Been here twice @ 530pm and it's locked up. All indications online show they closed at 7pm. Fyi, the gas station next door has good coffee and it's cheaper.
Service: 1
Mimi Cha
The coffee is terrible. I’m an avid Dunkin’ customer and the taste of their coffee is not consistent with other Dunkin’ I’ve been to. I went to the Danbury one today and that one was good. The other Southbury Dunkin’ coffee is terrible as well. Not sure why, maybe they mix their beans (with lower quality)?
Food: 1
gisele lesmerises
Horrible service. Stood in front of register but employee failed to tell me and serviced the person in the other line. Had a sparky attitude to the woman next to me. Then had enough time talking to another employee about her. She was really upset and asked for the manager. Bad attitude . Won't go back
L. DeMarco
Nasty, nasty bathrooms. No way would I ingest their food. Yucky 🤢
Atmosphere: 1
Nando
Typical Dunkin' Donuts . Always solid.
Atmosphere: 3
Food: 4
Service: 4
Jon Zimnick
Same old place .
Atmosphere: 4
Food: 4
Service: 4
PRIYA PATEL
Good and quick service.
Atmosphere: 5
Food: 5
Service: 5
Nate Hudson
not sure why i keep coming to this dunkin. they are understaffed and have no sense of urgency. do not bother mobile ordering to this location bc they will take 20 minutes to make it
Atmosphere: 2
Food: 2
Service: 1
Joseph Sadlon
Good chairs. Five stars.
Loretta London
Ordered 2 medium coffees and a donut at 4PM. Out of donuts so Ok just coffee. Took the coffees and got on 84. Coffee tasted Lao bad and was cold. $6.00 wasted.
This is by far the worst Dunkin in Southbury. Sadly, I’ve been to this Dunkin over 1,000 times in 5 years. Over the past year or so, the quality and service has plummeted.
Every order is inconsistent whether it be food or coffee. You never know what you’re going to get here. If you do delivery they never put a straw in the bag, forget donuts and food or completely ignore what you put down for food. The same goes for in the store.
If you’re going after 2pm it’s almost guaranteed your drink won’t be good and they’ll only have a very limited selection of donuts and food until they close.
The employees are just laughing, having a good time while the store is in shambles. I know what it’s like to work fast food and retail for minimum wage at a young age. It’s good to have fun and joke around to pass the time but it comes to a point where the other stuff has to get done too and you can have fun and joke around while actually doing your job.
Staff turnover is high and ever since the core staff that had been there a while left it’s never been the same.
One day if we can ever resurrect the dead and we resurrected William Rosenberg the founder of Dunkin Donuts and took him to this location he would have a heart attack and immediately have to go back down in the grave. So just freshen up the coffee and the dirt around the grave won’t even have time to settle before you have to dig it back up again.
Atmosphere: 3
Food: 1
Service: 1
Brian Van Dyke
The server with the mask on Saturday morning 7 o'clock has a mouth on her
Hailey Blanco
they’re nice but they just fool around in back not doing orders till i get there. not cool. just wanna pick up and leave.
Atmosphere: 1
Service: 1
Ed Hermann
Reliable average Joe for the average joe! Food beyond donuts is pretty good
Atmosphere: 3
Food: 3
Service: 4
Cole Tutko
Just terrible service. Ordered dunkin 10 minutes before I get here and it’s still not ready and there is not a single customer in Dunkin. My order is the only one on there screen in the back. Workers are chatting with each other instead of making my sandwich
Been here twice @ 530pm and it's locked up. All indications online show they closed at 7pm. Fyi, the gas station next door has good coffee and it's cheaper.
Service: 1
The coffee is terrible. I’m an avid Dunkin’ customer and the taste of their coffee is not consistent with other Dunkin’ I’ve been to. I went to the Danbury one today and that one was good. The other Southbury Dunkin’ coffee is terrible as well. Not sure why, maybe they mix their beans (with lower quality)?
Food: 1
Horrible service. Stood in front of register but employee failed to tell me and serviced the person in the other line.
Had a sparky attitude to the woman next to me. Then had enough time talking to another employee about her. She was really upset and asked for the manager. Bad attitude . Won't go back
Nasty, nasty bathrooms. No way would I ingest their food. Yucky 🤢
Atmosphere: 1
Typical Dunkin' Donuts . Always solid.
Atmosphere: 3
Food: 4
Service: 4
Same old place .
Atmosphere: 4
Food: 4
Service: 4
Good and quick service.
Atmosphere: 5
Food: 5
Service: 5
not sure why i keep coming to this dunkin. they are understaffed and have no sense of urgency. do not bother mobile ordering to this location bc they will take 20 minutes to make it
Atmosphere: 2
Food: 2
Service: 1
Good chairs. Five stars.
Ordered 2 medium coffees and a donut at 4PM. Out of donuts so Ok just coffee. Took the coffees and got on 84. Coffee tasted Lao bad and was cold. $6.00 wasted.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is by far the worst Dunkin in Southbury. Sadly, I’ve been to this Dunkin over 1,000 times in 5 years. Over the past year or so, the quality and service has plummeted.
Every order is inconsistent whether it be food or coffee. You never know what you’re going to get here. If you do delivery they never put a straw in the bag, forget donuts and food or completely ignore what you put down for food. The same goes for in the store.
If you’re going after 2pm it’s almost guaranteed your drink won’t be good and they’ll only have a very limited selection of donuts and food until they close.
The employees are just laughing, having a good time while the store is in shambles. I know what it’s like to work fast food and retail for minimum wage at a young age. It’s good to have fun and joke around to pass the time but it comes to a point where the other stuff has to get done too and you can have fun and joke around while actually doing your job.
Staff turnover is high and ever since the core staff that had been there a while left it’s never been the same.
One day if we can ever resurrect the dead and we resurrected William Rosenberg the founder of Dunkin Donuts and took him to this location he would have a heart attack and immediately have to go back down in the grave. So just freshen up the coffee and the dirt around the grave won’t even have time to settle before you have to dig it back up again.
Atmosphere: 3
Food: 1
Service: 1
The server with the mask on Saturday morning 7 o'clock has a mouth on her
they’re nice but they just fool around in back not doing orders till i get there. not cool. just wanna pick up and leave.
Atmosphere: 1
Service: 1
Reliable average Joe for the average joe! Food beyond donuts is pretty good
Atmosphere: 3
Food: 3
Service: 4
Just terrible service. Ordered dunkin 10 minutes before I get here and it’s still not ready and there is not a single customer in Dunkin. My order is the only one on there screen in the back. Workers are chatting with each other instead of making my sandwich
Service: 1
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