Title says it all no fridge no microwave too The hotel also charged a daily parking fee and if you did want a refrigerator they would charge $35 even if your diamond status and even if they are not giving any kind of complementary breakfast they are still trying to charge you for a refrigerator make in the microwave
crius558217
The hotel is clean and the beds are very comfy. My son loved the pool but there were alot of people during the memorial day weekend. The pool also had some rust on the edges.The hotel would have been more prepared since summer is coming. The restaurant is also closed so we had to bring in food from outside. Would have been better if the gift shop was open or if they jad more vending machines for snacks or a sandwich shop.
erikawilliamsma
The room was filthy at check in. In addition, there was a lot of general wear and tear (stained curtains; wood missing from cabinets; old stains on bathroom walls) and it smelled heavily of cigarette smoke.
kalexa784643
Couldn’t stay asleep due to the ac making a loud banging sound all throughout the night. I think someone should check it out before someone else stays there. But, the overall stay was nice and that would be my only complaint
T5346WQseanb
At check in, I was told this hotel does not honor Gold status. The staff and guests did not wear masks. Unsafe hotel at best. I was told their executive lounge has been closed for 3 years. The hotel is located in the middle of no where and offered no restaurant nor room service. Great if you are fasting. The room was dark, dingy and outdated facing storage units. My sheets had stains and my toilet was broken. I'd rather stay at "The Shining" hotel.
rich601
Great trip with the family. Hope you get to experience a check in with the awesome personality of Erica Smith. Hotel was clean and no concern of pandemic issues. Starbucks was opened for morning coffee which was greater by awesome staff as well.
Bigmike7557
This stay at this Hotel was very frustrating an staff is very unprofessional I wish I was an under cover boss or someone of authority that could see the way that they didn’t accommodate the customers who were very patient with them, as they presented the rude attitude time an time again that was shown
carmenortiz0928
Good afternoon, As a Hilton Rewards member and as a very unhappy guest, I'd like to formally request a refund for my stay at the Hilton Stamford Hotel last weekend. Although I prefer to stay at a Marriott franchise hotel, I opted to give Hilton Stamford hotel a chance since I never had an issue at any other hilton locations before. Prior to booking my reservation, I called the property to verify if an adjoining room would be available, since we were a family of 6 and preferred to be in an adjoining room or near one another. However, the madam who answered the phone stated that the hotel had no adjoining rooms available that evening. I asked her to please double check and if adjoining rooms were not a possibility that perhaps 2 rooms near one another would be good too. She confirmed again that they had no adjoining rooms at all and that there may be rooms near each other but couldn't really confirm. I then inquired about pool access and any particular restrictions that guests should be aware of due to Covid 19. The madam that I spoke with confirmed that there are no restrictions and that the hotel staff are only responsible for checking the pool area every 30 minutes to ensure that the amenity area isn't crowded. After speaking with the agent, I decided to give this hotel a try, so I booked 2 rooms for the night. Upon arrival, I was greeted by a friendly and courteous lady (I believe her name was Erica). She was friendly, helpful and even suggested a few delivery service options in the event that we wanted take out/ delivery service. My interaction with this agent was great but unfortunately, it would be the ONLY positive experience that my family and I would have at this hotel. While checking in, I asked Erica if there were any adjoining rooms available because when I called earlier, the madam said there were none. She confirmed that indeed they had multiple adjoining rooms available for the night. I was taken back but decided not to make a fuss about getting a different answer from the madam who I initially spoke with prior to booking my reservation. However, I was shocked that not even an hour before, I had called and was told something completely different. Either way, I was happy that I was being placed in adjoining rooms. After completing the check in process at the front desk, my children and I made our way up to the room. Unfortunately, the key to enter one of the rooms didn't work. My daughter then opened the 2nd room, so that we could at least put our belongings down, before making our way down to the front desk to request another set of keys for the 1st room. When we entered the 2nd room, it was completely dirty and it was definitely cleaned by housekeeping prior to our arrival. The room was a mess! There were towels all over the bathroom floor, near the entryway, on the bedroom floor, on the bed, the drawers were opened and one of the beds had dirty linen (completely undone). The TV was on and the worst part was that there was trash under/side