I have been a long time customer and now a disappointed customer. I had a salad delivered that had very little toppings with a heap of lettuce. The Captains salad. I called to express my concern that the salad was cheaply done. Surprisingly, the woman was rude and debated with me about the salad rather than simply apologize and offer a refund or a new one. She had me send a picture of the salad. I called back, she still debated about it. Like I said, I’ve been a long time customer and this is my first disappointment, and it was handled poorly. No resolve. No refund and not a new salad. They just lost a customer
I had a work meeting scheduled there this coming week with clients, I will be canceling this event. Shocking how I was treated as a long time customer over a $15 salad.
Service: 1
J
Absurd prices. Pizza is not worth it.
Jes M
i absolutely love Captains pizza. the food never disappoints.
Atmosphere: 5
Food: 5
Service: 5
Jay Szkola
Great pizza
Atmosphere: 5
Food: 5
Service: 5
Alicia Buff
The pizza is sssooo good. And my bartender that helped while I waited on my did was great. I think her name wa Linda.
Atmosphere: 5
Food: 5
Service: 5
Ingrid Mayers
My daughter and grands came today to cool down in the pool. We decided to order pizza from Captain's. The order was placed by phone to have it delivered(2 large pies with toppings). It took over 2 hours before we received the food, not to mention, my daughter called them 2x to find out why was it taking so long, they said it was coming soon. Then I called. The person that answered stated she was short staffed, never apologized about the delay, only stating it was in route. I stated to her, why couldn't you say this when the ordered was placed or even call us(they have the number on file)to say sorry for the delay? Dead silence on the phone. Customer service was extremely poor, which I hate. Sorry Captain's, it shouldn't be beneath you to say I'm sorry or have a system to call your customer when there's delays....when the delivery person arrived no apology from them either... The pizza was OK and of course kids love pizza good or bad, they were just happy it finally arrived.
Kevin Jerry
I order from them to deliver and they have good food. Good pizza good sandwiches. Good salads. Delivery is good.
I haven’t had Captains Pizza in a while but this location never fails. Great service great delivery awesome food you gotta go. Check it out Captains Pizza Shelton Connecticut.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Sausage, Meat Lovers
Jose Baez
Good basic pizza restaurant. Can't go wrong eating here. Food was ? good and service was well done.
Atmosphere: 4
Food: 4
Service: 4
Laverne Stevens
No captain in bpt only pizza i eat was
Atmosphere: 5
Food: 2
Service: 5
Jessica Aponte
Paid $7 for toilet water. Warning. Do not order a pitcher of water. More expensive than soda ????♀️.
Great food and friendly fast service.
Atmosphere: 5
Food: 5
Service: 5
I have been a long time customer and now a disappointed customer. I had a salad delivered that had very little toppings with a heap of lettuce. The Captains salad. I called to express my concern that the salad was cheaply done. Surprisingly, the woman was rude and debated with me about the salad rather than simply apologize and offer a refund or a new one. She had me send a picture of the salad. I called back, she still debated about it. Like I said, I’ve been a long time customer and this is my first disappointment, and it was handled poorly. No resolve. No refund and not a new salad. They just lost a customer
I had a work meeting scheduled there this coming week with clients, I will be canceling this event. Shocking how I was treated as a long time customer over a $15 salad.
Service: 1
Absurd prices. Pizza is not worth it.
i absolutely love Captains pizza. the food never disappoints.
Atmosphere: 5
Food: 5
Service: 5
Great pizza
Atmosphere: 5
Food: 5
Service: 5
The pizza is sssooo good. And my bartender that helped while I waited on my did was great. I think her name wa Linda.
Atmosphere: 5
Food: 5
Service: 5
My daughter and grands came today to cool down in the pool. We decided to order pizza from Captain's. The order was placed by phone to have it delivered(2 large pies with toppings). It took over 2 hours before we received the food, not to mention, my daughter called them 2x to find out why was it taking so long, they said it was coming soon. Then I called. The person that answered stated she was short staffed, never apologized about the delay, only stating it was in route. I stated to her, why couldn't you say this when the ordered was placed or even call us(they have the number on file)to say sorry for the delay? Dead silence on the phone. Customer service was extremely poor, which I hate. Sorry Captain's, it shouldn't be beneath you to say I'm sorry or have a system to call your customer when there's delays....when the delivery person arrived no apology from them either...
The pizza was OK and of course kids love pizza good or bad, they were just happy it finally arrived.
I order from them to deliver and they have good food. Good pizza good sandwiches. Good salads. Delivery is good.
Food: 5
Very good pizza and calzone.
Atmosphere: 5
Food: 5
Service: 5
Pizza was delicious
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Food was plentiful and delicious!
Atmosphere: 5
Food: 5
Service: 5
I haven’t had Captains Pizza in a while but this location never fails. Great service great delivery awesome food you gotta go. Check it out Captains Pizza Shelton Connecticut.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Sausage, Meat Lovers
Good basic pizza restaurant. Can't go wrong eating here. Food was ? good and service was well done.
Atmosphere: 4
Food: 4
Service: 4
No captain in bpt only pizza i eat was
Atmosphere: 5
Food: 2
Service: 5
Paid $7 for toilet water. Warning. Do not order a pitcher of water. More expensive than soda ????♀️.
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