What a great Starbucks š super friendly staff and drinks and food were perfect. I'm saving this location in my favorites! If you haven't tried this Starbucks, be sure you do!
Atmosphere: 5
Food: 5
Service: 5
Matt Nahabedian
āāāāā The Worldās Slowest Drive-Thru ā A Masterclass in Wasting Time
If youāve ever wondered what it feels like to age in real time, visit this Starbucks. The drive-thru here doesnāt just test your patienceāit crushes your spirit. Itās like each car in line is a chapter in a tragic novel where the plot never moves forward.
Every. Single. Time. It doesnāt matter if itās morning, midday, or midnightāthis location consistently delivers Olympic-level slowness. Iāve seen employees move with the urgency of a dial-up connection. Iāve had time to write emails, scroll every social media app twice, and rethink every life decision that led me to this lineāand Iām still two cars back from the speaker.
And when you finally crawl up to the window? Youād think you were handed a cup of gold the way it took 25 minutes to make a basic iced coffee. Spoiler: itās lukewarm, half-mixed, and not even correct. But by then, youāre too emotionally defeated to care.
This isnāt just poor service. Itās a caffeine hostage situation. Avoid this place unless you enjoy existential dread served at 2 miles per hour.
Kara The Kritic
This is the worst Starbucks in Connecticut and possibly Iāve ever had. Whoever was working on may 24th should be fired and ashamed. I asked for a large caramel frap with extra caramel. I watched the girl finish this and told her that I wanted her how they always make it with caramel swirled around the cup and extra crunchies. I also said it looked too light like there was no coffee in it. She looked at me, immediately stopped and waited for a guy employee to come over. She stood there and then handed it to me silently. The first photo on the left. This tasted like a plain milk milkshake. There was no coffee in it. I also tasted soap. I went back in and asked them to make it again because I like how itās usually made and I only tasted milk. I said this isnāt how itās always made. He insisted he put the right amount of pumps in it and snatched it out of my hand. The girl and guy were then whispering and laughing while he made it exactly the same. Wasted my time, money and then gave me dirty looks when I sat outside. This is not how these are made. They were also liquid and not blendedā¦?ā¦They are made with coffee and milk, ice and then mixedā¦caramel is swirled around the cupā¦ especially when I asked for extra and paid for extraā¦ thanksā¦ would like a refund..
Atmosphere: 1
Food: 1
Service: 1
Caroline Smithson
Most everyone here is rude and they NEVER give you what you order. Itās especially frustrating as a vegetarian when I receive meat products constantly from this location. I have wasted so much money at this location on things I have had to throw away and I feel itās really disrespectful that the staff here does not seem to be respectful of people with limiting diets.
Atmosphere: 1
Food: 2
Service: 1
Angela Fritscher
Love this shop.
Atmosphere: 5
Food: 5
Service: 5
BIANCA IVAN
Rude sfaff, no drinks or discounts for nursesās week. :(
Jesse Paulo
Very nice spot but no drive through.
Hanna Pitner
I never leave reviews but I was saddened by my experience I bought a white chocolate mocha and received a half filled drink not exaggerating it was HALF full. When I asked if they could possibly fill it up to the top she added cold milk and gave it back to me. I ended up with a cup of steamed milk by the end.
Food: 1
Service: 1
Charles
Ordered two drinks. I asked for my ice coffee a certain way. The women who took my order couldn't be bothered. The drink was made wrong and I paid over $12 dollars, this is why I go to Cumberland Farms and make the coffee myself. See you Starbucks!
The staff ignores you when there is a problem with your order. I was even saying excuse me to get their attention and they just kept walking away from me. So I threw my whole $8 drink in the garbage and walked across the street to Dunkin where the customer service is superb
Atmosphere: 2
Food: 3
Service: 1
Courtney Contaldi
Great way to start my day everyday with a drink and a smile.
Atmosphere: 5
Food: 5
Service: 5
Bindi P
Went through the drive through but staff was friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
Maritsa Zupka
Whoever makes Frappuccinos at this location (West Street, Southington) does not know how to make them as good as the Starbucks in Bristol on Farmington Avenue (both locations). The first time I ordered here I was shocked at how weak the Frappuccinos were but I thought maybe since they are newly opened then they havenāt got truly experienced baristas but it has been quite a while since they have been operating and they still donāt know how to make good Frappuccinos. Iām not going back there. I have gone there out of convenience but Iāll just take a longer drive and go to the Bristol locations. Those baristas know how to make a great drink according to my specifications and it taste delicious and strong.
Atmosphere: 5
Food: 3
Service: 3
Gretta Kellogg
This is one of best Starbucks Iāve have ever visited. This team is hustling to deliver orders, keeping folks moving through quickly in person and the drive through, while the shop is clean, open, friendly, fun music, and welcoming to families who are staying to eat/drink here inside. I mean it, this team is hustling behind the counter. They are even putting out small samples in the midst of everything. No long lines because folks are moving through quickly. Delicious coffee. Great service. This place knows what they are doing! Impressive.
