They my munchkin order wrong. Munchkins!! Ordered on the app.
Marco Da Silva
Hit or miss when it comes down to quality and getting the order right. No consistency, have left countless times missing items. Long wait times is the usual
Atmosphere: 2
Food: 2
Service: 2
Anthony
Staff is too packed with work to even greet customers anymore. Shame on the management/franchise owner.
Atmosphere: 3
Food: 5
Service: 1
Rafael Casas
Love it. They on point
Christine Provo
They were backed up. One of the employees made the while process so slow. Everyone else was going as they should but this one employee couldn't get it right
Atmosphere: 5
Food: 5
Service: 5
Samantha Halkovic
Ordered delivery and did not receive any of the 4 donuts that I ordered. Highly unsatisfied
Atmosphere: 1
Food: 1
Service: 1
Will Pellot
Worst Dunkin in Waterbury hands down
Dana
The gas station attached can be a little much to deal with in the morning, but the staff are great, coffee is great, and it's usually pretty quick.
Atmosphere: 4
Food: 4
Service: 5
Cidalia
Staff were so distracted talking about me under their breath they couldn't even make my drink correctly 🙄
Atmosphere: 1
Food: 1
Service: 1
Ernesto Otero
So I bought two lattes and one bagel twist first thing was I got a bagel with cheddar 🤔 and the lattes forget about it water down coffee smh
The coffee has gotten weak over the years and other than an occasional donut I'm really not into their processed food and I use the word food loosely.
Atmosphere: 2
Food: 2
Service: 4
Peter Fegley
Friendly but slow
Atmosphere: 4
Food: 4
Service: 4
nathaniel sanford
Absolute worst service I’ve had from them. Ordered my food when there wasn’t even a line in the drive through and stood there for 15 mins waiting and they still never gave it to me. Ended up paying for a 6$ “deal” but only got the medium coffee and not the food. Absolutely piss poor quality of work ethic is here.
Atmosphere: 1
Food: 1
Service: 1
mesha satawhite
I literally order the SAME drink every time I go there to the drive thru. Well today they made it wrong. So I had to turn back around to go inside to get it fixed and was ignored for a good 5 mins before the manager came from the back to address my concern. There were no customers in there just me with my coffee in hand. When I explained to the manager my issue she just took the coffee tossed it in the trash remade it with the biggest pile of whip cream and a bunch of caramel drizzle so that when she put the lid on it ran over. I didnt even say anything. I just took it and left as already felt uncomfortable. I don't think I'll be returning to this particular DD because there's literally only 2 workers there who are pleasant. The rest of them always seem to have an attitude and I will NOT walk on eggshells being afraid to speak up when I'M THE ONE who was inconvenienced. I get we have bad days and mistakes happen but to have such a passive aggressive attitude with a customer simply asking to correct a drink is insane. I don't even write reviews but the way they made me feel almost made me give the whole order back and ask for a refund
Atmosphere: 2
Food: 3
Service: 1
Mike Violette
Horrible dd. Coffee is always awful employees dont wanna be there? Always under handed ✋️. Tony u need to shut this 1 down
They my munchkin order wrong. Munchkins!! Ordered on the app.
Hit or miss when it comes down to quality and getting the order right. No consistency, have left countless times missing items. Long wait times is the usual
Atmosphere: 2
Food: 2
Service: 2
Staff is too packed with work to even greet customers anymore. Shame on the management/franchise owner.
Atmosphere: 3
Food: 5
Service: 1
Love it. They on point
They were backed up. One of the employees made the while process so slow. Everyone else was going as they should but this one employee couldn't get it right
Atmosphere: 5
Food: 5
Service: 5
Ordered delivery and did not receive any of the 4 donuts that I ordered. Highly unsatisfied
Atmosphere: 1
Food: 1
Service: 1
Worst Dunkin in Waterbury hands down
The gas station attached can be a little much to deal with in the morning, but the staff are great, coffee is great, and it's usually pretty quick.
Atmosphere: 4
Food: 4
Service: 5
Staff were so distracted talking about me under their breath they couldn't even make my drink correctly 🙄
Atmosphere: 1
Food: 1
Service: 1
So I bought two lattes and one bagel twist first thing was I got a bagel with cheddar 🤔 and the lattes forget about it water down coffee smh
Food: 1
Service: 3
Restaurantji Recommends
The coffee has gotten weak over the years and other than an occasional donut I'm really not into their processed food and I use the word food loosely.
Atmosphere: 2
Food: 2
Service: 4
Friendly but slow
Atmosphere: 4
Food: 4
Service: 4
Absolute worst service I’ve had from them. Ordered my food when there wasn’t even a line in the drive through and stood there for 15 mins waiting and they still never gave it to me. Ended up paying for a 6$ “deal” but only got the medium coffee and not the food. Absolutely piss poor quality of work ethic is here.
Atmosphere: 1
Food: 1
Service: 1
I literally order the SAME drink every time I go there to the drive thru. Well today they made it wrong. So I had to turn back around to go inside to get it fixed and was ignored for a good 5 mins before the manager came from the back to address my concern. There were no customers in there just me with my coffee in hand. When I explained to the manager my issue she just took the coffee tossed it in the trash remade it with the biggest pile of whip cream and a bunch of caramel drizzle so that when she put the lid on it ran over. I didnt even say anything. I just took it and left as already felt uncomfortable. I don't think I'll be returning to this particular DD because there's literally only 2 workers there who are pleasant. The rest of them always seem to have an attitude and I will NOT walk on eggshells being afraid to speak up when I'M THE ONE who was inconvenienced. I get we have bad days and mistakes happen but to have such a passive aggressive attitude with a customer simply asking to correct a drink is insane. I don't even write reviews but the way they made me feel almost made me give the whole order back and ask for a refund
Atmosphere: 2
Food: 3
Service: 1
Horrible dd. Coffee is always awful employees dont wanna be there? Always under handed ✋️. Tony u need to shut this 1 down
Atmosphere: 2
Food: 2
Service: 1
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