Story time. Picture this: I don't bring lunch to work, because we're doing a team lunch that day. I am actually the one who chooses Panera, despite wrong orders and forgotten items in past visits, because I was really craving a delicious turkey bravo bacon sammich that only Panera can provide to whittle and satiate my appetite.
Here's the fun part. I bundle up to brave the cold, temperature in the teens, and my raynaud's syndrome flaring up. Can't feel my hands, but I take the trip to Panera for that turkey sammich I've been dreaming about for weeks.
Finally get there. Pick-up the order. Pour the green tea (boss' drink) myself, because that is apparently my job, not Panera's. Spill a little green tea on myself as I contemplate how to carry a bag full of food (not mine though, because that's not in the bag) and two drinks while opening the door to get outside.
There were a bunch of food orders, so couldn't check in the bag for everything until I ventured back to the office in the brutal cold. Were my windows down on the drive back to make make my cold, lifeless fingers hurt more, so the experience of eating the sammich in a warm, pleasant environment with my coworkers would be even more delightful? Maybe. Does that matter? No.
You know what does matter? Getting back into the building, running up four flights of stairs out of pure ecstasy in anticipation of finally getting this sammich inside me. Get back to the desk after tripping up the stairs several times. I might be bleeding at this point, but it's so worth it for that lovely turkey bacon bravo sammich.
Here's the climax: open the bag. Sort things out. Oh, this one must be mine. Nope. Maybe this one? Nope. But there it is! The sammich? No, my apple, which looks like it was thrown off the wall or possibly stomped on a few times for fun...lots of dents. So, here I am...sammichless.
What can I do? Can I brave the cold once more and go back? Yes! But not to Panera. Those f****** won't help me. I have to survive on my own. Who will help me in this dire time of need? Light bulb. NARDELLI'S!
Sitting across the street from the lowly Panera building is the most dependable sammich-making chain in all of America. The only place that can save me from such misery: good old dependable Nardelli's, where I received 10/10 customer service and the greatest buffalo chicken wrap I've ever tasted. First time I ordered that from them, but it won't be the last.
What was the last time for me, however, was ordering from Panera. That will never happen again. That realization was a sad moment for me. I almost shed a tear. But, if it wasn't for such s*** service and always forgetting or messing up orders, it wouldn't have come to this.
Bye forever, Panera. I've committed my life to the hot buff chick across the street ;) ...Nardelli's stole my heart the day Panera failed me for the last time.
Atmosphere: 1
Food: 1
Service: 1
Michael Petrocelli
Excellent service and very good healthy food.
Chelsea
I don’t typically write reviews but I was pretty disappointed with the service at Panera in Southington. I used the self serve tablet to order which was fine. Sat and waited for my order with my friend. All I ordered was French onion soup and paid extra for a different side (fruit cup). For one, the employees looked super stressed and one even voiced to another worker that she was. One young man was working with the food and had long hair and not tied up etc. they informed me they were out of fruit cups and said they have “everything else”. I told them I paid extra for fruit cup instead of the free side of bread apple or chips. They then had somebody go in the back and make a fruit cup quickly. I didn’t want to complain because I saw they were busy but then again, that’s not excuse. I went back up asking them if the soup came with croutons and they said yes I’m sorry, and handed me a pack of 5 croutons that they pre made. Soup didn’t look appealing like the picture on the menu which had shown a good portion of cheese and croutons and soup itself. It wasn’t hot either. The fruit cup was missing grapes which was the least of my worries. To top it off, it was freezing in there! I was just looking forward to a nice small meal out. I hope they can do better!
Atmosphere: 1
Food: 1
Service: 1
Karen Roy
Last few times I’ve ordered not very happy. Today One item missing in my order. And when did they stop adding a pickle with the sandwich’s?
C. L
Maddie ( sorry if spelled wrong) was super helpful when I placed my order at the wrong location. She was polite, nice and got me a fast refund!
Service: 5
jasmilan singh
I ain’t uncle ruckus but you know what they say when people suck at their job. Service is EXTREMELY SLOW and they got my order wrong
Atmosphere: 1
Food: 1
Service: 1
Lawrence Boccuzzio
Food was delicious but a little pricey for what I ordered. I still recommend...👍
Atmosphere: 5
Food: 5
Service: 5
Owen Tokarzewski
These forgot my bacon, gave us the wrong drink size, and barely complied to trying to fix it.
Atmosphere: 2
Food: 2
Service: 1
Robert M
Served French Dipper sandwich with no meat.
Atmosphere: 1
Food: 1
Service: 1
Regina Joan
Slow service. Like embarrassingly slow. Sat at the mic for no like 8 minutes with no one saying hello… then sat to get to the window for another 20…. One of their worst locations.
Rip off...$23 for food that looks, and tasted like it was prepared by a 5yr old child, The coffee was luke warm at best, and tasted like they never clean the machine...was told by employee, that someone forgot about it...Dont waste your time or money at this dump...
Atmosphere: 1
Food: 1
Service: 1
Patrick McFarland
Good food and good coffee and cookes and soups
Atmosphere: 5
Food: 5
Service: 5
Nancy Robinson
Went there today for soup and a sandwich. Sandy was very helpful and courteous. Thank you. Food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Izabella Dudley
So like, they’re called Panera bread, whyyyyyyyhhh don’t they have my bread ????????????
Atmosphere: 1
Food: 1
Service: 1
Bailey
Order was wrong, couldn’t eat my salad because it had chicken on it when I said no chicken. They forgot my bakery item and I had to sit in the drive through until someone came back. Wrong side was given with order.
