Love Zack’s!! I’ve been coming here for years & it’s always delicious. Plenty of toppings to choose from, & such a welcoming place to grab a treat!! Staff is so nice & always encourages me to try their new flavors!!
alicia augustyn
Zack’s Frozen Yogurt is always fresh, tasty, and has great flavor options. The shop is clean, the toppings are stocked, and the staff is super friendly. Definitely my go-to froyo spot!!
John Udiskey
Great place. Service was excellent and prices very reasonable
t michelle brown
I’ve been a loyal customer of Zack's Frozen Yogurt for over 30 years—long before the ownership changed—and I’ve never experienced anything like what happened today. If customer service has truly gone off a cliff, this visit was the proof.
I walked in for a simple cup of frozen yogurt, something I’ve done countless times. The young woman behind the counter didn’t ask if I wanted a lid (as I’m always asked), and instead overfilled the cup. When I politely said I wanted a lid, she scraped off the top like it was garbage. That may seem small to some, but presentation matters. I’m not an animal, and I don’t expect to be served like one.
When I pointed out that this wasn’t how it should be done, she snapped back with, “Well how do you think I’m going to close it?”—then followed up with, “If you don’t like it, come back here and make it yourself.” Excuse me? That’s not just rude, it’s hostile. I asked the other employee to make a new one, and the same young woman kept up the nasty attitude, saying “I don’t care, it’s not mine either.”
The second employee did apologize, and I appreciated that. But when I said I’d be calling the owner, I was told he’s on vacation. Is that why the staff feels free to treat customers with such disrespect?
Zack’s used to be a place where service matched the sweetness of the yogurt. Now, it feels like the values that built this business have melted away. I sincerely hope the owner reads this and takes action—because this kind of behavior is unacceptable, and longtime customers like me deserve better.
Mfm 2461
The best!
Sara Rivera
Really good.
Paola Chaves
My favorite place to get Frozen Yogurt. They have pineapple flavor sometimes and a great variety of different flavors and options to make it really tasty.
Kevin Michael
Friendly service, and DELICIOUS frozen yogurt sundaes!! 5 stars and 2 thumbs up! 💖👍🏻👍🏻⭐️⭐️⭐️⭐️⭐️💖
Haven't been in years,and recently vacationed in the area. It's as good as I remembered.
Cole Carey2
I carpool with Zach to my soccer practices. We share apple slices and Dirtitos but sometimes Zach has bathroom emergencys and we giggle. This is Zach.
Becky Gomes
Always the best treat!
Tim Kelly
The go-to place for frozen yogurt in the Stratford CT area. Always busy on summer evenings, but service is fast and friendly, so wait time is minimal. A good rotating selection of flavors with some always available regular ones.
Best around….great staff
Best Froyo around. Period.
Love Zack’s!! I’ve been coming here for years & it’s always delicious. Plenty of toppings to choose from, & such a welcoming place to grab a treat!! Staff is so nice & always encourages me to try their new flavors!!
Zack’s Frozen Yogurt is always fresh, tasty, and has great flavor options. The shop is clean, the toppings are stocked, and the staff is super friendly. Definitely my go-to froyo spot!!
Great place. Service was excellent and prices very reasonable
I’ve been a loyal customer of Zack's Frozen Yogurt for over 30 years—long before the ownership changed—and I’ve never experienced anything like what happened today. If customer service has truly gone off a cliff, this visit was the proof.
I walked in for a simple cup of frozen yogurt, something I’ve done countless times. The young woman behind the counter didn’t ask if I wanted a lid (as I’m always asked), and instead overfilled the cup. When I politely said I wanted a lid, she scraped off the top like it was garbage. That may seem small to some, but presentation matters. I’m not an animal, and I don’t expect to be served like one.
When I pointed out that this wasn’t how it should be done, she snapped back with, “Well how do you think I’m going to close it?”—then followed up with, “If you don’t like it, come back here and make it yourself.” Excuse me? That’s not just rude, it’s hostile. I asked the other employee to make a new one, and the same young woman kept up the nasty attitude, saying “I don’t care, it’s not mine either.”
The second employee did apologize, and I appreciated that. But when I said I’d be calling the owner, I was told he’s on vacation. Is that why the staff feels free to treat customers with such disrespect?
Zack’s used to be a place where service matched the sweetness of the yogurt. Now, it feels like the values that built this business have melted away. I sincerely hope the owner reads this and takes action—because this kind of behavior is unacceptable, and longtime customers like me deserve better.
The best!
Really good.
My favorite place to get Frozen Yogurt. They have pineapple flavor sometimes and a great variety of different flavors and options to make it really tasty.
Friendly service, and DELICIOUS frozen yogurt sundaes!! 5 stars and 2 thumbs up! 💖👍🏻👍🏻⭐️⭐️⭐️⭐️⭐️💖
Restaurantji Recommends
Haven't been in years,and recently vacationed in the area. It's as good as I remembered.
I carpool with Zach to my soccer practices. We share apple slices and Dirtitos but sometimes Zach has bathroom emergencys and we giggle. This is Zach.
Always the best treat!
The go-to place for frozen yogurt in the Stratford CT area. Always busy on summer evenings, but service is fast and friendly, so wait time is minimal. A good rotating selection of flavors with some always available regular ones.
Atmosphere: 5
Food: 5
Service: 5
Perfect, yummy, & light frozen yogurt :) great toppings options . Friendly staff & service.
Atmosphere: 5
Food: 5
Service: 5
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