What a great Starbucks š super friendly staff and drinks and food were perfect. I'm saving this location in my favorites! If you haven't tried this Starbucks, be sure you do!
Atmosphere: 5
Food: 5
Service: 5
āāāāā The Worldās Slowest Drive-Thru ā A Masterclass in Wasting Time
If youāve ever wondered what it feels like to age in real time, visit this Starbucks. The drive-thru here doesnāt just test your patienceāit crushes your spirit. Itās like each car in line is a chapter in a tragic novel where the plot never moves forward.
Every. Single. Time.
It doesnāt matter if itās morning, midday, or midnightāthis location consistently delivers Olympic-level slowness. Iāve seen employees move with the urgency of a dial-up connection. Iāve had time to write emails, scroll every social media app twice, and rethink every life decision that led me to this lineāand Iām still two cars back from the speaker.
And when you finally crawl up to the window? Youād think you were handed a cup of gold the way it took 25 minutes to make a basic iced coffee. Spoiler: itās lukewarm, half-mixed, and not even correct. But by then, youāre too emotionally defeated to care.
This isnāt just poor service. Itās a caffeine hostage situation.
Avoid this place unless you enjoy existential dread served at 2 miles per hour.
This is the worst Starbucks in Connecticut and possibly Iāve ever had. Whoever was working on may 24th should be fired and ashamed. I asked for a large caramel frap with extra caramel. I watched the girl finish this and told her that I wanted her how they always make it with caramel swirled around the cup and extra crunchies. I also said it looked too light like there was no coffee in it. She looked at me, immediately stopped and waited for a guy employee to come over. She stood there and then handed it to me silently. The first photo on the left. This tasted like a plain milk milkshake. There was no coffee in it. I also tasted soap. I went back in and asked them to make it again because I like how itās usually made and I only tasted milk. I said this isnāt how itās always made. He insisted he put the right amount of pumps in it and snatched it out of my hand. The girl and guy were then whispering and laughing while he made it exactly the same. Wasted my time, money and then gave me dirty looks when I sat outside. This is not how these are made. They were also liquid and not blendedā¦?ā¦They are made with coffee and milk, ice and then mixedā¦caramel is swirled around the cupā¦ especially when I asked for extra and paid for extraā¦ thanksā¦ would like a refund..
Atmosphere: 1
Food: 1
Service: 1
Most everyone here is rude and they NEVER give you what you order. Itās especially frustrating as a vegetarian when I receive meat products constantly from this location. I have wasted so much money at this location on things I have had to throw away and I feel itās really disrespectful that the staff here does not seem to be respectful of people with limiting diets.
Atmosphere: 1
Food: 2
Service: 1
Love this shop.
Atmosphere: 5
Food: 5
Service: 5
Rude sfaff, no drinks or discounts for nursesās week. :(
Very nice spot but no drive through.
I never leave reviews but I was saddened by my experience I bought a white chocolate mocha and received a half filled drink not exaggerating it was HALF full. When I asked if they could possibly fill it up to the top she added cold milk and gave it back to me. I ended up with a cup of steamed milk by the end.
Food: 1
Service: 1
Ordered two drinks. I asked for my ice coffee a certain way. The women who took my order couldn't be bothered. The drink was made wrong and I paid over $12 dollars, this is why I go to Cumberland Farms and make the coffee myself. See you Starbucks!
Service: 1
Me and my coworkers( about 4 of us) stop at Starbucks every morning around 9:45 -10 am and we all like the protein boxes. Half of the time you never have them or you only have one. We literally fight over the PB&J one and weāve only seen it once there but any other Starbucks Iāve gone to has always so it makes no sense š© bring back the pb&j to this location
Restaurantji Recommends
The staff ignores you when there is a problem with your order. I was even saying excuse me to get their attention and they just kept walking away from me. So I threw my whole $8 drink in the garbage and walked across the street to Dunkin where the customer service is superb
Atmosphere: 2
Food: 3
Service: 1
Great way to start my day everyday with a drink and a smile.
Atmosphere: 5
Food: 5
Service: 5
Went through the drive through but staff was friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
Whoever makes Frappuccinos at this location (West Street, Southington) does not know how to make them as good as the Starbucks in Bristol on Farmington Avenue (both locations). The first time I ordered here I was shocked at how weak the Frappuccinos were but I thought maybe since they are newly opened then they havenāt got truly experienced baristas but it has been quite a while since they have been operating and they still donāt know how to make good Frappuccinos. Iām not going back there. I have gone there out of convenience but Iāll just take a longer drive and go to the Bristol locations. Those baristas know how to make a great drink according to my specifications and it taste delicious and strong.
Atmosphere: 5
Food: 3
Service: 3
This is one of best Starbucks Iāve have ever visited. This team is hustling to deliver orders, keeping folks moving through quickly in person and the drive through, while the shop is clean, open, friendly, fun music, and welcoming to families who are staying to eat/drink here inside. I mean it, this team is hustling behind the counter. They are even putting out small samples in the midst of everything. No long lines because folks are moving through quickly. Delicious coffee. Great service. This place knows what they are doing! Impressive.
Atmosphere: 5
Service: 5
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