The manager Rita is horrible. I am a regular and I constantly see her degrading all the young employees, it is very sad to see because she herself seems to have a lazy work ethic and a rude attitude, will no longer be coming here.
Atmosphere: 1
Food: 1
Service: 1
Glenn Scott
Nice coffee & doughnuts shop
Atmosphere: 5
Food: 4
Service: 5
Jade Boriboune
Coffee is never made right i recommend going to 1565 watertown ave Dunkin's way better and always gets my coffee right even if i have to go out the way
Food: 1
Paul Ryder
I've been a customer of this Dunkin donuts for many years. I remember when Gibson first started. Some years I was there more than others due to convenience of where I worked at the time. The past two years I've been going there 2-3 times a day, 5-7 days a week faithfully. I know alot of the employees by name, just to name a few of the great employees that I have interactions with on a day to day basis...Rita, super helpfu, answers any questions or concerns I havel; Stephanie, she's not on the ball, she's way ahead of it, a super amazing and efficient employee; Nick is my go to in the afternoons. Takes his job seriously and professionally,I know I can always count on Nick to take care of my order. With all that being said, lately I have been displeased with a situation that I have been encountering. With the colder weather coming into play, I've been ordering hot coffee more rather than my usual cold brew, in particularly the midnight.which is for the most part not a problem except for when I go there at 5pm. I was told originally that they stop making it for that time frame so I went to the Dunkin donuts on Chase Ave and ordered it no problem. The next day I asked Nick about it and he said he would take care of it. The next time I went at that time frame, I was told that it could be made but the pot was not clean and had burnt residue in it so...yeah I opted out. It's a little unsettling that I have to go out of my way to another Dunkin donuts that closes at the same time, and most importantly, I am not a valued customer of. I'm not sure if this is a internal policy of this particular location to stop making certain coffee after a particular time or ...
Atmosphere: 5
Service: 4
Taryssa Kilian
On 7/28/25 I visited this dunkin while on a break of my job. I watched the training manager berate and insult, what looked to me like, a hardworking young male employee. This young man never once raised his voice at the manager, he just continued to work. As a customer it was very uncomfortable and hard to watch. I hope that someone will retrain this manager so she can treat her employees with kindness.
Atmosphere: 1
Service: 1
Bruce Modeen
I love the coffee
Service: 5
Mathew Esquilin
Good food, but the service is trash. Every time I put in a pickup order, it's never ready. When I get there, it doesn't matter how early I put the order in. I did it 20 minutes ahead today, and they didn't start my food until I got there .
Atmosphere: 1
Food: 5
Service: 1
Chris R
Food is not that great especially the donuts
Atmosphere: 5
Food: 1
Service: 4
Bonnie “Cookie” Pozarlik
Manager was changing trash bags while making and handling coffee without washing her hands. She was very rude to customers who asked her to not touch their coffee with unwashed hands. I left and went to another location.
Atmosphere: 1
Food: 1
Service: 1
Nettie Sarro
I ordered at the wrong dunkin... one guy was so nice he wanted to make my coffee and the lady (his boss) could care less.
I come here every morning and I never had a problem like this ever , I come in the afternoon @2 and order myself a wake up wrap and I noticed paper in my wrap half way through eating ! I am 30 weeks pregnant this is unacceptable and the employee need to be more observant on what and HOW they make the food !
The manager Rita is horrible. I am a regular and I constantly see her degrading all the young employees, it is very sad to see because she herself seems to have a lazy work ethic and a rude attitude, will no longer be coming here.
Atmosphere: 1
Food: 1
Service: 1
Nice coffee & doughnuts shop
Atmosphere: 5
Food: 4
Service: 5
Coffee is never made right i recommend going to 1565 watertown ave Dunkin's way better and always gets my coffee right even if i have to go out the way
Food: 1
I've been a customer of this Dunkin donuts for many years. I remember when Gibson first started. Some years I was there more than others due to convenience of where I worked at the time. The past two years I've been going there 2-3 times a day, 5-7 days a week faithfully. I know alot of the employees by name, just to name a few of the great employees that I have interactions with on a day to day basis...Rita, super helpfu, answers any questions or concerns I havel; Stephanie, she's not on the ball, she's way ahead of it, a super amazing and efficient employee; Nick is my go to in the afternoons. Takes his job seriously and professionally,I know I can always count on Nick to take care of my order.
With all that being said, lately I have been displeased with a situation that I have been encountering. With the colder weather coming into play, I've been ordering hot coffee more rather than my usual cold brew, in particularly the midnight.which is for the most part not a problem except for when I go there at 5pm. I was told originally that they stop making it for that time frame so I went to the Dunkin donuts on Chase Ave and ordered it no problem. The next day I asked Nick about it and he said he would take care of it. The next time I went at that time frame, I was told that it could be made but the pot was not clean and had burnt residue in it so...yeah I opted out. It's a little unsettling that I have to go out of my way to another Dunkin donuts that closes at the same time, and most importantly, I am not a valued customer of. I'm not sure if this is a internal policy of this particular location to stop making certain coffee after a particular time or ...
Atmosphere: 5
Service: 4
On 7/28/25 I visited this dunkin while on a break of my job. I watched the training manager berate and insult, what looked to me like, a hardworking young male employee. This young man never once raised his voice at the manager, he just continued to work. As a customer it was very uncomfortable and hard to watch. I hope that someone will retrain this manager so she can treat her employees with kindness.
Atmosphere: 1
Service: 1
I love the coffee
Service: 5
Good food, but the service is trash. Every time I put in a pickup order, it's never ready. When I get there, it doesn't matter how early I put the order in. I did it 20 minutes ahead today, and they didn't start my food until I got there .
Atmosphere: 1
Food: 5
Service: 1
Food is not that great especially the donuts
Atmosphere: 5
Food: 1
Service: 4
Manager was changing trash bags while making and handling coffee without washing her hands. She was very rude to customers who asked her to not touch their coffee with unwashed hands. I left and went to another location.
Atmosphere: 1
Food: 1
Service: 1
I ordered at the wrong dunkin... one guy was so nice he wanted to make my coffee and the lady (his boss) could care less.
Service: 1
Restaurantji Recommends
I come here every morning and I never had a problem like this ever , I come in the afternoon @2 and order myself a wake up wrap and I noticed paper in my wrap half way through eating ! I am 30 weeks pregnant this is unacceptable and the employee need to be more observant on what and HOW they make the food !
Kid ignored me, waited 12 minutes.
Service: 1
They always do a great job hiring here
Atmosphere: 5
Food: 5
Service: 5
They always do a great job hiring here
Atmosphere: 5
Food: 5
Service: 5
told them to toast my bagel and they didn’t
Atmosphere: 5
Food: 4
Service: 5
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