This is my go to Dunkin’ Donuts, as I never have a problem with service or my order, but my biggest complaint in issue would be the parking. The parking in front of the building when you pull in by Domino’s should be eliminated because when it gets busy, it is impossible to get out of those parking spots or use them. That area should be for drive-through line only and everybody else can use the parking in the back. It’s only a matter of time before somebody gets into an accident backing out accidentally into the drive-through line.
Atmosphere: 4
Food: 4
Service: 4
C C Reed
This location is the most consistent on quality and taste.Very good. Thank you.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Munchkins Donut Hole Treats, Sweet Black Pepper Breakfast Sandwich, Iced Latte, Egg and Cheese, Bacon Egg and Cheese
Barbara Valentine
It took seven people to complete my brkfast order. Are you for real? I guess there is no unemployment problem here. More training should be put in place. P.S. Drive thru customers are NOT more important than shop customers. I was ignored for too long last week. Pls improve service at Route 83 Rockville store.
Atmosphere: 3
Food: 3
Service: 3
Lisavale Ballestrini
Six people on and it took ten minutes for them to come over and ask for my order and I was the only one there. New girl was very nice. The rest were a joke!!!!
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Bacon Egg and Cheese, Muffins, Bagels, Donuts
Breanna York
I just wanted to say that Juanita is a pleasure there! she is so friendly whenever I come in, I complimented her yesterday when I saw her, there’s a few others that are super friendly and know me and talk to me when I come in.
Atmosphere: 5
Food: 5
Service: 5
Sal Volpe
I Was Very Satisfied with getting a Fresh Hot Coffee with a blueberry muffin that helped me get Recharged after a sleepless night! It's not often someone gets a Fresh Hot coffee made to order though I was Very Satisfied with this Dunkin location because they have plenty of staff to help.i'm looking forward to coming back to this Dunkin again Very Soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins
Shannon
No one is coming to Dunkin for the exquisite cuisine but the service here is insanely efficient. Is the manager a former drill sergeant? I got through the line at 8:30 AM in a busy area all within the duration of one Billy Joel bop. I usually only eat here when I’m desperate but now that I know how convenient desperation is I’m sure I’ll be making more frequent stops.P.S. Lol at the review asking for Dunkin to hire educated people? Pretty sure no educated person is working here as a passion project for $15 an hour but prove me wrong
Atmosphere: 5
Food: 3
Service: 5
Karen Walsh
Brought elderly friend for lunch today. Awful experience. Ordered 2 egg sandwiches on untoasted croissants, coffee and soda. After waiting 15 min for dine in order, staff admitted they forgot, then gave us over toasted sandwiches. Mostly inedible. At least they gave free hash browns for delay and coffee was OK. My friend was so disgusted by everything, she did not want order corrected. I counted 7 employees mostly chatting with each other. Dining room was not clean. And to top it off, a joined us for lunch. Note it was not busy, few customers which is unusual for this time of day. Bottom line, I will be looking for new Dunkin location.
Atmosphere: 1
Food: 1
Service: 1
Olivia W.
The staff were so sweet! I placed a mobile order with 5 drinks. They got me in and out of line within a minute! Super fast service, the nicest crew I've ever met, and the environment was just immaculate. My coffees were also made correctly & tasted phenomenal!! Best dunkin I've ever been to!!
Danny Meneke
Love coming here and seeing the afternoon crew. Juanita is one of the nicest people and it always makes my day to see her! Keep it up guys.
I order here maybe a few days a month through the dunkin app. It's super easy, the staff members are friendly, and my orders have been pretty perfect each time! Consistently delicious, quick, and friendly!
Julius Brown
You guys need to train your employees better. The customer service needs to be better! You have employees who are rude and don’t know how to properly take orders. Me and my best friend order one coffee and specifically asked for ice coffee. 1 the young girl was rude as hell acting like she didn’t wanna work and then 2 you have a young guy who spoke to my best friend rudely because they messed up her order. You guys need to hire older people who actually want to work because they both almost got dragged.
Atmosphere: 1
Food: 1
Service: 1
Pinaki Dhar
Good coffee. Glazed Doughnut was a little stale.
Atmosphere: 4
Food: 4
Service: 4
Amanda Lee-Gonzalez
Been going here for 4 years and still haven't gotten my coffee right. Got my husband wrong too.
