I recently visited this Subway location and had an extremely unpleasant experience with the staff. There were two female employees, both speaking Spanish. One of them began making my sandwich, and I politely asked her to spread the lettuce to the corners of the sandwich. Shockingly, she turned to her coworker and said, in Spanish, "el pendijo no habla bien," which translates to an offensive term suggesting I don't speak well.
I was taken aback by this unprofessional and disrespectful behavior. When I asked her why she said that, she denied it and claimed she didn’t say anything wrong. Being the only customer in the store, it was clear who she was referring to.
I requested their names to file a complaint, but both refused to provide them. I then asked for the contact information of their manager or supervisor, and they also declined to give it to me.
This happened on December 30th, 2024, at 6:30 PM at the Subway located at 1996 W Main St Bldg #3, Stamford, CT 06901.
This level of disrespect and lack of accountability is unacceptable, especially in a customer service setting. I hope Subway management takes this seriously and addresses the behavior of these employees. No customer should ever feel disrespected or mistreated like this.
Atmosphere: 1
Food: 1
Service: 1
Jacob Knisely
I had an outstanding experience at Subway #994-0 in Stamford, CT, thanks to Jaime! Her service was exceptional from start to finish. Jaime greeted me warmly and was incredibly efficient, making sure my order was exactly how I wanted it. The sandwich was fresh and delicious, and the restaurant was clean and well-maintained. Jaime's friendly demeanor and attention to detail truly made my visit memorable. I will definitely be returning and highly recommend this Subway location to others. Five stars!
Atmosphere: 5
Food: 5
Service: 5
Star Light
The owner Touches yes Touches the meat and veggies I worked for this guy back in the day and he doesn’t hesitate to help himself to a few slices of ham or a pepper or two forget the owners poor attitude and forget his unprofessionalism you will get sick eating food that he digs through with his nasty hands he’s done it before he’ll do it again think about your children
Atmosphere: 1
Food: 1
Service: 1
Justin kirby
They are not fair at all with there serving size at allIt's a shame how small they made my family's food
Atmosphere: 2
Food: 1
Service: 1
Never Back Down
I honestly cannot explain in words how I feel so bad for the girl/woman who was clearly Muslim and wearing a headscarf, the store owner was interviewing her. I stood in line waiting to order and all I hear is, "All muslims are fanatics, they lie, cheat, drink" and said much more. I am not Muslim myself but it is absolute disgusting to hear this. Store owner proceeded to keep talking and berating her. I had to leave. ABSOLUTELY DISGUSTING!!!!!!!!
Atmosphere: 1
V V
They close a store before business hours. They don’t even open a door for you after 10:20 pm.
Atmosphere: 1
Service: 1
Duhamel Mascary
Friendly employees.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Black Forest Ham Sandwich Combo
RCH
My experience was nothing short of dreadful. The poor management and mistreatment of employees left a bad impression.
Unprofessional and Incompetent Owner: It is evident that the owner of this Subways franchise has no idea how to run a successful business. From the moment I walked in, the atmosphere was dismal and disorganized.
Abysmal Employee Treatment: The employees at this Subways were treated as nothing more than disposable objects. I witnessed the manager yelling at the staff, berating them for minor mistakes, and even publicly humiliating them in front of customers. It was appalling to see such disrespect and disregard for the hardworking individuals who make this establishment run.
Inefficient Staffing and Poor Training: It was evident that the employees were overworked and undertrained. They seemed overwhelmed and unable to keep up with the demands of the restaurant. Orders were mixed up, and the service was incredibly slow. It's clear that the owner does not invest in proper training or hire an adequate number of staff members to handle the workload.
Lack of Professionalism: The owner's unprofessional behavior was evident in their interactions with employees. Instead of providing constructive feedback or guidance, they resorted to belittling and insulting their staff. Witnessing this behavior made me question the owner's ability to handle conflicts or manage a team effectively.
Negligence towards Employee Well-being: The owner displayed a total disregard for the well-being of their employees. The A/C in this establishment was not working and employees have to work in extremely hot temperatures.
Hostile Work Environment: The owner's rude behavior permeated the entire establishment, creating a toxic and hostile work environment. It was evident that fear and anxiety prevailed among the employees, stifling their ability to perform their duties effectively. This kind of negative atmosphere not only affects employee morale but also impacts the overall customer experience.
It is disheartening to see such an owner who fails to treat their employees with respect and professionalism. This behavior not only reflects poorly on the establishment but also diminishes the overall dining experience. I urge potential customers to seek out a different Subways location or support businesses that prioritize employee well-being and customer satisfaction.
