.
To the manager or owner of this location: please pay attention to what your employees are doing and to the cleanliness and quality of this place. After this experience, I heard many negative comments about this location as well. I truly wish I had never ordered from here.
Jessmarae Ruiz
My favorite go to girl Claires makes my refresher so good every single time. Love this place!
Atmosphere: 5
Food: 5
Service: 5
avi d
favorite dunkin ever
Atmosphere: 5
Food: 5
Service: 5
Skip Thomas
The customer service are good. I asked for a pumpkin donut but are out it. Then request a glazed donuts. When I open my order, I realized I was given two glazed donuts. I didn’t expect it but it show fairness and respect for customer is awesome.
Atmosphere: 4
Food: 5
Service: 4
Ender
literally every time i go here they mess up my drink.
Atmosphere: 2
Food: 3
Service: 1
Dana Sirois
Every single time they mess up my coffee. Never good service, never going here again.
Atmosphere: 1
Food: 1
Service: 1
Orlem
The worst DD in town.. Emilio and the pregnant woman are the rudest people in that store.
Atmosphere: 1
Food: 1
Service: 1
Josh Bruneau
Awful customer service
Pedro Sierra
People working here are rude and don't care about customers service waiting over 20 minutes for someone to take my oder will there are all not doing anything at all not coming back
Spencer Green
Let’s me honest this is the best Dunkin. No matter what everyone is a family. Do people have bad days? Yes they do but at the end of the day everyone comes to work to make great coffee and food. Snow, rain, heat wave and all they are there being amazing 🤩 love my work family
Quality is always amazing. A little over pricey now. Service was fast as I was the only one in the store at that time 😑.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Blend Coffee, Croissant
Sedgewick Garcia
4am Morning crew rude and unprofessional. Need to hire better employees
Atmosphere: 1
Food: 1
Service: 1
Wendy Fioravanti
Always hits the spot!!
Atmosphere: 4
Food: 4
Service: 5
Laurie M
Shout out to the staff at the 19 East St Dunkin this morning! They took it in stride at the drive-thru window after I messed up and ordered hot instead of iced coffee on the app. They switched it for me and I'm grateful! ☕ 🤘
Atmosphere: 5
Food: 4
Service: 5
Sari Cool
New, and improved DD but Rude and unpleasant employees and I was miss an item from my mobile order.
visited Dunkin’ on the 12th of this month at around 11:45 AM. I placed my order, which included hash browns. When I received them, they looked old, not fresh at all, very dry, cold, and as if they had been forgotten in the oven.
I told the employee who handed me the order and asked if she could replace the hash browns. She asked what the problem was, and I explained that they looked dry and burnt. She replied, “So you don’t want them crispy?” I told her I wanted them a little crispy, but this was not crispy — it was burnt. Her tone was not nice at all.
She then told me to park and wait in the parking lot and said they would bring me a replacement. After a while, they came with the order again, but in a very rude manner. When I opened the bag, I found the same hash browns, just reheated, even drier and more burnt than before.
Would anyone seriously expect a customer to eat this? Honestly, it was inedible.
I was in a hurry and very hungry, so I couldn’t go back inside or ask for a manager. I tried to eat it anyway, but then I found a large hair inside the hash browns. After seeing that, I completely lost my appetite. I had to throw away all the food, including four bags of hash browns. It felt like I threw my money straight into the trash.
Thankfully, I did not give any of this food to my child, who was crying and asking for hash browns.
To the manager or owner of this location: please pay attention to what your employees are doing and to the cleanliness and quality of this place. After this experience, I heard many negative comments about this location as well. I truly wish I had never ordered from here.
My favorite go to girl Claires makes my refresher so good every single time. Love this place!
Atmosphere: 5
Food: 5
Service: 5
favorite dunkin ever
Atmosphere: 5
Food: 5
Service: 5
The customer service are good. I asked for a pumpkin donut but are out it. Then request a glazed donuts. When I open my order, I realized I was given two glazed donuts. I didn’t expect it but it show fairness and respect for customer is awesome.
Atmosphere: 4
Food: 5
Service: 4
literally every time i go here they mess up my drink.
Atmosphere: 2
Food: 3
Service: 1
Every single time they mess up my coffee. Never good service, never going here again.
Atmosphere: 1
Food: 1
Service: 1
The worst DD in town.. Emilio and the pregnant woman are the rudest people in that store.
Atmosphere: 1
Food: 1
Service: 1
Awful customer service
People working here are rude and don't care about customers service waiting over 20 minutes for someone to take my oder will there are all not doing anything at all not coming back
Let’s me honest this is the best Dunkin. No matter what everyone is a family. Do people have bad days? Yes they do but at the end of the day everyone comes to work to make great coffee and food. Snow, rain, heat wave and all they are there being amazing 🤩 love my work family
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Quality is always amazing.
A little over pricey now.
Service was fast as I was the only one in the store at that time 😑.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Blend Coffee, Croissant
4am Morning crew rude and unprofessional. Need to hire better employees
Atmosphere: 1
Food: 1
Service: 1
Always hits the spot!!
Atmosphere: 4
Food: 4
Service: 5
Shout out to the staff at the 19 East St Dunkin this morning! They took it in stride at the drive-thru window after I messed up and ordered hot instead of iced coffee on the app. They switched it for me and I'm grateful! ☕ 🤘
Atmosphere: 5
Food: 4
Service: 5
New, and improved DD but Rude and unpleasant employees and I was miss an item from my mobile order.
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