Used to be able to give this location 5 stars but in recent years this location has gone down. They don't greet you when you walk in the door and if busy you spend more time feeling like your being ignored. Today we walked in before a line formed and I was nice enough to let 1 family go ahead of me because we were undecided but once we figured out what we wanted we were told to go to back of line that had formed after we came in. We just left. In my opinion that is rude. So I we took a ride to watertown and went there. We will gladly go further away even if it means another town to be treated fairly. Sad part is when it was mentioned at the other marvel they said they are not surprised if it was the waterbury location. They hear the same complaint about this location constantly. Obviously need to fix something. Also having a line start away from your ice-cream options doesn't make sense
Speedo Ruggiers
In one word AWESOME
Jann M
Fav ice cream spot
Michael Ackley
Nice staff. Great ice cream.
Melly C
I love coconut icecream
Neusa Cad
This place become expensive extremely, disorganized alots of people for nothing they manage to mess up your order.
Richard Chen See
Efficient service and still the same taste from childhood.
OFNR Studios
Great spot to take the kids for some quick ice cream.
S L
A small is now equivalent to a child's size cup, and a medium is now a small. Anything to cut cost, not a good look CARVEL!
love the ice-cream and shakes
Used to be able to give this location 5 stars but in recent years this location has gone down. They don't greet you when you walk in the door and if busy you spend more time feeling like your being ignored. Today we walked in before a line formed and I was nice enough to let 1 family go ahead of me because we were undecided but once we figured out what we wanted we were told to go to back of line that had formed after we came in. We just left. In my opinion that is rude. So I we took a ride to watertown and went there. We will gladly go further away even if it means another town to be treated fairly. Sad part is when it was mentioned at the other marvel they said they are not surprised if it was the waterbury location. They hear the same complaint about this location constantly. Obviously need to fix something. Also having a line start away from your ice-cream options doesn't make sense
In one word AWESOME
Fav ice cream spot
Nice staff. Great ice cream.
I love coconut icecream
This place become expensive extremely, disorganized alots of people for nothing they manage to mess up your order.
Efficient service and still the same taste from childhood.
Great spot to take the kids for some quick ice cream.
A small is now equivalent to a child's size cup, and a medium is now a small. Anything to cut cost, not a good look CARVEL!
Restaurantji Recommends
Rude employees with no customer service experience!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Milkshake Vanilla, Ice Cream Sundae
Staff wasn't friendly or inviting. She looked miserable. I tipped her anyway hoping it would change her day.
Atmosphere: 1
Food: 4
Service: 1
So dang good! ?
Atmosphere: 5
Food: 5
Service: 5
Frankies is my favorite place for hotdogs and sweet potato fries
Atmosphere: 5
Food: 5
Service: 5
Great ice cream and shakes. Great service
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sherbet Scooped
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