Yefroim Troyb
Very good restaurant
R. H.
My experience was nothing short of dreadful. The poor management and mistreatment of employees left a bad impression.Unprofessional and Incompetent Owner: It is evident that the owner of this Subways franchise has no idea how to run a successful business. From the moment I walked in, the atmosphere was dismal and disorganized.Abysmal Employee Treatment: The employees at this Subways were treated as nothing more than disposable objects. I witnessed the manager yelling at the staff, berating them for minor mistakes, and even publicly humiliating them in front of customers. It was appalling to see such disrespect and disregard for the hardworking individuals who make this establishment run.Inefficient Staffing and Poor Training: It was evident that the employees were overworked and undertrained. They seemed overwhelmed and unable to keep up with the demands of the restaurant. Orders were mixed up, and the service was incredibly slow. It's clear that the owner does not invest in proper training or hire an adequate number of staff members to handle the workload.Lack of Professionalism: The owner's unprofessional behavior was evident in their interactions with employees. Instead of providing constructive feedback or guidance, they resorted to belittling and insulting their staff. Witnessing this behavior made me question the owner's ability to handle conflicts or manage a team effectively.Negligence towards Employee Well-being: The owner displayed a total disregard for the well-being of their employees. The A/C in this establishment was not working and employees have to work in extremely hot temperatures.Hostile Work Environment: The owner's rude behavior permeated the entire establishment, creating a toxic and hostile work environment. It was evident that fear and anxiety prevailed among the employees, stifling their ability to perform their duties effectively. This kind of negative atmosphere not only affects employee morale but also impacts the overall customer experience.It is disheartening to see such an owner who fails to treat their employees with respect and professionalism. This behavior not only reflects poorly on the establishment but also diminishes the overall dining experience. I urge potential customers to seek out a different Subways location or support businesses that prioritize employee well-being and customer satisfaction.
Do not say you Are open to 10:30 When it is 10 o'clock and you won't answer The phone and you can't place an order online. Totally pathetic
Casey Oneill
Fresh bread and A sub that is made the right way. This is all I need sometimes.
Kelvin Angeles
I’ve been going to this location for the past few weeks, ordering online and my experience has been great! The employees are always nice and interact with the customers promptly. The sandwiches are always good and can’t wait to go back!
I recently visited this Subway location and had an extremely unpleasant experience with the staff. There were two female employees, both speaking Spanish. One of them began making my sandwich, and I politely asked her to spread the lettuce to the corners of the sandwich. Shockingly, she turned to her coworker and said, in Spanish, "el pendijo no habla bien," which translates to an offensive term suggesting I don't speak well.
I was taken aback by this unprofessional and disrespectful behavior. When I asked her why she said that, she denied it and claimed she didn’t say anything wrong. Being the only customer in the store, it was clear who she was referring to.
I requested their names to file a complaint, but both refused to provide them. I then asked for the contact information of their manager or supervisor, and they also declined to give it to me.
This happened on December 30th, 2024, at 6:30 PM at the Subway located at 1996 W Main St Bldg #3, Stamford, CT 06901.
This level of disrespect and lack of accountability is unacceptable, especially in a customer service setting. I hope Subway management takes this seriously and addresses the behavior of these employees. No customer should ever feel disrespected or mistreated like this.
Atmosphere: 1
Food: 1
Service: 1
I had an outstanding experience at Subway #994-0 in Stamford, CT, thanks to Jaime! Her service was exceptional from start to finish. Jaime greeted me warmly and was incredibly efficient, making sure my order was exactly how I wanted it. The sandwich was fresh and delicious, and the restaurant was clean and well-maintained. Jaime's friendly demeanor and attention to detail truly made my visit memorable. I will definitely be returning and highly recommend this Subway location to others. Five stars!
Atmosphere: 5
Food: 5
Service: 5
The owner Touches yes Touches the meat and veggies I worked for this guy back in the day and he doesn’t hesitate to help himself to a few slices of ham or a pepper or two forget the owners poor attitude and forget his unprofessionalism you will get sick eating food that he digs through with his nasty hands he’s done it before he’ll do it again think about your children
Atmosphere: 1
Food: 1
Service: 1
They are not fair at all with there serving size at allIt's a shame how small they made my family's food
Atmosphere: 2
Food: 1
Service: 1
I honestly cannot explain in words how I feel so bad for the girl/woman who was clearly Muslim and wearing a headscarf, the store owner was interviewing her. I stood in line waiting to order and all I hear is, "All muslims are fanatics, they lie, cheat, drink" and said much more. I am not Muslim myself but it is absolute disgusting to hear this. Store owner proceeded to keep talking and berating her. I had to leave. ABSOLUTELY DISGUSTING!!!!!!!!
