I’m sorry, but small doesn’t even begin to describe the size of this location—it’s a literal HALLWAY in comparison to other Starbucks’. Between the chairs and the counter, there was hardly any place to move around, especially on a busy Sunday.
In terms of positives, the baristas were friendly, my drink was made well, and I really liked the screen by the bar showing orders received, drinks in progress, etc.
While I was visiting from out of town, next time I’m in Soutbury, I’m not going out of my way to visit this location. Not unless I’m placing a quick mobile order.
Atmosphere: 2
Food: 5
Service: 5
Zoey Smith
absolutely disgusted website clearly states closes at 10 , app also said online ordering available until 10 on black friday. the door was locked right before 9 and 2 staff members were very rude. I saw drinks being made as well. It dosent matter if google hours are are wrong it says updated this week and black friday closes at 10 this is a terrible error and needs to be addressed and fixed get nicer staff as well !
Atmosphere: 1
Food: 1
Service: 1
Tanya Maguire
This is my favorite Starbucks location of all time! The employees at this location go out of their way to greet you and make you feel welcome. Whether it's writing a message on your cup or remembering your face and recognizing you warmly by name, you feel like you are stepping into a small, local shop! You can tell the staff care about their work and they go the extra mile to get things right. The store is always clean and running efficiently, even during busy times of day.
Atmosphere: 5
Food: 5
Service: 5
Larry Diaz
Fast and Great service
Atmosphere: 5
Food: 5
Service: 5
Parent
Use to go here all the time. Changed a lot. Now I got to AM Coffee in town.
Food: 1
abs design studios
This starbucks location is definitely my favorite, clear and neat, and the staff are kind and do their very best to make sure everyone leaves happy.
Atmosphere: 5
Food: 5
Service: 5
Kendra Drelichowski
I go to Starbucks in southbury every morning and the staff there is absolutely phenomenal and extremely accommodating. The one thing that needs to change is the straw situation. This is a very busy location and there is no reason for the staff to be handing out straws and taking them a way from making all our delicious drinks. They have them located behind the counter and not accessible to the customers. Who ever came up with this idea should 100% rethink there decision.
Atmosphere: 3
Food: 5
Service: 5
Carol L B Ferrer
Pleasant
Audrey Cook
Starbucks was extremely clean. Nice and neat. Good atmosphere. The staff were very nice. The service was good for them being extremely busy. My food was good, my daughter's drink and her cake pop were good as well. No complaints!! I would definitely recommend this Starbucks location!! I'd give it a 9/10... A 9 out of 10!! Thank you to the staff for being so nice and kind!! 😊
Atmosphere: 5
Food: 5
Service: 4
Lawrence Berger
Friendly staff. Clean store. Prompt and accurate service.
20 minute wait for a cup of coffee is absolutely insane
Service: 1
Ed Hermann
Waited 5 mins at counter with no service no feedback left without purchase - about 6 people were behind the empty counter.
Atmosphere: 2
Food: 1
Service: 1
madie adams
super slow and they aren’t very polite at all, and they need more space for their employees than customers
Atmosphere: 3
Food: 4
Service: 1
Alex Diehl
Shut down for months for renovation but couldn't shut down for a couple of days during the dog days of summer to fix the AC. Not fair to the employees or the customer. Edit: Wonderful response from (Owner) I will not be a customer anymore and I will not contact starbucks.
Jennie Marr
Not sure where they find the staff. They are slow and need more training in customer service. They are also closed and no sign to let ppl know what’s happening there. Are they under renovation??
I’m sorry, but small doesn’t even begin to describe the size of this location—it’s a literal HALLWAY in comparison to other Starbucks’. Between the chairs and the counter, there was hardly any place to move around, especially on a busy Sunday.
In terms of positives, the baristas were friendly, my drink was made well, and I really liked the screen by the bar showing orders received, drinks in progress, etc.
While I was visiting from out of town, next time I’m in Soutbury, I’m not going out of my way to visit this location. Not unless I’m placing a quick mobile order.
Atmosphere: 2
Food: 5
Service: 5
absolutely disgusted website clearly states closes at 10 , app also said online ordering available until 10 on black friday. the door was locked right before 9 and 2 staff members were very rude. I saw drinks being made as well. It dosent matter if google hours are are wrong it says updated this week and black friday closes at 10 this is a terrible error and needs to be addressed and fixed get nicer staff as well !
Atmosphere: 1
Food: 1
Service: 1
This is my favorite Starbucks location of all time! The employees at this location go out of their way to greet you and make you feel welcome. Whether it's writing a message on your cup or remembering your face and recognizing you warmly by name, you feel like you are stepping into a small, local shop! You can tell the staff care about their work and they go the extra mile to get things right. The store is always clean and running efficiently, even during busy times of day.
Atmosphere: 5
Food: 5
Service: 5
Fast and Great service
Atmosphere: 5
Food: 5
Service: 5
Use to go here all the time. Changed a lot. Now I got to AM Coffee in town.
Food: 1
This starbucks location is definitely my favorite, clear and neat, and the staff are kind and do their very best to make sure everyone leaves happy.
Atmosphere: 5
Food: 5
Service: 5
I go to Starbucks in southbury every morning and the staff there is absolutely phenomenal and extremely accommodating. The one thing that needs to change is the straw situation. This is a very busy location and there is no reason for the staff to be handing out straws and taking them a way from making all our delicious drinks. They have them located behind the counter and not accessible to the customers. Who ever came up with this idea should 100% rethink there decision.
Atmosphere: 3
Food: 5
Service: 5
Pleasant
Starbucks was extremely clean. Nice and neat. Good atmosphere. The staff were very nice. The service was good for them being extremely busy. My food was good, my daughter's drink and her cake pop were good as well.
No complaints!! I would definitely recommend this Starbucks location!! I'd give it a 9/10... A 9 out of 10!!
Thank you to the staff for being so nice and kind!! 😊
Atmosphere: 5
Food: 5
Service: 4
Friendly staff. Clean store. Prompt and accurate service.
Restaurantji Recommends
20 minute wait for a cup of coffee is absolutely insane
Service: 1
Waited 5 mins at counter with no service no feedback left without purchase - about 6 people were behind the empty counter.
Atmosphere: 2
Food: 1
Service: 1
super slow and they aren’t very polite at all, and they need more space for their employees than customers
Atmosphere: 3
Food: 4
Service: 1
Shut down for months for renovation but couldn't shut down for a couple of days during the dog days of summer to fix the AC. Not fair to the employees or the customer. Edit: Wonderful response from (Owner) I will not be a customer anymore and I will not contact starbucks.
Not sure where they find the staff. They are slow and need more training in customer service. They are also closed and no sign to let ppl know what’s happening there. Are they under renovation??
Atmosphere: 3
Food: 3
Service: 2
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