Very rude incomplete order tried to get it corrected and was totally ignored DON'T WASTE YOUR MONEY
Atmosphere: 1
Food: 1
Service: 1
Nico
I had a really bad experience at this fast food place. The workers were rude and acted like they didn’t want to be there. The place wasn’t clean at all—tables were dirty, the floor was messy, and the bathroom was worse. The food didn’t taste fresh and was thrown together carelessly. Overall, both the service and the food were disappointing. Definitely not going back.
Vegetarian options: None.
Kid-friendliness: I wouldn't for mine to go at all.
Wheelchair accessibility: N/A
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Famous Bowl, Fried Chicken
Gregory Eddie
I'm a platinum dasher with 4.98 rating. I went to pick up an order due at 5:32pm. It went past the time and there were a lot of people waiting. It took 7 minutes for an employee to approach me. I told him the name of the client. He said it's not ready yet but gave me Their drink. I asked how long he thinks until it's ready (just so I knew if I was going to cancel the order so I don't get a late delivery contract breach). He started explaining to me Their businesses employment related issues such as people calling out. I said calmly that it's ok I don't need to know any of that I just wanted to know how long he thinks it will take. He told me not to give him attitude and started explaining again that they are understaffed and that they are backed up. I stated for him to not give me attitude I just needed to know the time or an estimate not everything else. Another employee approached with my clients meal and he gave it to me and said oh here it is don't return again. All he had to do was check on the status of the order. As I left the store he told another dasher how long Their wait time is. I stated as leaving, wow so you can tell them but not me. I am autistic. My voice is monotone and how am I going to be treated like this, just because I was curious on the status so I can decide my decision on the order or update the customer. I was stating it was basically chill, I dont need to know all the details and he didn't need to stress out explaining it, now because I didn't want to hear him vent KFC's short staff issues, I am treated this way?
Atmosphere: 1
Food: 1
Service: 1
LiAnna Narie
I went through the drive-thru last night for just 2 large sides. The kid who took my order was super friendly, he did make a mistake and didn't charge me for the large coleslaw by mistake, the manager or owner ( the Indian guy) was so mean to the kid because he didn't ring up the correct size, he was so aggressive with the kid and talked to him very disrespectfully. It took everything in me to not go in that restaurant and stand up for that kid. Nobody's kid should be talked to like that, regardless if they made a mistake or not. Little do that guy know I will be taking this to some upper people. Just watch!
Jay Martel
The most disgusting restaurant I've even been to, food was room temperature and the place was extremely dirty. I couldn't finish eating and got sick a few hours later
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Mrs Colon
Horrible they charge for sauce when you purchase a meal with chicken nuggets you can tell they’re cheap won’t be coming back
Atmosphere: 1
Food: 1
Service: 1
Ben Candal
Always quick and the staff is friendly
Atmosphere: 5
Food: 4
Service: 5
Brock Z.
wanted to share my experience from tonight !! RAFAEL in the drive through was the best. I was not super familiar with the current menu and he took his time to explain the food selection to me as well as recommend great combo values and promos. I was treated with amazing customer service by him in the drive thru. This KFC location presents itself very professional and personable with an employee like him behind the microphone. Got home and the food was great. would highly recommend. Amazing experience on a late night after work.
Atmosphere: 5
Food: 5
Service: 5
Rehan Bhatti
Kid with curly hair on drive-thru always helpful, great service.
Service: 5
Gabriel M.
Definitely did an amazing job serving me. Around when I went, they were sampling the Apple Pie Poppers! Have never seen a fast food chain do that, and it deserves a 5 star review. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Chicken Sandwich, Original Chicken French Fries and Mac & Cheese
After finishing a job in the area, I spotted this KFC and noticed there was nobody in the drive thru line (odd for a KFC drive thru just before 1 p.m.), so I decided to roll the dice and take a chance and so I ordered a Famous Bowl with No Corn. I then ordered a bottle of water for my drink as I made it the meal... It's a better deal even if I don't eat the chocolate chip cookie. My order was verified and made properly. I had zero issues and was in and out in a flash! Perhaps the next time I'm in the area I will try my other KFC go-to; a Chicken Pot Pie...
I stop here for a quick dinner, this is the KFC in Torrington, the clerk was at best rude. A lady in front of me got a meal that if the clerk was better could have given her a better deal not 12 pieces of chicken for 45.00 outrageous. Then when I showed her the difference the clerk actually told her to be on her way. I had already ordered my meal and it was just thrown in the bag. I realize that not all KFC are the same but this one is in dire need of new management. Not again will I go there I hope chicken fillet comes to town and puts them in there place.
Parking: Does have handicapped parking
Wheelchair accessibility: Yes it does have wheelchair accessible
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Famous Bowl, Fried Chicken
Kay Khan
My order was wrong so I returned it to KFC. The guy then took the chicken and put it back on the shelf!!!
Atmosphere: 1
Food: 1
Service: 1
Kay Naraine
My order was wrong so I returned it to KFC. The guy then took the chicken and put it back on the shelf!!!
