Horrible! Was rushed. Had to repeat myself multiple times literally gave me 4 slices of meat on a foot long and asked for simple salt and pepper and was rudely told they don't have any salt. Total price $15.33 for the sandwich only no extras. Never again! Try to post a 0 but can't.
•WARMIND• •
Picked up an online order for a footlong, and received a 6”. Mistakes happen, but I used my lunch break to go pick it up. I called the store to get a refund of the difference and was hung up on. I called back and was told my only option was to come back. I explained this wasn’t an option as I work 15 mins away and used my lunch break to pick up my order. I was told not to eat the sandwich, and to bring them back the 6” at any time and they’d give me the other half. That’s insane, right? That your solution was to hold on to half a sandwich until the next time I’m free to come down there? I’ll just file a complaint with corporate and dispute the charges. I spoke with a woman, and then the manager who I believe was called Mark.
Krista Brazee
5 Stars
The new owners at this Subway in Plantsville are absolutely incredible. Even with a brand-new staff, they were fully present—supporting and guiding without ever taking over. They made sure their team had everything they needed, stepping in only to answer questions or offer help, especially when something went off-menu. I asked for a salad, which wasn’t listed, and they still made me a fresh, chopped salad without hesitation. It’s clear they’re focused on building a strong, well-trained team and delivering excellent customer service. You can feel the care in everything they do. I’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
ERIK ALBRYCHT
Online ordered sandwiches which were all made incorrectly... Called and was argued with about their errors... Told me to call corporate and my credit card to fix the problem because he wasn't willing to help!!! Stay away from this location... plenty of other Subways in town!!!
Food: 1
Service: 1
Christine Jones
Three grinders, the bread was hard as a rock. Hardly any toppings or meat. Not like they used to make there. Definitely a waste of money. 1/24/2025.
Daniel Cady
Overpriced Italian bmt with like 1 slice of meat on it. Not what it use to be
Atmosphere: 2
Food: 1
Service: 5
Deeksha Khanna
Great food great experience!
Atmosphere: 5
Food: 5
Service: 4
cindy tanner
The young ladies a lunch time are incredible! Always nice. Place is very clean. My second visit, she not only remembered me, but she remembered my order!!! Makes it perfectly every time! Thank you ❤️
Atmosphere: 5
Food: 5
Service: 5
Artist Yaswanth
Today, I visited this store and was really impressed by the service. The staff made a delicious sandwich. She was friendly and smiled, which made the experience better. If you’re nearby, I recommend stopping by to enjoy their tasty food and great service. You’ll love it!
Atmosphere: 5
Food: 5
Service: 5
Edgard Montoya
It was the worst experience I have ever had at a Subway store. I walked in at 9:15 pm on July 22, 2024, and asked if the store was closed. Even though the storefront sign stated it was open and online, it closed at 10 pm. I was greeted with a rude response, and she said, "Sure, I will take your order, even though Google is wrong.” She then heated my steak and cheese in the microwave and stated the oven was closed for the night. When I asked for vegetables for my sub, she added 1 or 2 pieces of vegetables, such as cucumber, tomatoes, and peppers. I then asked to put more vegetables on, and she threw more on by throwing more on with an attitude and a rude demeanor. I will never go there again!!
I went during my lunch break. The employee ignored me and made sandwiches for people that were not there. I had to leave without eating as my lunch break is only 30 minutes.
Service: 1
Eric Montanez
Went there once she was rude, went there a second time she was rude and didn’t toast my sandwich or offered to do so. The place stinks like rotted food, and the meatballs aren’t fully cooked. Nah!! I will NEVER go there again!!!
Robin Ozga
If there was a zero I would give it. Staff no personality, never smile. There used to be young gentleman with great personality. Sure miss his great customer service.
Atmosphere: 1
Service: 1
miketmazz
I'm not sure what's up with these coupons,but it seems when you use them the employee working at this store acts upset. I walk in coupons in hand and immediately she says let me see your coupons I handed them to her. She tells me you can only have this one or this one I chose one that she offered in foot long she bring out 2 6 inch rolls to make a foot long she aske what I wanted on top I chose spinach Tevin 5 leafs tomato received 3 slices asked for at least another slice picked one up and threw it on sandwich asked for pickles their were 4 olives 5 mayonnaise one squirt in the middle of each side. It seems she was upset about ppl using coupons and was going to make sure they didn't get what a regular paying customer would get a very un happy worker. I also had a coupon for a free cookie had no intention of getting one she tells me can't use two coupons I said that's ok ring up sandwich then ring up cookie with bag of chips was not happy about that but did it. I just got the cookie to be spiteful!
Atmosphere: 2
Food: 3
Service: 1
Dan Adamczyk
I gave this lady 3 chances to get my breakfast right. 1st time she overcharged me because she didn't know breakfast was a thing (and she argued about it, despite the menu being at eye level). Second time, I had to wait 15 minutes because she had to clean the oven. This was at 9am. You open at 7am. Third time, we had to wait, again because the oven wasn't ready. She ended up microwaving our sandwiches. I coulda bought a sub from a store and microwaved it myself for half the price. Whatever you do, do not come here for breakfast on a Friday morning.
