No proper response No spoons and napkins The Tables are not even cleaning
Atmosphere: 1
Food: 3
Service: 1
Kaitlin Mochi
I came here twice this month to use a gift card. Both times at 11am during my lunch break (they open at 10:45am). 1st time they didn't have rice ready so I waited 20 minutes. 2nd time they said they were only taking online orders. They seem to have a hard time being prepped on time for opening. Not going back. Pancheros is across the street
Atmosphere: 1
Food: 4
Service: 1
Harlan Johnson
Got this because pancheros was closed . lol this chipotle tastes like they got their food from a dumpster .
Atmosphere: 1
Food: 1
Service: 1
Patrick Woehrle
Dirty disgusting establishment that can never get any orders correct while having the nastiest people serve you the lowest grade disgusting excuse for food you can find. STAY AWAY
Atmosphere: 1
Food: 1
Service: 1
Zennache Williams
Black people don’t shop here. The white people here will threaten you and then after you defend yourself, they call the cops horrible service. They tried to overcharge me when question why A sales person who had nothing to do with the order called me a broke bitch then when I asked her who she was talking to, she decided to call the police Funny how when people talk junk they’re not ready for the real action. #FuckChipotleRude ass employees, who have no respect.? Beware of the whites with missing teeth never had a problem until now. I know she won’t talk like that in the streets, but because she Working behind the counter, she does sad I wanna know what’s chipotle’s gonna do about their white employees calling the cops on Black people who question their orders. Shame on you chipotle’s your food ain’t that good I promise you none of my folks will be shopping there Ever again I’m gonna make this my thing I bet you they close that location service sucks anyway
Margarita Ayala
Showed up to this location 20 minutes before it closed and the team had already packed up the food and we were told that they technically should have locked the doors by then. I think you should consider changing your close time to 10:30pm if you’re going to stop serving customers 20 minutes beforehand.
Daniel Mingay
Ridiculously inconsistent. Food either tastes great, or bland. Portions are either filled to the brim, or barely a snack. I was asked to get my own fork for my online order - for some reason the employee grabbed it from my hand, by the prongs with his bare hand, and proceeded to place it into my bag 🤢
Atmosphere: 1
Food: 2
Service: 1
Chutan Gonzalez Sheyla
I love Chipotle but this place in shelton them 2 guys one with glasses and the other one that was in cashier are not people who love what they do, today Sunday 19 of October gave me bad really bad customer service, I don't recomend this place.!!!
Food: 1
Joe J.
This Chipotle is an absolute disgrace. The restaurant is filthy in the kitchen and in the dining area. Food and stains is literally splattered all over the kitchen. I ordered a chicken 🐔 bowl and the chicken was burnt. The grill is completely black and filthy and hasn't been cleaned since the store opened. Missing several items as well. The wait time is extremely long. The staff looks disinterested, lethargic, and some of them are rude. Will not attend this location anymore. Too many bad experience!!
Atmosphere: 1
Food: 1
Service: 1
Jamie Mahoney
I took my family there for a late lunch. 3 adults and a toddler. We ordered 2 bowls, a burrito and a kids quesadilla. The girl didn’t know how to make the kids quesadilla, even though it’s on the menu. From walking in the door to getting our food was about a half hour. Rice was hard as a rock, meat was lukewarm at best! Everything is filthy! Trash and food all over the floor. Even the few tables we tried to sit at were sticky. This place is disgusting and we won’t be returning.
Service is slow and place is always dirty. Unclean tables and floors all the time.
Atmosphere: 1
Food: 3
Service: 1
Rich Camarro
I recently went there and the service the atmosphere was completely garbage. Ask for extra beef and the lady looked at me like I was speaking and alien language and then she proceeded to charge me $5 for a quarter of extra steak. There was no lettuce and no corn available this is an absolute disgrace of a restaurant they should not even be open. On top of that this was $37!!!! Absolute garbage
Atmosphere: 1
Food: 1
Service: 1
Joseph Guardiano
Not the best
Atmosphere: 5
Food: 5
Service: 3
Tate Somerville
Rice uncooked, slow service.
Atmosphere: 2
Food: 1
Service: 2
Michael Vallarelli
I walk in to place my order. The first gentleman asks what I’d like, and I tell him, “Burrito.” Beside him, a kid with swagger and high energy fires off rapid-fire questions—beans? meat? cheese or no cheese?—so quickly I lose track.
He starts wrapping the burrito, but the tortilla tears. I figure he’ll just rewrap it, but nope: the whole crew silently decides to wrap another tortilla around the first. I can already tell it’s not going to hold and say so. A woman next to him insists, “Yeah it is.” In my head I’m thinking, “No way.”
The polite cashier, clearly aware, asks if I’d like a tray “just in case.” I pay and leave, curious to see how this double-wrapped creation holds up.
