I had Alyson F as a waitress and she was amazing. This was my first time eating out since spending 4 months in the icu. She made sure our table was taken care of and didn’t rush us as we had family from out of state with us.
Wheelchair accessibility: As a wheelchair user this restaurant was very accommodating. I had brought up to one of the hostesses that the grab bar in the women’s handicap stall was loose and they got the manager to fix it. It’s was the quick action to make sure their customers are safe is what will be bringing me back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pulled Pork, Truffle Fries
jasmin fernandez
The Best Buffalo
Atmosphere: 5
Food: 5
Service: 5
Amber Sarno
Cold but otherwise great time!
Atmosphere: 4
Food: 5
Service: 5
Vicki V
Always yummy here - great food and service!
Atmosphere: 5
Food: 5
Service: 5
Kate Lovelee
I had a wonderful time and a delicious meal! I'll definitely be back!
Kid-friendliness: Pleasant atmosphere that is kid friendly
Wheelchair accessibility: Handicap parking and ramps
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Parmesan Fries
Illa Burbank
In our party of 8, everyone seemed to like their meals. Burgers were very good and portion sizes were also good. I'm generally not a huge fan of blue cheese, but their Blue Chips appetizer was great (fresh potato chips with tomatoes, bacon, blue cheese).
Atmosphere: 4
Food: 4
Service: 5
Grace Velez
our first time here and hannah was super nice and attentive! such an amazing server/bartender :) definitely recommend this place and her service if you get the chance!
Atmosphere: 5
Food: 5
Service: 5
Michael D
Excellent food every time! Wonderful service! Love coming here! Excellent for kids!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Lydia Chan
This place was recommended highly by a friend but the experience was disheartening. The service left much to be desired, and we felt very uncomfortable when our orders were mixed up. Despite there being only three tables occupied, the staff seemed more focused on standing around rather than attending to customers and making the orders correct. I wish there were better things to say about this “restaurant.”
Atmosphere: 1
Food: 4
Service: 1
ayon na
Service was terrible, the workers looked confused and acted bothered for simply doing their job. The food was good just overshadowed by the shitty service.
Waiter was friendly and attentive. Food was delivered swiftly.
Atmosphere: 4
Food: 5
Service: 5
T Gugs
Meals are always delicious and service is excellent!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac and Cheese, Burger Salad
Jason L
Very very disappointing.
It was our 1st time at this Plan B location and our 1st time back to any Plan B in quite some time. We had previously frequented the Milford store and always had a great experience, but moved a few years back. The Southington location is now the closest to us and we decided to take the trip there since we were always so happy at Plan B.
Unfortunately, this was not the Plan B we had expected it to be. Not the Plan B that was one of our favorite places when we lived in Orange.
My wife ordered the whiskey smash(always one of our favorites) and either the bartender was taking a woefully bad shortcut or management changed the recipe due to cost. This was always whiskey, muddled lemon and mint, simple syrup and a bit of club soda with shaved ice. This disappointing drink was whiskey with sour mix, a splash of water and a mint leaf garnish. AWFUL.
We aren’t the types to complain unless there is a horrible issue since we both have spent our younger years in the restaurant business. So we didn’t say anything and, if this was the only issue, we wouldn’t be here right now, but the evening continued.
Our food came out. My wife ordered the burger salad with her patty “some pink”. It was well done…. Very well done. She tried, but couldn’t do it. Reluctantly she decided that she needed to send it back because it was just inedible for someone that eats a burger medium rare.
This leads to the next issue. After the expo dropping our food, our server was nowhere to be found. Restaurant 101: After a table’s food is dropped, swing by and see if they need anything and if everything is ok. This didn’t happen. After about 10 minutes(an eternity in this type of situation) my wife had to “flag her down” from across the restaurant. It wasn’t busy either…not even remotely and it’s a Saturday night, so that’s also a bit telling.
We let our server know that the burger was overcooked and she had the kitchen make another one. It came out slightly less over, but still well done again. To add to our adventures, it also had the wrong cheese on it. We decided to cut our losses and just not say anything else. What was the point?
Moving on…. shortly into our entrees, we had empty glasses on our table and no server in sight(not even to check in on the remade burger patty). So yet again, we had to flag our server down across a relatively empty dining room since we were parched.
This was just disappointing since we had always loved the Plan B in Milford. I can most certainly understand something not being great in a single instance of a meal, but there was too much to not weigh in here. I can’t say for certain if this location is just not up to snuff or the brand had gone downhill, but we couldn’t see ourselves ever again coming to this location at a minimum. We’re going to rethink a visit to any after tonight.
Side note: Since we’re here, our tater tots were greasier than greasy. The fryer wasn’t hot enough when they went in and they also weren’t drained well in the basket after they came out. We each literally poured about a half a teaspoon of oil out of the bottom of our bowls they were in.
Lastly, my chicken sandwich was dinky(about the size of a larger slider), not an entree sandwich whatsoever. Plus they forgot to put the chipotle aioli on it.
I hate having to be this harsh, but management/ownership should have the opportunity to potentially right the ship, especially since this seems to be a pattern based upon the reviews I just read.
I’m really sorry to have to do this.
J
Atmosphere: 4
Food: 1
Service: 2
Kaitlyn Hubbell
Incredible customer service!! Food was so yummy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac and Cheese, Build Your Own Burger, Pulled Pork
Tobias Reyes
Plan B. Love this place.Being there first time around. We went between 4pm to 5pm weekday. Did not wait to be seated. Service was great.food?We had the appetizers and drinks from the list. Was well made and was all worth the flavor to taste buds.The appetizers was tasty well made and flavored. The price was right!! Try it all you love it all.
