Dunkin'
2714 S Main St, Waterbury
(203) 759-5703
Recent Reviews
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The coffee has gotten weak over the years and other than an occasional donut I'm really not into their processed food and I use the word food loosely.
Atmosphere: 2
Food: 2
Service: 4
Friendly but slow
Atmosphere: 4
Food: 4
Service: 4
Absolute worst service I’ve had from them. Ordered my food when there wasn’t even a line in the drive through and stood there for 15 mins waiting and they still never gave it to me. Ended up paying for a 6$ “deal” but only got the medium coffee and not the food. Absolutely piss poor quality of work ethic is here.
Atmosphere: 1
Food: 1
Service: 1
I literally order the SAME drink every time I go there to the drive thru. Well today they made it wrong. So I had to turn back around to go inside to get it fixed and was ignored for a good 5 mins before the manager came from the back to address my concern. There were no customers in there just me with my coffee in hand. When I explained to the manager my issue she just took the coffee tossed it in the trash remade it with the biggest pile of whip cream and a bunch of caramel drizzle so that when she put the lid on it ran over. I didnt even say anything. I just took it and left as already felt uncomfortable. I don't think I'll be returning to this particular DD because there's literally only 2 workers there who are pleasant. The rest of them always seem to have an attitude and I will NOT walk on eggshells being afraid to speak up when I'M THE ONE who was inconvenienced. I get we have bad days and mistakes happen but to have such a passive aggressive attitude with a customer simply asking to correct a drink is insane. I don't even write reviews but the way they made me feel almost made me give the whole order back and ask for a refund
Atmosphere: 2
Food: 3
Service: 1
Horrible dd. Coffee is always awful employees dont wanna be there? Always under handed ✋️. Tony u need to shut this 1 down
Atmosphere: 2
Food: 2
Service: 1
Amazing customer service. Always making my coffee perfect anytime I order. I live a town away and have plenty of Dunkin’s in my town but I always make the drive to this location.
Worst customer service ever. Ignorance at its best and just pure laziness and lack of service. Two employees refused to give first names or store manager information and got loud when I asked for it. These two definitely hate their jobs and it shows!!
Atmosphere: 1
Food: 1
Service: 1
Went into Dunkin Donuts. There was a young man cleaning out the machine. He saw me he jumped up and took care of me. I was very happy with the service I received by Jordan.
Atmosphere: 5
Food: 4
Service: 5
There’s a guy at the window who’s completely useless. He ignored the customer so he could continue his back and forth banter with the manager. I’m sure the manager doesn’t get paid enough to baby sit him everyday. The order was also wrong. Wasted trip
Atmosphere: 1
Food: 1
Service: 1
Good place also good 10$ dollars good for 6 donuts.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Quick and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
A cup of coffee can take forever. They need more personal.
Atmosphere: 5
Food: 5
Service: 1
Good place also good 10$ dollars good for 6 donuts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Morning manager is a weirdo she gotta go 6am and she having an attitude getting loud
Atmosphere: 1
Food: 1
Service: 1
My every morning go
Atmosphere: 5
Food: 5
Service: 5
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