Craft Kitchen Southington-Plantsville

First time eating here. My son chose here to try for his birthday meal. We are a large family with a dozen people. We made a reservation & the waitress & food was amazing! Definitely will be eating here again.

Atmosphere: 5

Food: 5

Service: 5

Let me preface by saying that we have dined both in-house and via takeout countless times over the years and have truly never had a bad experience until last evening (Sunday). We never made a scene or questioned because we just don’t- but after much thought decided that I needed to leave a review.Last evening we were out for dinner with family and friends (total of 6 people). Our food took some extra time to be served. It was not terribly busy despite done people dining. Nothing that experienced kitchen staff can’t handle. Two in our party ordered the signature CK burger (it does not come with cheese, unless you ask for it and it’s an up charge) with no cheese served on the pretzel bun. One of the burgers had cheese on it (not okay for someone with a dairy issue) on a pretzel bun and the other was a regular burger on a sesame bun - like the kind you get at the grocery store. Ok we sent the burger back and asked for no cheese (which the waitress did confirm that she advised the kitchen staff). The order returned but now on the sesame bun. When asked about the pretzel bun , the waitress said that the burger with cheese that was returned was on the last pretzel bun. Ok. Now to the other 4 orders. They were the BBQ one meat plates- 1 half chicken, 2 pulled pork and 1 brisket burnt ends that were an extra $10. When the plates arrived they were all missing the always included cornbread as the waitress said they ran out. How do you run out ? How do you run a kitchen without providing guests with what is expected and pass off substandard substitutions that one can purchase at the grocery store? All of the food on the plates were cold. Instead of the cornbread the chicken and pulled pork plates had a slice of sandwich bread cut into triangle halves. Nothing for the burnt ends plate. The waitress apologized and it seemed like she was frustrated knowing the very subpar food that was presented to us to eat. Mind you, there were other patrons coming and going for dinner. We ate what we could of our food and left feeling extremely underwhelmed and unimpressed by the food and quality and the fact that one would be served such a poor quality piecemeal dinner. We felt a badly for the server and they seemed to be very frustrated with the kitchen. While we did not ask- our bill was not discounted for the lack of sides and bread offerings with out orders. Such a disappointment in a restaurant that we have loved going to over the years.

Atmosphere: 4

Food: 1

Service: 4

A regular spot of ours never disappoints!!

Atmosphere: 5

Food: 5

Service: 5

Alex was a great server. We tried the pizza, corn bread and the brownie sundae. Everything was great. Love the atmosphere. It's not loud, you can really enjoy your meal and conversation. Definitely will be back!

Atmosphere: 5

Food: 5

Service: 5

Great food here!!! First timer and our server at the bar was great! Along with my choice of smoked meats (brisket and pork belly burnt ends), she came over with two bbq sauces to try out with. The tasso sauce was the right kick needed for the meat!

The appetizer of the meatballs with burrata was delicious!! Good size meatball as well. Lots of local beers on tap (always a plus)

No complaints here!! Leaving with full bellies and a bit of leftovers for lunch at work tomorrow! Will be back again

Atmosphere: 5

Food: 4

Service: 4

I am in town for a wedding. I'm not a local. Came to this restaurant....got seated by the fireplace which was not burning. It was dark (had to use the flashlight on my phone to read the menu). It was drafty probably from the fireplace flue which felt like it was open. I was freezing cold. The waitress was doing the best she could given that she was one of the only wait staff there. With that being said, she never asked me if I wanted a refill on my drink nor did she refill my water, both of which were empty half way through the meal. (this is the single metric I use when deciding on tips usually but I gave my standard 20% anyway because I felt sorry for her). My wife and I both ordered very simple meals. My food came out luke warm, not hot and it took a long time to come out which means it was ready and under the heat lamp for a while before it was brought to the table. When we ordered dessert, my wife and I both ordered something. Hers came, mine didn't. 10 minutes later mine came out. To be fair, they did not charge me for it. I wont be going back because, I doubt I'll have another reason to eat there after this wedding is over. But, if I did live near here I would not return.

Atmosphere: 1

Food: 4

Service: 3

Good spot for a burger or any other meat you might want. Great beer selection with most local. My only complaint was that there was only 1 item on the menu (aside from a salad) for a vegan.

Atmosphere: 4

Food: 5

Service: 5

Music is so loud and obnoxious. Can't have a conversation. Your ruin your entire beautiful atmosphere

Atmosphere: 3

Food: 4

Service: 5

Big, open, rustic and welcoming restaurant. We came in on a Sunday evening and had a delightful waitress. Three adults brought two children seated at a spacious booth. Menu has plenty of variety to include a few vegetarian options. Specials menu has multiple options as well.

The restaurant is welcoming and quiet which is nice, feels cozy and you can talk and listen easily. The restaurant is quite dark though, so if they turned up the light brightness a bit it would be perfect.

Menu items were delivered and mostly as described on the menu. A few notes: the feta butternut salad was delicious but the “spice” was missing. The chunks of butternut could have been warmed a bit, served cold it just didn’t feel like a good mix.

The basic burger was a great portion, but the bun was a bit dry so it didn’t really hold up very well. The burger meat tasted good but could have used just a bit more spice/flavor.

The peanut butter cake slice was amazing (my friends surprised me by telling the restaurant about my recent birthday ) .

Over all, prices and portions are good. Turn up the lights a little and warm up the butternut squash and it will elevate.

I look forward to returning to try the pizza!

Atmosphere: 4

Food: 4

Service: 5

The food is absolutely amazing. Great variety of food, beer, wine and spirits.

Atmosphere: 5

Food: 5

Service: 5

We ordered the Thanksgiving dinner package for 8-12 people and could not have been more pleased with the meal! Everything was amazing, very reasonable price, and the pickup process was pretty quick and well organized. I’m hoping they are doing something similar for Christmas. Thank you, Craft Kitchen!

Food: 5

Service: 5

One word for Thanksgiving dinner package serving 8 to 12. FABULOUS. .THANK YOU Craft Kitchen for making the meal stress free.

Atmosphere: 5

Food: 5

Service: 5

It was a busy night. Very loud. We were in side room. Waitress forgot about us. Didn't even get refill or second drink. I got the wagyu burger which was overcooked, tough, with no taste. Definitely not wagyu. Supposed to be on a pretzel roll and wasn't. Definitely disappointed. The other dish was pasta with meatballs. Meatballs and pasta were good. Sauce was okay, but cold and nothing special. Have been before and the food has been good, but not last night.

Atmosphere: 2

Food: 3

Service: 1

Food was cold then we got someone’s bill to pay. Really disappointed with this place

Atmosphere: 3

Food: 2

Service: 2

These guys are great! We just beat a very long line this am due to the apple harvest fest, even though it was exceptionally busy, everyone was on their A game. Love it!

Atmosphere: 5

Food: 5

Service: 5