Spoiler: it doesn’t. I have undress it to eat, thing unravels into a mess. Annoyed, I can’t help thinking: the customer is always right—even when it’s unspoken. See photo. DO BETTER
No proper response
No spoons and napkins
The Tables are not even cleaning
Atmosphere: 1
Food: 3
Service: 1
I came here twice this month to use a gift card. Both times at 11am during my lunch break (they open at 10:45am). 1st time they didn't have rice ready so I waited 20 minutes. 2nd time they said they were only taking online orders. They seem to have a hard time being prepped on time for opening. Not going back. Pancheros is across the street
Atmosphere: 1
Food: 4
Service: 1
Got this because pancheros was closed . lol this chipotle tastes like they got their food from a dumpster .
Atmosphere: 1
Food: 1
Service: 1
Dirty disgusting establishment that can never get any orders correct while having the nastiest people serve you the lowest grade disgusting excuse for food you can find. STAY AWAY
Atmosphere: 1
Food: 1
Service: 1
Black people don’t shop here. The white people here will threaten you and then after you defend yourself, they call the cops horrible service. They tried to overcharge me when question why A sales person who had nothing to do with the order called me a broke bitch then when I asked her who she was talking to, she decided to call the police Funny how when people talk junk they’re not ready for the real action. #FuckChipotleRude ass employees, who have no respect.? Beware of the whites with missing teeth never had a problem until now. I know she won’t talk like that in the streets, but because she Working behind the counter, she does sad I wanna know what’s chipotle’s gonna do about their white employees calling the cops on Black people who question their orders. Shame on you chipotle’s your food ain’t that good I promise you none of my folks will be shopping there Ever again I’m gonna make this my thing I bet you they close that location service sucks anyway
Showed up to this location 20 minutes before it closed and the team had already packed up the food and we were told that they technically should have locked the doors by then. I think you should consider changing your close time to 10:30pm if you’re going to stop serving customers 20 minutes beforehand.
Ridiculously inconsistent. Food either tastes great, or bland. Portions are either filled to the brim, or barely a snack. I was asked to get my own fork for my online order - for some reason the employee grabbed it from my hand, by the prongs with his bare hand, and proceeded to place it into my bag 🤢
Atmosphere: 1
Food: 2
Service: 1
I love Chipotle but this place in shelton them 2 guys one with glasses and the other one that was in cashier are not people who love what they do, today Sunday 19 of October gave me bad really bad customer service, I don't recomend this place.!!!
Food: 1
This Chipotle is an absolute disgrace. The restaurant is filthy in the kitchen and in the dining area. Food and stains is literally splattered all over the kitchen. I ordered a chicken 🐔 bowl and the chicken was burnt. The grill is completely black and filthy and hasn't been cleaned since the store opened. Missing several items as well. The wait time is extremely long. The staff looks disinterested, lethargic, and some of them are rude. Will not attend this location anymore. Too many bad experience!!
Atmosphere: 1
Food: 1
Service: 1
I took my family there for a late lunch. 3 adults and a toddler. We ordered 2 bowls, a burrito and a kids quesadilla. The girl didn’t know how to make the kids quesadilla, even though it’s on the menu. From walking in the door to getting our food was about a half hour. Rice was hard as a rock, meat was lukewarm at best! Everything is filthy! Trash and food all over the floor. Even the few tables we tried to sit at were sticky. This place is disgusting and we won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service is slow and place is always dirty. Unclean tables and floors all the time.
Atmosphere: 1
Food: 3
Service: 1
I recently went there and the service the atmosphere was completely garbage. Ask for extra beef and the lady looked at me like I was speaking and alien language and then she proceeded to charge me $5 for a quarter of extra steak. There was no lettuce and no corn available this is an absolute disgrace of a restaurant they should not even be open. On top of that this was $37!!!! Absolute garbage
Atmosphere: 1
Food: 1
Service: 1
Not the best
Atmosphere: 5
Food: 5
Service: 3
Rice uncooked, slow service.
Atmosphere: 2
Food: 1
Service: 2
I walk in to place my order. The first gentleman asks what I’d like, and I tell him, “Burrito.” Beside him, a kid with swagger and high energy fires off rapid-fire questions—beans? meat? cheese or no cheese?—so quickly I lose track.
He starts wrapping the burrito, but the tortilla tears. I figure he’ll just rewrap it, but nope: the whole crew silently decides to wrap another tortilla around the first. I can already tell it’s not going to hold and say so. A woman next to him insists, “Yeah it is.” In my head I’m thinking, “No way.”
The polite cashier, clearly aware, asks if I’d like a tray “just in case.” I pay and leave, curious to see how this double-wrapped creation holds up.
Spoiler: it doesn’t. I have undress it to eat, thing unravels into a mess. Annoyed, I can’t help thinking: the customer is always right—even when it’s unspoken. See photo. DO BETTER
Loading...