Dunkin'
262 Meriden-Waterbury Turnpike, Southington
(860) 620-9289
Recent Reviews
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Every time I try to place an order using rewards points the order is rejected, or unfulfilled. I will never spend a dime here again
We waited behind the car in front of us at the window for nearly 15 minutes - not acceptable- if the order for the car before us wasn’t ready they should have had them pull into a spot in the parking lot and brought out their order when it was ready, not hold up everyone else. Our hot latte was not hot since it was sitting there already made while we waited.
Atmosphere: 3
Food: 3
Service: 1
Won’t be EVER coming back to this Dunkin EVER again! Got home order was wrong had to drive back to get correct order…waited at speaker for a long time I finally ssid HELLOOOO..the girl yells back “I’ll be with you in a minute…don’t you see we’re busy!” Mind you there wasn’t anyone in front of me but there was a huge line behind me waiting to order. RUDE & shouldn’t be working with the public. Girl should grow up & go work elsewhere & not be in contact with customers.
Was very good
Atmosphere: 5
Food: 5
Service: 5
I come here almost every weekend and I'm honestly going to just start going to go the like 2 miles out of my way to the other dunkin nearby..I only go to this one bc its on my way to work. I bring munchkins or donuts for my coworkers every weekend. The first time inpicked these up on my eay to work they were fresh anf soft. Now, these munchkins been stale and hard as a rock EVERY weekend I've gone there since.. so are the donuts. Rock hard. Stale. Disgusting and disappointing. I don't understand how they can just sell extremely stale baked goods and not care or do anything about it. I'm not sure what it's like during the week.. but during the weekend I have yet to ever have a soft donut or munchkin. Totally wasting my money the past few weeks thinking "maybe this time they'll be fresh!"..nope. not to mention, they never have any selection of donuts/munchkins. They're always sold out which is.. miraculous, considering how stale their shit is.
I feel cheated and dumb for wasting my money every week.
Also, their customer service is god awful. There's maybe one or two employees that are actually nice. Everyone else I've had the displeasure of experiencing needs to brighten the duck up or just quit at this point. The older ladies and the one heavier woman with blondeish hair are all nasty,unwelcoming employees. This dunkin is NOT worth your time,energy and ESPECIALLY not your money!!!
Showed up at 7:50 at the drive thru and the speaker said they were closed. So I decided to go inside because maybe they close the drive thru early? Nope. Fully locked and closed.
Service: 1
You need to give yourself 15-20 minutes if you are going to use the drive-thru; I’m dead serious. The service is so unbelievably slow. Never fails to disappoint. So unfriendly and unapologetically slow. Hoping someone from management sees this, to make a change.
Food: 4
Service: 1
Recommended dishes: Dunkin' Energy
Fast and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Came to the drive through at 7:45 PM. Sat there until 7:50 before any of the workers said anything to me through the speaker. Finally she said “Hi we are closed.” … The closing time listed on Google is 8:00 PM. Not 7:45.
She was clearly avoiding acknowledging me for 5 minutes in hopes that I would leave, considering there wasn’t a single other car ahead of me in the drive through line.
Atmosphere: 1
Food: 1
Service: 1
Absolutely some of the worst service I have ever seen..been going for 1 year cause I just moved and it's on my way to work
Drive through takes forever even though there isn't a soul in line ever. They just talk and don't care.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
They don't make all donuts they use too. Donuts got so small
Atmosphere: 4
Food: 4
Service: 4
Inside isNEVER open
Won’t service food in the evening.
The store closes at 8:00pm. I went through drive thru at 7:20pm. They told me they’re done serving food for the day.
Service: 1
Ordered blueberry ice coffee and they put blue raspberry coolatta flavoring in my coffee
Easy with the drive through
Atmosphere: 5
Food: 5
Service: 5
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