of the bed. We found red solo cups/ flower petals, bags of chips ...etc. We were extremely disgusted and concerned that we were given a dirty room -especially at a hilton property. Don't you have a system or a cleaning report that you monitor and keep track of to ensure that guests aren't checked into a dirty room? This was completely unacceptable!!! Furthermore, when we contacted the front desk, the gentleman who answered heard our issue and instead of sending someone to verify the status of the room- he requested that we come down to the FD to grab a new set of keys to another set of adjoining rooms. Our information is already in the system, I have my identification and I clearly provided him with my details- why not send a manager to verify the situation and perhaps bring us the keys to not inconvenience us even more. He continued by asking us to make our way down to the FD (never once apologizing or showing any kind of empathy for our situation). We advised that we had photos of the dirty room and that we need someone to come investigate
ColleenM990
Never again. Beyond dirty. I get that given it’s a pandemic and certain amenities cannot be accommodated, cleanliness should be top notch. Also as a Diamond member at least waive the parking fee. If you have no room service, no lounge, no restaurant, no water, no fridge, no coffee, no microwave. It’s absurd. No water given when we arrived, wifi? Maybe standard but def not the upgraded wifi. The windows in room and corridor have hand and fingerprints all over them. Dresser drawers dirty, lightbulbs out, no ice avail on multiple floors, the pool and the area are dirty. Baby swim diaper left for hours on top of the towel basket at the pool. This hotel should be embarrassed. I asked for a bottle opener and just told no they don’t have one. There is a wine room(obvi can’t use it) but no bottle opener? Didn’t even try to take a look beyond the one drawer at front desk or ask anyone else. No upgrades given and this hotel is not full by any means. Was told they don’t book suites due to Covid and limited staff. But everything is closed so the only thing to clean are rooms especially since the pool and hotel common areas are not cleaned. Saw nails in the hallways, rugs don’t seem to have been vacuumed in a while. I typically do not complain or write reviews but especially during Covid, a hotel should be on top of ensuring it’s clean. This almost seems like they went out of their way to not make it clean. Mistakenly read reviews after we got here. I don’t mind an outdated hotel, and it def can use a refresher but those things cannot be controlled now. Cleanliness and customer service are easy things to fix. But given all these reviews it doesn’t seem like they care to make the changes or care about reputation
Ralphp24
Not the greatest property I have had the chance to stay in always wanted to try it since it is so close to NY but highly doubt I will be back wish I would have read the prior reviews about the smell of the rooms. Very musty smell from the room had to go back to the car to get some lysol which did not help room didnt appear to be cleaned well found some glasses by a night stand propery shows a hot tub in the pool area there is no hot tub hotel needs renovating staff is friendly but will not come back to the property and of course not to mention no fridge and no microwave in room....
Title says it all no fridge no microwave too The hotel also charged a daily parking fee and if you did want a refrigerator they would charge $35 even if your diamond status and even if they are not giving any kind of complementary breakfast they are still trying to charge you for a refrigerator make in the microwave
The hotel is clean and the beds are very comfy. My son loved the pool but there were alot of people during the memorial day weekend. The pool also had some rust on the edges.The hotel would have been more prepared since summer is coming. The restaurant is also closed so we had to bring in food from outside. Would have been better if the gift shop was open or if they jad more vending machines for snacks or a sandwich shop.
The room was filthy at check in. In addition, there was a lot of general wear and tear (stained curtains; wood missing from cabinets; old stains on bathroom walls) and it smelled heavily of cigarette smoke.
Couldn’t stay asleep due to the ac making a loud banging sound all throughout the night. I think someone should check it out before someone else stays there. But, the overall stay was nice and that would be my only complaint
At check in, I was told this hotel does not honor Gold status. The staff and guests did not wear masks. Unsafe hotel at best. I was told their executive lounge has been closed for 3 years. The hotel is located in the middle of no where and offered no restaurant nor room service. Great if you are fasting. The room was dark, dingy and outdated facing storage units. My sheets had stains and my toilet was broken. I'd rather stay at "The Shining" hotel.
Great trip with the family. Hope you get to experience a check in with the awesome personality of Erica Smith. Hotel was clean and no concern of pandemic issues. Starbucks was opened for morning coffee which was greater by awesome staff as well.