Very rude incomplete order tried to get it corrected and was totally ignored DON'T WASTE YOUR MONEY
Atmosphere: 1
Food: 1
Service: 1
I had a really bad experience at this fast food place. The workers were rude and acted like they didn’t want to be there. The place wasn’t clean at all—tables were dirty, the floor was messy, and the bathroom was worse. The food didn’t taste fresh and was thrown together carelessly. Overall, both the service and the food were disappointing. Definitely not going back.
Vegetarian options: None.
Kid-friendliness: I wouldn't for mine to go at all.
Wheelchair accessibility: N/A
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Famous Bowl, Fried Chicken
I'm a platinum dasher with 4.98 rating. I went to pick up an order due at 5:32pm. It went past the time and there were a lot of people waiting. It took 7 minutes for an employee to approach me. I told him the name of the client. He said it's not ready yet but gave me Their drink. I asked how long he thinks until it's ready (just so I knew if I was going to cancel the order so I don't get a late delivery contract breach). He started explaining to me Their businesses employment related issues such as people calling out. I said calmly that it's ok I don't need to know any of that I just wanted to know how long he thinks it will take. He told me not to give him attitude and started explaining again that they are understaffed and that they are backed up. I stated for him to not give me attitude I just needed to know the time or an estimate not everything else. Another employee approached with my clients meal and he gave it to me and said oh here it is don't return again. All he had to do was check on the status of the order. As I left the store he told another dasher how long Their wait time is. I stated as leaving, wow so you can tell them but not me. I am autistic. My voice is monotone and how am I going to be treated like this, just because I was curious on the status so I can decide my decision on the order or update the customer. I was stating it was basically chill, I dont need to know all the details and he didn't need to stress out explaining it, now because I didn't want to hear him vent KFC's short staff issues, I am treated this way?
Atmosphere: 1
Food: 1
Service: 1
I went through the drive-thru last night for just 2 large sides. The kid who took my order was super friendly, he did make a mistake and didn't charge me for the large coleslaw by mistake, the manager or owner ( the Indian guy) was so mean to the kid because he didn't ring up the correct size, he was so aggressive with the kid and talked to him very disrespectfully. It took everything in me to not go in that restaurant and stand up for that kid. Nobody's kid should be talked to like that, regardless if they made a mistake or not. Little do that guy know I will be taking this to some upper people. Just watch!
The most disgusting restaurant I've even been to, food was room temperature and the place was extremely dirty. I couldn't finish eating and got sick a few hours later
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Horrible they charge for sauce when you purchase a meal with chicken nuggets you can tell they’re cheap won’t be coming back
Atmosphere: 1
Food: 1
Service: 1
Always quick and the staff is friendly
Atmosphere: 5
Food: 4
Service: 5
wanted to share my experience from tonight !! RAFAEL in the drive through was the best. I was not super familiar with the current menu and he took his time to explain the food selection to me as well as recommend great combo values and promos. I was treated with amazing customer service by him in the drive thru. This KFC location presents itself very professional and personable with an employee like him behind the microphone. Got home and the food was great. would highly recommend. Amazing experience on a late night after work.
Atmosphere: 5
Food: 5
Service: 5
Kid with curly hair on drive-thru always helpful, great service.
Service: 5
Definitely did an amazing job serving me. Around when I went, they were sampling the Apple Pie Poppers! Have never seen a fast food chain do that, and it deserves a 5 star review. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Chicken Sandwich, Original Chicken French Fries and Mac & Cheese
Restaurantji Recommends
After finishing a job in the area, I spotted this KFC and noticed there was nobody in the drive thru line (odd for a KFC drive thru just before 1 p.m.), so I decided to roll the dice and take a chance and so I ordered a Famous Bowl with No Corn. I then ordered a bottle of water for my drink as I made it the meal... It's a better deal even if I don't eat the chocolate chip cookie.
My order was verified and made properly.
I had zero issues and was in and out in a flash!
Perhaps the next time I'm in the area I will try my other KFC go-to;
a Chicken Pot Pie...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes & Gravy, Famous Bowl, Fried Chicken, Chicken Sandwich
Chicken was super dry
I stop here for a quick dinner, this is the KFC in Torrington, the clerk was at best rude. A lady in front of me got a meal that if the clerk was better could have given her a better deal not 12 pieces of chicken for 45.00 outrageous. Then when I showed her the difference the clerk actually told her to be on her way. I had already ordered my meal and it was just thrown in the bag. I realize that not all KFC are the same but this one is in dire need of new management. Not again will I go there I hope chicken fillet comes to town and puts them in there place.
Parking: Does have handicapped parking
Wheelchair accessibility: Yes it does have wheelchair accessible
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Famous Bowl, Fried Chicken
My order was wrong so I returned it to KFC. The guy then took the chicken and put it back on the shelf!!!
Atmosphere: 1
Food: 1
Service: 1
My order was wrong so I returned it to KFC. The guy then took the chicken and put it back on the shelf!!!
Atmosphere: 1
Food: 1
Service: 1
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