Story time. Picture this: I don't bring lunch to work, because we're doing a team lunch that day. I am actually the one who chooses Panera, despite wrong orders and forgotten items in past visits, because I was really craving a delicious turkey bravo bacon sammich that only Panera can provide to whittle and satiate my appetite.
Here's the fun part. I bundle up to brave the cold, temperature in the teens, and my raynaud's syndrome flaring up. Can't feel my hands, but I take the trip to Panera for that turkey sammich I've been dreaming about for weeks.
Finally get there. Pick-up the order. Pour the green tea (boss' drink) myself, because that is apparently my job, not Panera's. Spill a little green tea on myself as I contemplate how to carry a bag full of food (not mine though, because that's not in the bag) and two drinks while opening the door to get outside.
There were a bunch of food orders, so couldn't check in the bag for everything until I ventured back to the office in the brutal cold. Were my windows down on the drive back to make make my cold, lifeless fingers hurt more, so the experience of eating the sammich in a warm, pleasant environment with my coworkers would be even more delightful? Maybe. Does that matter? No.
You know what does matter? Getting back into the building, running up four flights of stairs out of pure ecstasy in anticipation of finally getting this sammich inside me. Get back to the desk after tripping up the stairs several times. I might be bleeding at this point, but it's so worth it for that lovely turkey bacon bravo sammich.
Here's the climax: open the bag. Sort things out. Oh, this one must be mine. Nope. Maybe this one? Nope. But there it is! The sammich? No, my apple, which looks like it was thrown off the wall or possibly stomped on a few times for fun...lots of dents. So, here I am...sammichless.
What can I do? Can I brave the cold once more and go back? Yes! But not to Panera. Those f****** won't help me. I have to survive on my own. Who will help me in this dire time of need? Light bulb. NARDELLI'S!
Sitting across the street from the lowly Panera building is the most dependable sammich-making chain in all of America. The only place that can save me from such misery: good old dependable Nardelli's, where I received 10/10 customer service and the greatest buffalo chicken wrap I've ever tasted. First time I ordered that from them, but it won't be the last.
What was the last time for me, however, was ordering from Panera. That will never happen again. That realization was a sad moment for me. I almost shed a tear. But, if it wasn't for such s*** service and always forgetting or messing up orders, it wouldn't have come to this.
Bye forever, Panera. I've committed my life to the hot buff chick across the street ;) ...Nardelli's stole my heart the day Panera failed me for the last time.
Atmosphere: 1
Food: 1
Service: 1
Excellent service and very good healthy food.
I don’t typically write reviews but I was pretty disappointed with the service at Panera in Southington. I used the self serve tablet to order which was fine. Sat and waited for my order with my friend. All I ordered was French onion soup and paid extra for a different side (fruit cup). For one, the employees looked super stressed and one even voiced to another worker that she was. One young man was working with the food and had long hair and not tied up etc. they informed me they were out of fruit cups and said they have “everything else”. I told them I paid extra for fruit cup instead of the free side of bread apple or chips. They then had somebody go in the back and make a fruit cup quickly. I didn’t want to complain because I saw they were busy but then again, that’s not excuse. I went back up asking them if the soup came with croutons and they said yes I’m sorry, and handed me a pack of 5 croutons that they pre made. Soup didn’t look appealing like the picture on the menu which had shown a good portion of cheese and croutons and soup itself. It wasn’t hot either. The fruit cup was missing grapes which was the least of my worries. To top it off, it was freezing in there! I was just looking forward to a nice small meal out. I hope they can do better!
Atmosphere: 1
Food: 1
Service: 1
Last few times I’ve ordered not very happy. Today One item missing in my order. And when did they stop adding a pickle with the sandwich’s?
Maddie ( sorry if spelled wrong) was super helpful when I placed my order at the wrong location. She was polite, nice and got me a fast refund!
Service: 5
I ain’t uncle ruckus but you know what they say when people suck at their job. Service is EXTREMELY SLOW and they got my order wrong
Atmosphere: 1
Food: 1
Service: 1
Food was delicious but a little pricey for what I ordered. I still recommend...👍
Atmosphere: 5
Food: 5
Service: 5
These forgot my bacon, gave us the wrong drink size, and barely complied to trying to fix it.
Atmosphere: 2
Food: 2
Service: 1
Served French Dipper sandwich with no meat.
Atmosphere: 1
Food: 1
Service: 1
Slow service. Like embarrassingly slow. Sat at the mic for no like 8 minutes with no one saying hello… then sat to get to the window for another 20…. One of their worst locations.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Rip off...$23 for food that looks, and tasted like it was prepared by a 5yr old child, The coffee was luke warm at best, and tasted like they never clean the machine...was told by employee, that someone forgot about it...Dont waste your time or money at this dump...
Atmosphere: 1
Food: 1
Service: 1
Good food and good coffee and cookes and soups
Atmosphere: 5
Food: 5
Service: 5
Went there today for soup and a sandwich. Sandy was very helpful and courteous. Thank you. Food was delicious.
Atmosphere: 5
Food: 5
Service: 5
So like, they’re called Panera bread, whyyyyyyyhhh don’t they have my bread ????????????
Atmosphere: 1
Food: 1
Service: 1
Order was wrong, couldn’t eat my salad because it had chicken on it when I said no chicken. They forgot my bakery item and I had to sit in the drive through until someone came back. Wrong side was given with order.
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