Sam P
Please start hiring people to work here with an actual education. Everytime I go here it's a different inconsistent experience - different price or different coffee and I order the same coffee every day- whackadoodles over here
This is my go to Dunkin’ Donuts, as I never have a problem with service or my order, but my biggest complaint in issue would be the parking. The parking in front of the building when you pull in by Domino’s should be eliminated because when it gets busy, it is impossible to get out of those parking spots or use them. That area should be for drive-through line only and everybody else can use the parking in the back. It’s only a matter of time before somebody gets into an accident backing out accidentally into the drive-through line.
Atmosphere: 4
Food: 4
Service: 4
This location is the most consistent on quality and taste.Very good. Thank you.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Munchkins Donut Hole Treats, Sweet Black Pepper Breakfast Sandwich, Iced Latte, Egg and Cheese, Bacon Egg and Cheese
It took seven people to complete my brkfast order. Are you for real? I guess there is no unemployment problem here. More training should be put in place. P.S. Drive thru customers are NOT more important than shop customers. I was ignored for too long last week. Pls improve service at Route 83 Rockville store.
Atmosphere: 3
Food: 3
Service: 3
Six people on and it took ten minutes for them to come over and ask for my order and I was the only one there. New girl was very nice. The rest were a joke!!!!
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Bacon Egg and Cheese, Muffins, Bagels, Donuts
I just wanted to say that Juanita is a pleasure there! she is so friendly whenever I come in, I complimented her yesterday when I saw her, there’s a few others that are super friendly and know me and talk to me when I come in.
Atmosphere: 5
Food: 5
Service: 5
I Was Very Satisfied with getting a Fresh Hot Coffee with a blueberry muffin that helped me get Recharged after a sleepless night! It's not often someone gets a Fresh Hot coffee made to order though I was Very Satisfied with this Dunkin location because they have plenty of staff to help.i'm looking forward to coming back to this Dunkin again Very Soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins
No one is coming to Dunkin for the exquisite cuisine but the service here is insanely efficient. Is the manager a former drill sergeant? I got through the line at 8:30 AM in a busy area all within the duration of one Billy Joel bop. I usually only eat here when I’m desperate but now that I know how convenient desperation is I’m sure I’ll be making more frequent stops.P.S. Lol at the review asking for Dunkin to hire educated people? Pretty sure no educated person is working here as a passion project for $15 an hour but prove me wrong
Atmosphere: 5
Food: 3
Service: 5
Brought elderly friend for lunch today. Awful experience. Ordered 2 egg sandwiches on untoasted croissants, coffee and soda. After waiting 15 min for dine in order, staff admitted they forgot, then gave us over toasted sandwiches. Mostly inedible. At least they gave free hash browns for delay and coffee was OK. My friend was so disgusted by everything, she did not want order corrected. I counted 7 employees mostly chatting with each other. Dining room was not clean. And to top it off, a joined us for lunch. Note it was not busy, few customers which is unusual for this time of day. Bottom line, I will be looking for new Dunkin location.
Atmosphere: 1
Food: 1
Service: 1
The staff were so sweet! I placed a mobile order with 5 drinks. They got me in and out of line within a minute! Super fast service, the nicest crew I've ever met, and the environment was just immaculate. My coffees were also made correctly & tasted phenomenal!! Best dunkin I've ever been to!!
Love coming here and seeing the afternoon crew. Juanita is one of the nicest people and it always makes my day to see her! Keep it up guys.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I order here maybe a few days a month through the dunkin app. It's super easy, the staff members are friendly, and my orders have been pretty perfect each time! Consistently delicious, quick, and friendly!
You guys need to train your employees better. The customer service needs to be better! You have employees who are rude and don’t know how to properly take orders. Me and my best friend order one coffee and specifically asked for ice coffee. 1 the young girl was rude as hell acting like she didn’t wanna work and then 2 you have a young guy who spoke to my best friend rudely because they messed up her order. You guys need to hire older people who actually want to work because they both almost got dragged.
Atmosphere: 1
Food: 1
Service: 1
Good coffee. Glazed Doughnut was a little stale.
Atmosphere: 4
Food: 4
Service: 4
Been going here for 4 years and still haven't gotten my coffee right. Got my husband wrong too.
Please start hiring people to work here with an actual education. Everytime I go here it's a different inconsistent experience - different price or different coffee and I order the same coffee every day- whackadoodles over here
Atmosphere: 1
Food: 1
Service: 1