Horrible! Was rushed. Had to repeat myself multiple times literally gave me 4 slices of meat on a foot long and asked for simple salt and pepper and was rudely told they don't have any salt. Total price $15.33 for the sandwich only no extras. Never again! Try to post a 0 but can't.
Picked up an online order for a footlong, and received a 6”. Mistakes happen, but I used my lunch break to go pick it up. I called the store to get a refund of the difference and was hung up on. I called back and was told my only option was to come back. I explained this wasn’t an option as I work 15 mins away and used my lunch break to pick up my order. I was told not to eat the sandwich, and to bring them back the 6” at any time and they’d give me the other half. That’s insane, right? That your solution was to hold on to half a sandwich until the next time I’m free to come down there? I’ll just file a complaint with corporate and dispute the charges. I spoke with a woman, and then the manager who I believe was called Mark.
5 Stars
The new owners at this Subway in Plantsville are absolutely incredible. Even with a brand-new staff, they were fully present—supporting and guiding without ever taking over. They made sure their team had everything they needed, stepping in only to answer questions or offer help, especially when something went off-menu. I asked for a salad, which wasn’t listed, and they still made me a fresh, chopped salad without hesitation. It’s clear they’re focused on building a strong, well-trained team and delivering excellent customer service. You can feel the care in everything they do. I’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Online ordered sandwiches which were all made incorrectly...
Called and was argued with about their errors...
Told me to call corporate and my credit card to fix the problem because he wasn't willing to help!!!
Stay away from this location... plenty of other Subways in town!!!
Food: 1
Service: 1
Three grinders, the bread was hard as a rock. Hardly any toppings or meat. Not like they used to make there. Definitely a waste of money. 1/24/2025.
Overpriced Italian bmt with like 1 slice of meat on it. Not what it use to be
Atmosphere: 2
Food: 1
Service: 5
Great food great experience!
Atmosphere: 5
Food: 5
Service: 4
The young ladies a lunch time are incredible! Always nice. Place is very clean. My second visit, she not only remembered me, but she remembered my order!!! Makes it perfectly every time! Thank you ❤️
Atmosphere: 5
Food: 5
Service: 5
Today, I visited this store and was really impressed by the service. The staff made a delicious sandwich. She was friendly and smiled, which made the experience better. If you’re nearby, I recommend stopping by to enjoy their tasty food and great service. You’ll love it!
Atmosphere: 5
Food: 5
Service: 5
It was the worst experience I have ever had at a Subway store. I walked in at 9:15 pm on July 22, 2024, and asked if the store was closed. Even though the storefront sign stated it was open and online, it closed at 10 pm. I was greeted with a rude response, and she said, "Sure, I will take your order, even though Google is wrong.” She then heated my steak and cheese in the microwave and stated the oven was closed for the night. When I asked for vegetables for my sub, she added 1 or 2 pieces of vegetables, such as cucumber, tomatoes, and peppers. I then asked to put more vegetables on, and she threw more on by throwing more on with an attitude and a rude demeanor. I will never go there again!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I went during my lunch break. The employee ignored me and made sandwiches for people that were not there. I had to leave without eating as my lunch break is only 30 minutes.
Service: 1
Went there once she was rude, went there a second time she was rude and didn’t toast my sandwich or offered to do so. The place stinks like rotted food, and the meatballs aren’t fully cooked. Nah!! I will NEVER go there again!!!
If there was a zero I would give it. Staff no personality, never smile. There used to be young gentleman with great personality. Sure miss his great customer service.
Atmosphere: 1
Service: 1
I'm not sure what's up with these coupons,but it seems when you use them the employee working at this store acts upset. I walk in coupons in hand and immediately she says let me see your coupons I handed them to her. She tells me you can only have this one or this one I chose one that she offered in foot long she bring out 2 6 inch rolls to make a foot long she aske what I wanted on top I chose spinach Tevin 5 leafs tomato received 3 slices asked for at least another slice picked one up and threw it on sandwich asked for pickles their were 4 olives 5 mayonnaise one squirt in the middle of each side. It seems she was upset about ppl using coupons and was going to make sure they didn't get what a regular paying customer would get a very un happy worker. I also had a coupon for a free cookie had no intention of getting one she tells me can't use two coupons I said that's ok ring up sandwich then ring up cookie with bag of chips was not happy about that but did it. I just got the cookie to be spiteful!
Atmosphere: 2
Food: 3
Service: 1
I gave this lady 3 chances to get my breakfast right. 1st time she overcharged me because she didn't know breakfast was a thing (and she argued about it, despite the menu being at eye level). Second time, I had to wait 15 minutes because she had to clean the oven. This was at 9am. You open at 7am. Third time, we had to wait, again because the oven wasn't ready. She ended up microwaving our sandwiches. I coulda bought a sub from a store and microwaved it myself for half the price. Whatever you do, do not come here for breakfast on a Friday morning.
Atmosphere: 2
Food: 4
Service: 1
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