I ordered a large iced macchiato, and it was filled with an excessive amount of ice, leaving very little coffee. I politely asked for it to be remade, but osamas wife prepared the second drink only halfway, which felt dismissive and unprofessional. When I calmly asked if they could please add more coffee, I was told by Osama himself there would be an additional charge.
It seemed clear that my request wasn’t being taken seriously, and the interaction felt unnecessarily embarrassing in front of other customers. I’m not confident that raising the issue with the location will lead to much, but I do plan to share this negative experience with Dunkin’s corporate team.
I rarely visit Dunkin’ because the prices are already high, and with that pricing, you’d expect better quality and customer service. After this visit, I’m not sure I’ll be returning to any Dunkin’ location.
Atmosphere: 1
Food: 1
Service: 1
Paul Anthony
Do not eat here. Ordered a half dozen donuts today and the donuts were stale and dry. Every last one of them. The Boston cream was hard and even the custard was hard on the outside. Waste of money.
Go to the Dunkin in Beacon Falls. The donuts there are fresh!
Atmosphere: 1
Food: 1
Service: 3
angie rossi
Always something wrong with my order or missing. I go to this dunkin only because it has the mobile order lane to skip the line and its the only one on my way to work. But the amount of times i got something wrong is ridiculous. From my burnt coffee to not adding the correct items or forgetting something on my sandwich. 5 times.
Atmosphere: 3
Food: 5
Service: 2
John Greenlee
Coffee always has too much sugar
Lisa Larkin
This is my third time in weeks. I am very forgiving but it is now too much, sad to say. 1. Burnt Bagel, without toasting. 2. Burnte Bagel without toasting, Zero cream cheese. 3rd Today - Requested Cinnamon Raisin Bagel, got a plain and Coffee was CREAM with a splash of coffee. I did call after the second burnt Bagel, service worker just laughed. So sad.. and I ALWAYS TIP. SMH
Atmosphere: 2
Food: 1
Service: 3
Rohit Anand
This location is quite nice and the team cared about ensuring my bagel and coffee is exactly how I wanted it.
Atmosphere: 5
Food: 5
Service: 5
Wayne Powell
I work in fast food. i can tell when a drink is made properly vs not. not sure if your guys syrup bottles are low but I don’t understand why you thought this was okay to hand out. This was supposed to be a raspberry energy punch. What it looks like is they put one half pump of peach and called it a day. Tastes like straight seltzer. I dont like to be that person but this is why I avoid this Dunkin and the one in Naugatuck on New Haven road. Most of the time you don’t get the drink you paid for, you get whatever the employee feels like giving you.
Atmosphere: 1
Food: 1
Service: 1
Alfonso Demagistris
It gets my coffee fix in when I'm to lazy to make it
Atmosphere: 4
Food: 4
Service: 4
Vincent Afasano
I asked for a double espresso, it's so good I'm seeing double and staying out of trouble
Great service good customer service nice crew
Atmosphere: 5
Food: 5
Service: 5
I ordered a large iced macchiato, and it was filled with an excessive amount of ice, leaving very little coffee. I politely asked for it to be remade, but osamas wife prepared the second drink only halfway, which felt dismissive and unprofessional. When I calmly asked if they could please add more coffee, I was told by Osama himself there would be an additional charge.
It seemed clear that my request wasn’t being taken seriously, and the interaction felt unnecessarily embarrassing in front of other customers. I’m not confident that raising the issue with the location will lead to much, but I do plan to share this negative experience with Dunkin’s corporate team.
I rarely visit Dunkin’ because the prices are already high, and with that pricing, you’d expect better quality and customer service. After this visit, I’m not sure I’ll be returning to any Dunkin’ location.
Atmosphere: 1
Food: 1
Service: 1
Do not eat here. Ordered a half dozen donuts today and the donuts were stale and dry. Every last one of them. The Boston cream was hard and even the custard was hard on the outside. Waste of money.
Go to the Dunkin in Beacon Falls. The donuts there are fresh!
Atmosphere: 1
Food: 1
Service: 3
Always something wrong with my order or missing. I go to this dunkin only because it has the mobile order lane to skip the line and its the only one on my way to work.
But the amount of times i got something wrong is ridiculous. From my burnt coffee to not adding the correct items or forgetting something on my sandwich. 5 times.
Atmosphere: 3
Food: 5
Service: 2
Coffee always has too much sugar
This is my third time in weeks. I am very forgiving but it is now too much, sad to say. 1. Burnt Bagel, without toasting. 2. Burnte Bagel without toasting, Zero cream cheese. 3rd Today - Requested Cinnamon Raisin Bagel, got a plain and Coffee was CREAM with a splash of coffee. I did call after the second burnt Bagel, service worker just laughed. So sad.. and I ALWAYS TIP. SMH
Atmosphere: 2
Food: 1
Service: 3
This location is quite nice and the team cared about ensuring my bagel and coffee is exactly how I wanted it.
Atmosphere: 5
Food: 5
Service: 5
I work in fast food. i can tell when a drink is made properly vs not. not sure if your guys syrup bottles are low but I don’t understand why you thought this was okay to hand out. This was supposed to be a raspberry energy punch. What it looks like is they put one half pump of peach and called it a day. Tastes like straight seltzer. I dont like to be that person but this is why I avoid this Dunkin and the one in Naugatuck on New Haven road. Most of the time you don’t get the drink you paid for, you get whatever the employee feels like giving you.
Atmosphere: 1
Food: 1
Service: 1
It gets my coffee fix in when I'm to lazy to make it
Atmosphere: 4
Food: 4
Service: 4
I asked for a double espresso, it's so good I'm seeing double and staying out of trouble
Restaurantji Recommends
As always the coffee is just how i wanted it.
Atmosphere: 5
Food: 5
Service: 5
It's a Dunkin!!
Atmosphere: 5
Food: 5
Service: 5
Coffee is literally water. Dirty inside…. And still got my order wrong. Makes sense why they work where
Atmosphere: 1
Food: 1
Service: 1
Never had a negative experience, staff are great, they're quick and I can't do anything before I've had my coffee. 😂
Atmosphere: 5
Food: 4
Service: 5
The manager at this Dunkin Donut location is so rude! Service is so slow, food is nastyand the drinks are okay! Do NOT go there.
Atmosphere: 1
Food: 2
Service: 1
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