Dunkin'

786 Hamilton Ave, Waterbury
(203) 465-1080

Recent Reviews

Mike John

This place was good before but don’t know what happend to it , they will need 15 minutes to prepare one hot coffee from mobile order and that coffee is just hot water and disgusting milk . In 15 minutes I was there 4 costumers complained about their hot coffees and return them to get another one . This place have lack of workers so get it closed or hire more people stop making disgusting coffees .

Atmosphere: 1

Food: 1

Service: 1

Silvia Ambrosy

Very good

Mubarick Khan

Very clean

Atmosphere: 5

Food: 5

Recommended dishes: Donuts

Keiko Acri

The person at the drive up window could not get our order right and we had to repeat it several times. Then I got hot coffee instead of iced. The food we ordered was just thrown together and not hot. My wrap was disgusting. And when I finally got my ice coffee, it was bitter and I did not taste any sugar. We will never go there again!

Food: 2

Service: 2

Jas

the manager is very unprofessional got upset because they heard the order wrong and screamed at a worker for handing us our order we could’ve left with 2 bagels without paying but stayed to pay either way because we weren’t just gonna leave just very unprofessional and feel bad for the worker.

Food: 2

Service: 1

Engin Yildiz

Time 4.14 pm stupid kids work don,t cam

jose santiago

Got soaked in heavy rain waiting for a coffee that was supposed to be free for being messed up last week, the the manager gave me a hard time even though they said all had to give them was my nameThen after that hands me the wrong food and again and no sugar in my coffee

Atmosphere: 1

Food: 2

Service: 2

luis baez

my coffee was not hot. My BE&C was warm not toasted hot like it usually is and they got my donut wrong. But this is not the fault of employees. I blame the manager. She is always very rude and rough on her employees. It'll make anyone nervous. She needs to treat them better and stop scolding them. Scolding is not a way of training someone how to do something right. You can also have a private conversation in the office about your employees behavior, not out on the floor where everybody can hear you. They deserve privacy and respect just like you do.

Atmosphere: 2

Food: 2

Service: 3

Aimee S.

Always stale muffins, any drink that has espresso, is essentially just milk. Why am I paying 5 dollars for a cup of milk?? Terrible every single time!

Christopher Robinson

I love this place very much. I will recommend anybody to go to this Dunkin Donuts because everything inside is very clean and the Associates are very friendly and very curious and do their job

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sausage Egg and Cheese

Penney Linhard

Stood there for 5 minutes they Kept looking at us and ignoring us but they talked to the other customers and greeted them not a good look at all I was very unsatisfied honestly would never go here again also to note there were 5 peoples working but none could serve

Atmosphere: 1

Service: 1

Anita Nunez

The staff doesn’t know what there doing I ordered a ice coffee and they make it all wrong this is not the first time

Service: 1

melissa rodriguez

Love the staff always pleasant when I go there

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coolatta, Bagels

Misty B

I've been going to this one consistently for years. This past year it has gotten worse and worse. Three times this past 2 weeks I've had to bring something back. I'll visit other locations, but this one is being poorly run and no one knows what they're doing.

Jayna Brown

The whole staff doesn’t know what they’re doing. Every time I order food it’s either burnt or wrong. I ordered that special coffee with all the topping and whipped cream and got just a plain coffee and after asking them where the whipped cream and stuff was they tried charging me again for it. When I ask them to remake the sausage egg and cheese on croissant cause it completely burnt and I asked for lightly toasted they give me a attitude

Atmosphere: 1

Food: 1

Service: 1

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