Dunkin'
160 Kukas Ln, Waterbury
(203) 635-5718
Recent Reviews
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Preordered a French cruller and cookie butter ice cream. Coffee had no cookie butter syrup and they gave me a glazed donut. They didn't tell me or anything. When I can back they told me it's too late I drove away.
Food: 1
Service: 1
What is up with their Splenda? I used to get 4 Splenda on a large iced coffee and it would taste sweet. Over the years that increased to 5, then 6, then 7, 8, 9, and now even 10 isn’t sweet enough.
It’s so ridiculous that I’ve thought maybe I’m losing my sense of taste. Except that everywhere else, just a few Splenda packets will do, and same when I make coffee at home. It’s only at Dunkin Donuts that I need an obscene number of Splenda servings, and this all started years back when they switched to their Splenda machines (instead of the packets they would manually open for customers).
I’m pretty tired of coming in here and wondering how many extra packets of Splenda I need to bring with me to correct the sweetness. Today I added two extra to the ten they put in. Whatever their Splenda machine is doing, it’s not adding real servings of real Splenda. Because if it were, the result would be the same that I get everywhere—an objectively sweet coffee.
Dunkin, you’re losing me here. Fix your Splenda machines. Or don’t and watch us spend our money on Starbucks instead, or even better, start making more of our coffee at home. I’ll get my coffee one way or another, but you may not get my money when I do.
Atmosphere: 3
Food: 2
Service: 3
Visited on Sunday early afternoon. Staff focuses on drive thru customers. Associate that took order forgot about it to fulfill drive thru orders. Beware. 🤔
Atmosphere: 3
Food: 3
Service: 2
Stopped during a long trip for a bathroom break. Only one bathroom here so there was a line. But the staff didn't bother anyone waiting. Wound up getting a coffee ☕️ specialty drink to go.
Worked out fine for us.
Hope they have the donut 🍩 you want, and no line for the bathroom and...enjoy!!!
Atmosphere: 4
Food: 4
Service: 4
This is my favorite Dunkin. They get my order right and are always so nice
Service: 5
Cashier at the drive thru had a great attitude. I wish every fast food interaction was this pleasant. 4/29/25 around 2:30
Atmosphere: 5
Food: 5
Service: 5
No munchkins no coffee rolls dunkin' donuts doesn't carry donuts anymore
I am in here just about everyday after work! Excellent service and a really warm vibe. Plus, there is a particular employee that has THE prettiest smile. Coffee's are so much better when you receive them with a smile like hers.
Atmosphere: 5
Food: 5
Service: 5
Fortunately this location was still open at 9:40 pm. I ordered coffee. It was fresh and prepared to my preference. I have gone there frequently and get excellent service and food any hour they are supposed to be open.
Atmosphere: 5
Food: 5
Service: 5
Hot latte was ice cold
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
If a customer at the drive thru asks for assorted munchkins, but your location only has TWO types of munchkins at the moment, then say so and give me the option to choose whether I want to still buy them or not. Such a waste of money.
Atmosphere: 1
Food: 1
Service: 1
Can't go wrong with dunkin
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Standard experience
Great coffee, great environment
Atmosphere: 5
Food: 5
Service: 5
Would not recommend this location.
Food: 1
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