This bakery, once renowned for its exceptional Napolean cakes, has regrettably declined under new ownership. The unprofessional and disrespectful demeanor of the new owner towards customers is unacceptable and has resulted in numerous inconveniences. Despite the exceptional skills of the long-standing baker, the bakery's operations have become disorganized and unreliable.
To ensure a positive customer experience and maintain the bakery's reputation, it is strongly advised to avoid conducting business with this establishment until significant improvements are made in customer service and management. The original owners' decision to sell the bakery is deeply regrettable, as their dedication to quality and customer satisfaction was exemplary.
Raquel Cortez
I ordered a cake on Friday. I told to the Spanish women that I want it for Monday 3 pm. Today is Monday, I came to the bakery and she told me my cake it wasn't ready yet, she told me to came back and 30 minutes. I was agree, mad but agree. She asked to the guy in the kitchen and he told her that he doesn't have any square cake. He doesn't wants to make the cake and he doesn't even have the ingredients for the cake? What's wrong with you guys having business and people like this working there? If you don't care how they care the people just close the store. Is unbelievable how stupid you are having business like that. Now I don't have a cake for the party. It's that fair? Not right.I will never came back. That's for sure.
Atmosphere: 1
Food: 1
Service: 1
Donna D
Paid 20.80 for a pound of disgusting and stale cookies.This was one of the best pastry shops in Stamford. My family and I used to go when they were on the west side in the 80s. They moved to high ridge in the 90s. Still awesome cookies and pastries. I don’t know what happened.
Alexandra Velez
I was very unhappy with this bakery, I ordered a cake within one week before my event, showed them the picture of the cake, texted them that I had to pick it up early, and they said no problem. the day and time came, I got to the shop with no cake at all , they didn't have my cake. i was like what, not exponentiation no care at all very upset. they did not care. Very poor customer service. never going back to this place.
Jayant Talekar
Pls avoid this shop. All the pastries are bad.
Atmosphere: 1
Food: 1
Service: 1
Alan Recinos
We told we needed a cake at 5pm but it was not ready and other people were waiting for there too. Happened to my friends as well.
Service: 1
Marina Rivas
Very good
Ela Funela
Best bakery in CT.
Ingrid Orellana
Very bad I ordered my cake and they didn't even have the order
Audrey Vogel
We got a lobster tail and a Napoleon. The cream has no sweetness in it. Because pastry dough isn't sweet, pastries are supposed to get their sweetness from the filling. The pastries we got literally had no sweetness. At least they weren't stale. That's the only reason I'm giving 2 stars instead of 1.
Amazing place , I have been coming here since two decades and never regret . Always excellent quality cake and pastries ? ?
Katherin Portales
Great taste but rude people and employees even the baker he said if you don’t speak Spanish speak English they don’t give you solutions they just try to make an excuse for every mistake they make
Guiselle Morales
Disgusting service irresponsible people don’t even bother going to this place very rude
A Kay
The best Strawberry Neapolitan Cake!
H D
Last 9 years I always ordered cakes comes out always good. But today is my daughters birthday I got cake when I opened the box it look different . Cake was dry no fresh cream. I can literally smell the cream is no good.
This bakery, once renowned for its exceptional Napolean cakes, has regrettably declined under new ownership. The unprofessional and disrespectful demeanor of the new owner towards customers is unacceptable and has resulted in numerous inconveniences. Despite the exceptional skills of the long-standing baker, the bakery's operations have become disorganized and unreliable.
To ensure a positive customer experience and maintain the bakery's reputation, it is strongly advised to avoid conducting business with this establishment until significant improvements are made in customer service and management. The original owners' decision to sell the bakery is deeply regrettable, as their dedication to quality and customer satisfaction was exemplary.
I ordered a cake on Friday. I told to the Spanish women that I want it for Monday 3 pm. Today is Monday, I came to the bakery and she told me my cake it wasn't ready yet, she told me to came back and 30 minutes. I was agree, mad but agree. She asked to the guy in the kitchen and he told her that he doesn't have any square cake. He doesn't wants to make the cake and he doesn't even have the ingredients for the cake? What's wrong with you guys having business and people like this working there? If you don't care how they care the people just close the store. Is unbelievable how stupid you are having business like that. Now I don't have a cake for the party. It's that fair? Not right.I will never came back. That's for sure.
Atmosphere: 1
Food: 1
Service: 1
Paid 20.80 for a pound of disgusting and stale cookies.This was one of the best pastry shops in Stamford. My family and I used to go when they were on the west side in the 80s. They moved to high ridge in the 90s. Still awesome cookies and pastries. I don’t know what happened.
I was very unhappy with this bakery, I ordered a cake within one week before my event, showed them the picture of the cake, texted them that I had to pick it up early, and they said no problem. the day and time came, I got to the shop with no cake at all , they didn't have my cake. i was like what, not exponentiation no care at all very upset. they did not care. Very poor customer service. never going back to this place.
Pls avoid this shop. All the pastries are bad.
Atmosphere: 1
Food: 1
Service: 1
We told we needed a cake at 5pm but it was not ready and other people were waiting for there too. Happened to my friends as well.
Service: 1
Very good
Best bakery in CT.
Very bad I ordered my cake and they didn't even have the order
We got a lobster tail and a Napoleon. The cream has no sweetness in it. Because pastry dough isn't sweet, pastries are supposed to get their sweetness from the filling. The pastries we got literally had no sweetness. At least they weren't stale. That's the only reason I'm giving 2 stars instead of 1.
Restaurantji Recommends
Amazing place , I have been coming here since two decades and never regret . Always excellent quality cake and pastries ? ?
Great taste but rude people and employees even the baker he said if you don’t speak Spanish speak English they don’t give you solutions they just try to make an excuse for every mistake they make
Disgusting service irresponsible people don’t even bother going to this place very rude
The best Strawberry Neapolitan Cake!
Last 9 years I always ordered cakes comes out always good. But today is my daughters birthday I got cake when I opened the box it look different . Cake was dry no fresh cream. I can literally smell the cream is no good.
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