Atmosphere: 1
They close a store before business hours. They don’t even open a door for you after 10:20 pm.
Atmosphere: 1
Service: 1
Friendly employees.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Black Forest Ham Sandwich Combo
My experience was nothing short of dreadful. The poor management and mistreatment of employees left a bad impression.
Unprofessional and Incompetent Owner: It is evident that the owner of this Subways franchise has no idea how to run a successful business. From the moment I walked in, the atmosphere was dismal and disorganized.
Abysmal Employee Treatment: The employees at this Subways were treated as nothing more than disposable objects. I witnessed the manager yelling at the staff, berating them for minor mistakes, and even publicly humiliating them in front of customers. It was appalling to see such disrespect and disregard for the hardworking individuals who make this establishment run.
Inefficient Staffing and Poor Training: It was evident that the employees were overworked and undertrained. They seemed overwhelmed and unable to keep up with the demands of the restaurant. Orders were mixed up, and the service was incredibly slow. It's clear that the owner does not invest in proper training or hire an adequate number of staff members to handle the workload.
Lack of Professionalism: The owner's unprofessional behavior was evident in their interactions with employees. Instead of providing constructive feedback or guidance, they resorted to belittling and insulting their staff. Witnessing this behavior made me question the owner's ability to handle conflicts or manage a team effectively.
Negligence towards Employee Well-being: The owner displayed a total disregard for the well-being of their employees. The A/C in this establishment was not working and employees have to work in extremely hot temperatures.
Hostile Work Environment: The owner's rude behavior permeated the entire establishment, creating a toxic and hostile work environment. It was evident that fear and anxiety prevailed among the employees, stifling their ability to perform their duties effectively. This kind of negative atmosphere not only affects employee morale but also impacts the overall customer experience.
It is disheartening to see such an owner who fails to treat their employees with respect and professionalism. This behavior not only reflects poorly on the establishment but also diminishes the overall dining experience. I urge potential customers to seek out a different Subways location or support businesses that prioritize employee well-being and customer satisfaction.
Very good restaurant
My experience was nothing short of dreadful. The poor management and mistreatment of employees left a bad impression.Unprofessional and Incompetent Owner: It is evident that the owner of this Subways franchise has no idea how to run a successful business. From the moment I walked in, the atmosphere was dismal and disorganized.Abysmal Employee Treatment: The employees at this Subways were treated as nothing more than disposable objects. I witnessed the manager yelling at the staff, berating them for minor mistakes, and even publicly humiliating them in front of customers. It was appalling to see such disrespect and disregard for the hardworking individuals who make this establishment run.Inefficient Staffing and Poor Training: It was evident that the employees were overworked and undertrained. They seemed overwhelmed and unable to keep up with the demands of the restaurant. Orders were mixed up, and the service was incredibly slow. It's clear that the owner does not invest in proper training or hire an adequate number of staff members to handle the workload.Lack of Professionalism: The owner's unprofessional behavior was evident in their interactions with employees. Instead of providing constructive feedback or guidance, they resorted to belittling and insulting their staff. Witnessing this behavior made me question the owner's ability to handle conflicts or manage a team effectively.Negligence towards Employee Well-being: The owner displayed a total disregard for the well-being of their employees. The A/C in this establishment was not working and employees have to work in extremely hot temperatures.Hostile Work Environment: The owner's rude behavior permeated the entire establishment, creating a toxic and hostile work environment. It was evident that fear and anxiety prevailed among the employees, stifling their ability to perform their duties effectively. This kind of negative atmosphere not only affects employee morale but also impacts the overall customer experience.It is disheartening to see such an owner who fails to treat their employees with respect and professionalism. This behavior not only reflects poorly on the establishment but also diminishes the overall dining experience. I urge potential customers to seek out a different Subways location or support businesses that prioritize employee well-being and customer satisfaction.
Restaurantji Recommends
Do not say you Are open to 10:30 When it is 10 o'clock and you won't answer The phone and you can't place an order online. Totally pathetic
Fresh bread and A sub that is made the right way. This is all I need sometimes.
I’ve been going to this location for the past few weeks, ordering online and my experience has been great! The employees are always nice and interact with the customers promptly. The sandwiches are always good and can’t wait to go back!
Got sick
Dine in: Yes
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