Dunkin'

535 Watertown Ave, Waterbury
(203) 574-5192

Recent Reviews

Sort by
Taryssa Kilian

On 7/28/25 I visited this dunkin while on a break of my job. I watched the training manager berate and insult, what looked to me like, a hardworking young male employee. This young man never once raised his voice at the manager, he just continued to work. As a customer it was very uncomfortable and hard to watch. I hope that someone will retrain this manager so she can treat her employees with kindness.

Atmosphere: 1

Service: 1

Bruce Modeen

I love the coffee

Service: 5

Mathew Esquilin

Good food, but the service is trash. Every time I put in a pickup order, it's never ready. When I get there, it doesn't matter how early I put the order in. I did it 20 minutes ahead today, and they didn't start my food until I got there .

Atmosphere: 1

Food: 5

Service: 1

Chris R

Food is not that great especially the donuts

Atmosphere: 5

Food: 1

Service: 4

Bonnie “Cookie” Pozarlik

Manager was changing trash bags while making and handling coffee without washing her hands. She was very rude to customers who asked her to not touch their coffee with unwashed hands. I left and went to another location.

Atmosphere: 1

Food: 1

Service: 1

Nettie Sarro

I ordered at the wrong dunkin... one guy was so nice he wanted to make my coffee and the lady (his boss) could care less.

Service: 1

Delianie Morales

I come here every morning and I never had a problem like this ever , I come in the afternoon @2 and order myself a wake up wrap and I noticed paper in my wrap half way through eating ! I am 30 weeks pregnant this is unacceptable and the employee need to be more observant on what and HOW they make the food !

Brendan Reig

Kid ignored me, waited 12 minutes.

Service: 1

Chell Phelan

They always do a great job hiring here

Atmosphere: 5

Food: 5

Service: 5

M Phelan

They always do a great job hiring here

Atmosphere: 5

Food: 5

Service: 5

Shadi Zaben

told them to toast my bagel and they didn’t

Atmosphere: 5

Food: 4

Service: 5

Dan Lynch

I’ll rate this a 4.2, but the staff put it much closer to a 5.0! For years, I’ve wondered, is Dunkin’ a donut shop that also sells coffee OR a coffee shop that also sells donuts. I’m not a coffee drinker, nor do I eat donuts anymore, but I bring my dad to meet with his friends every week — you could set your watch by them and they’d been meeting at this same location for years. The owner and his staff are always wonderful, and people always tell me that Dunkin’ coffee is top notch. It’s hard to pass up so many of their great looking donuts, but I give this place high praise just the same. Two wide handicap parking spaces right in front and clean bathrooms!

Alexis McFadden

We go to this Dunkin' just for Nick cause he always does the job RIGHT!!! Wanted two everything bagels but was told they were out. Disappointedly ordered other bagels. Opened the bag -- AN EVERYTHING BAGEL!! God is good but Nick is better.

Atmosphere: 5

Food: 5

Service: 5

Heidi Gonzalez

Margarita the manager is the best ?

Atmosphere: 5

Food: 5

Service: 5

Kevin Hendel

Clean and a perfect place to have a work afternoon meeting. Staff were very friendly and helpful.

Atmosphere: 5

Food: 5

Service: 5

Loading...