This stay at this Hotel was very frustrating an staff is very unprofessional I wish I was an under cover boss or someone of authority that could see the way that they didn’t accommodate the customers who were very patient with them, as they presented the rude attitude time an time again that was shown
Good afternoon, As a Hilton Rewards member and as a very unhappy guest, I'd like to formally request a refund for my stay at the Hilton Stamford Hotel last weekend. Although I prefer to stay at a Marriott franchise hotel, I opted to give Hilton Stamford hotel a chance since I never had an issue at any other hilton locations before. Prior to booking my reservation, I called the property to verify if an adjoining room would be available, since we were a family of 6 and preferred to be in an adjoining room or near one another. However, the madam who answered the phone stated that the hotel had no adjoining rooms available that evening. I asked her to please double check and if adjoining rooms were not a possibility that perhaps 2 rooms near one another would be good too. She confirmed again that they had no adjoining rooms at all and that there may be rooms near each other but couldn't really confirm. I then inquired about pool access and any particular restrictions that guests should be aware of due to Covid 19. The madam that I spoke with confirmed that there are no restrictions and that the hotel staff are only responsible for checking the pool area every 30 minutes to ensure that the amenity area isn't crowded. After speaking with the agent, I decided to give this hotel a try, so I booked 2 rooms for the night. Upon arrival, I was greeted by a friendly and courteous lady (I believe her name was Erica). She was friendly, helpful and even suggested a few delivery service options in the event that we wanted take out/ delivery service. My interaction with this agent was great but unfortunately, it would be the ONLY positive experience that my family and I would have at this hotel. While checking in, I asked Erica if there were any adjoining rooms available because when I called earlier, the madam said there were none. She confirmed that indeed they had multiple adjoining rooms available for the night. I was taken back but decided not to make a fuss about getting a different answer from the madam who I initially spoke with prior to booking my reservation. However, I was shocked that not even an hour before, I had called and was told something completely different. Either way, I was happy that I was being placed in adjoining rooms. After completing the check in process at the front desk, my children and I made our way up to the room. Unfortunately, the key to enter one of the rooms didn't work. My daughter then opened the 2nd room, so that we could at least put our belongings down, before making our way down to the front desk to request another set of keys for the 1st room. When we entered the 2nd room, it was completely dirty and it was definitely cleaned by housekeeping prior to our arrival. The room was a mess! There were towels all over the bathroom floor, near the entryway, on the bedroom floor, on the bed, the drawers were opened and one of the beds had dirty linen (completely undone). The TV was on and the worst part was that there was trash under/side of the bed. We found red solo cups/ flower petals, bags of chips ...etc. We were extremely disgusted and concerned that we were given a dirty room -especially at a hilton property. Don't you have a system or a cleaning report that you monitor and keep track of to ensure that guests aren't checked into a dirty room? This was completely unacceptable!!! Furthermore, when we contacted the front desk, the gentleman who answered heard our issue and instead of sending someone to verify the status of the room- he requested that we come down to the FD to grab a new set of keys to another set of adjoining rooms. Our information is already in the system, I have my identification and I clearly provided him with my details- why not send a manager to verify the situation and perhaps bring us the keys to not inconvenience us even more. He continued by asking us to make our way down to the FD (never once apologizing or showing any kind of empathy for our situation). We advised that we had photos of the dirty room and that we need someone to come investigate
Never again. Beyond dirty. I get that given it’s a pandemic and certain amenities cannot be accommodated, cleanliness should be top notch. Also as a Diamond member at least waive the parking fee. If you have no room service, no lounge, no restaurant, no water, no fridge, no coffee, no microwave. It’s absurd. No water given when we arrived, wifi? Maybe standard but def not the upgraded wifi. The windows in room and corridor have hand and fingerprints all over them. Dresser drawers dirty, lightbulbs out, no ice avail on multiple floors, the pool and the area are dirty. Baby swim diaper left for hours on top of the towel basket at the pool. This hotel should be embarrassed. I asked for a bottle opener and just told no they don’t have one. There is a wine room(obvi can’t use it) but no bottle opener? Didn’t even try to take a look beyond the one drawer at front desk or ask anyone else. No upgrades given and this hotel is not full by any means. Was told they don’t book suites due to Covid and limited staff. But everything is closed so the only thing to clean are rooms especially since the pool and hotel common areas are not cleaned. Saw nails in the hallways, rugs don’t seem to have been vacuumed in a while. I typically do not complain or write reviews but especially during Covid, a hotel should be on top of ensuring it’s clean. This almost seems like they went out of their way to not make it clean. Mistakenly read reviews after we got here. I don’t mind an outdated hotel, and it def can use a refresher but those things cannot be controlled now. Cleanliness and customer service are easy things to fix. But given all these reviews it doesn’t seem like they care to make the changes or care about reputation
Not the greatest property I have had the chance to stay in always wanted to try it since it is so close to NY but highly doubt I will be back wish I would have read the prior reviews about the smell of the rooms. Very musty smell from the room had to go back to the car to get some lysol which did not help room didnt appear to be cleaned well found some glasses by a night stand propery shows a hot tub in the pool area there is no hot tub hotel needs renovating staff is friendly but will not come back to the property and of course not to mention no fridge and no microwave in room....
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