Subway

1249 W Main St, Waterbury
(203) 577-5432

Recent Reviews

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Jenn ann

I wish I read the reviews before coming here

Service: 1

Gregorio Rivera

Would like to say that the young woman that prepared my online order yesterday (6/26) did a wonderful job. Ordered the same wrap today and it was very crispy and had a lot less meat than yesterday. Guy working there today skimped out. This review is more so for the wrap. The other subs were good.

Atmosphere: 3

Food: 2

Service: 2

Chris R

Tom was great! Super friendly service and my sandwich was great

Atmosphere: 5

Food: 5

Service: 5

JACQUELYN PAREDES

Today I went in to get a sandwich. There were people enjoying their meals in the lobby and a young man filling an Internet order and another young man prepping food. I literally stood there for about 10 minutes and the young man taking his time filling the Internet order told me to please wait he even took bread out of the oven went back to the Internet order. The other man kept prepping steak dishes for future sandwiches and no one took care of me. I went in to get a sandwich. There were people enjoying their meals in the lobby and a young man filling a Internet order and another young man prepping food. I literally stood there for about 10 minutes and the young man taking his time filling the Internet order told me to please wait. He even took bread out of the oven went back to the Internet order. The other man kept prepping steak dishes for future sandwiches and no one took care of me then I finally said well I guess I’ll leave because you don’t have time to serve me now he didn’t even lift his head up from what he was doing and he said OK sorry. Then I turned around to go find out who the manager was because I wanted to make a complaint, and then the young man prepping the steak and decided he was going to then pay attention to me and I said no thank you that’s not the type of service that I deserve. I work in the service industry, and I understand that the customer should be serviced when they walk in the door. I don’t see why I had to wait 10 minutes and no one would take care of me. Poor customer service.

Atmosphere: 1

Food: 4

Service: 1

Paul LaValle

As someone with a beard and mustache, I find this completely unacceptable to have somebody serving food, with this hair beard and mustache and yet no hat or hair net. This is a restaurant regardless of whether it's a sit-down fast food or whatnot you are serving food not your hair. I can go to the local deli, and they are wearing protection to prevent their hair from going into the customer's food.

Atmosphere: 1

Service: 1

Eileen Roman

It says he opens at 8am got to the location at 10:37am and the OWNER has the nerves to say we a head of the game he just starting setting up, first that’s not how you conduct business and speak to customer when you are 2 1/2 hours late, don’t waste your time coming to this location go down the block to Thomaston

Atmosphere: 1

Food: 1

Service: 1

Fr. Yorgo Kasapoglu

I went to suneay for breakfast and placed an order. My order was prepared, and I handed over $50 in cash. The store then informed me that they don’t accept $50 or $100 bills and asked if I had smaller cash or could pay with a card. Unfortunately, I didn’t have a card with me. The only notice about not accepting $50 and $100 bills was written in small letters near the register. What kind of store policy is this? On top of that, it was almost as if they thought I was going to steal the sandwich—they kept it in a more “secure” spot. What a complete waste of time. Subway again? Never!

Atmosphere: 1

Food: 1

Service: 1

Stacy Velez

This location needs to update their hours. I went there at 8:30am and they were closed.

Romona Sharma

I order online on the app and went through the drive thru, the wrap taste stale. Call them and the guy was rude and hang up.. usually I go in to see that they make it but it was pouring rain. Drive-thru subway service does not meet their standards.

Food: 1

Service: 1

Recommended dishes: Sandwich

Beth Gangloff

I have been to this location twice with my daughter. Both times the woman working behind the counter was EXCEPTIONAL! She was incredibly friendly, went above and beyond, she even remembered us from the last time we were in (weeks earlier). Employees like this are hard to find! We will be back for sure!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

Patti Ciarleglio

Coupons in the local paper were not accepted couldn't find a location where they were

Atmosphere: 3

Food: 3

Service: 3

Michael Ronalter

Had an awesome 6 inch sandwich there. The gentleman working was super friendly. This Subway is doing it right!

Atmosphere: 5

Food: 5

Service: 5

Amy Bresson

My hubby went and asked for a #23 which is a hot Italian...... he came to my job n the worker gave him a beef and bacon kind of sandwich :/ this location sucks!

Atmosphere: 1

Food: 1

Service: 1

Kt Harr

They don't take the subway coupons here.. I don't know why!

Atmosphere: 2

Food: 3

Service: 3

Recommended dishes: Sandwich, Titan Turkey

Ray Knapp

I saw the owner slicing cheese not wearing gloves and didn't like his attitude.

Atmosphere: 1

Food: 1

Service: 1

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