I had Alyson F as a waitress and she was amazing. This was my first time eating out since spending 4 months in the icu. She made sure our table was taken care of and didn’t rush us as we had family from out of state with us.
Wheelchair accessibility: As a wheelchair user this restaurant was very accommodating. I had brought up to one of the hostesses that the grab bar in the women’s handicap stall was loose and they got the manager to fix it. It’s was the quick action to make sure their customers are safe is what will be bringing me back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pulled Pork, Truffle Fries
The Best Buffalo
Atmosphere: 5
Food: 5
Service: 5
Cold but otherwise great time!
Atmosphere: 4
Food: 5
Service: 5
Always yummy here - great food and service!
Atmosphere: 5
Food: 5
Service: 5
I had a wonderful time and a delicious meal! I'll definitely be back!
Kid-friendliness: Pleasant atmosphere that is kid friendly
Wheelchair accessibility: Handicap parking and ramps
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Parmesan Fries
In our party of 8, everyone seemed to like their meals. Burgers were very good and portion sizes were also good. I'm generally not a huge fan of blue cheese, but their Blue Chips appetizer was great (fresh potato chips with tomatoes, bacon, blue cheese).
Atmosphere: 4
Food: 4
Service: 5
our first time here and hannah was super nice and attentive! such an amazing server/bartender :) definitely recommend this place and her service if you get the chance!
Atmosphere: 5
Food: 5
Service: 5
Excellent food every time! Wonderful service! Love coming here! Excellent for kids!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
This place was recommended highly by a friend but the experience was disheartening. The service left much to be desired, and we felt very uncomfortable when our orders were mixed up. Despite there being only three tables occupied, the staff seemed more focused on standing around rather than attending to customers and making the orders correct. I wish there were better things to say about this “restaurant.”
Atmosphere: 1
Food: 4
Service: 1
Service was terrible, the workers looked confused and acted bothered for simply doing their job. The food was good just overshadowed by the shitty service.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Wings
Restaurantji Recommends
Waiter was friendly and attentive. Food was delivered swiftly.
Atmosphere: 4
Food: 5
Service: 5
Meals are always delicious and service is excellent!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac and Cheese, Burger Salad
Very very disappointing.
It was our 1st time at this Plan B location and our 1st time back to any Plan B in quite some time. We had previously frequented the Milford store and always had a great experience, but moved a few years back. The Southington location is now the closest to us and we decided to take the trip there since we were always so happy at Plan B.
Unfortunately, this was not the Plan B we had expected it to be. Not the Plan B that was one of our favorite places when we lived in Orange.
My wife ordered the whiskey smash(always one of our favorites) and either the bartender was taking a woefully bad shortcut or management changed the recipe due to cost. This was always whiskey, muddled lemon and mint, simple syrup and a bit of club soda with shaved ice. This disappointing drink was whiskey with sour mix, a splash of water and a mint leaf garnish. AWFUL.
We aren’t the types to complain unless there is a horrible issue since we both have spent our younger years in the restaurant business. So we didn’t say anything and, if this was the only issue, we wouldn’t be here right now, but the evening continued.
Our food came out. My wife ordered the burger salad with her patty “some pink”. It was well done…. Very well done. She tried, but couldn’t do it. Reluctantly she decided that she needed to send it back because it was just inedible for someone that eats a burger medium rare.
This leads to the next issue. After the expo dropping our food, our server was nowhere to be found. Restaurant 101: After a table’s food is dropped, swing by and see if they need anything and if everything is ok. This didn’t happen. After about 10 minutes(an eternity in this type of situation) my wife had to “flag her down” from across the restaurant. It wasn’t busy either…not even remotely and it’s a Saturday night, so that’s also a bit telling.
We let our server know that the burger was overcooked and she had the kitchen make another one. It came out slightly less over, but still well done again. To add to our adventures, it also had the wrong cheese on it. We decided to cut our losses and just not say anything else. What was the point?
Moving on…. shortly into our entrees, we had empty glasses on our table and no server in sight(not even to check in on the remade burger patty). So yet again, we had to flag our server down across a relatively empty dining room since we were parched.
This was just disappointing since we had always loved the Plan B in Milford. I can most certainly understand something not being great in a single instance of a meal, but there was too much to not weigh in here. I can’t say for certain if this location is just not up to snuff or the brand had gone downhill, but we couldn’t see ourselves ever again coming to this location at a minimum. We’re going to rethink a visit to any after tonight.
Side note: Since we’re here, our tater tots were greasier than greasy. The fryer wasn’t hot enough when they went in and they also weren’t drained well in the basket after they came out. We each literally poured about a half a teaspoon of oil out of the bottom of our bowls they were in.
Lastly, my chicken sandwich was dinky(about the size of a larger slider), not an entree sandwich whatsoever. Plus they forgot to put the chipotle aioli on it.
I hate having to be this harsh, but management/ownership should have the opportunity to potentially right the ship, especially since this seems to be a pattern based upon the reviews I just read.
I’m really sorry to have to do this.
J
Atmosphere: 4
Food: 1
Service: 2
Incredible customer service!! Food was so yummy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac and Cheese, Build Your Own Burger, Pulled Pork
Plan B. Love this place.Being there first time around. We went between 4pm to 5pm weekday. Did not wait to be seated. Service was great.food?We had the appetizers and drinks from the list. Was well made and was all worth the flavor to taste buds.The appetizers was tasty well made and flavored.
The price was right!!
Try it all you love it all.
Atmosphere: 5
Food: 5
Service: 5
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