Subway
1249 W Main St, Waterbury
(203) 577-5432
Recent Reviews
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I went to suneay for breakfast and placed an order. My order was prepared, and I handed over $50 in cash. The store then informed me that they don’t accept $50 or $100 bills and asked if I had smaller cash or could pay with a card. Unfortunately, I didn’t have a card with me. The only notice about not accepting $50 and $100 bills was written in small letters near the register. What kind of store policy is this? On top of that, it was almost as if they thought I was going to steal the sandwich—they kept it in a more “secure” spot. What a complete waste of time. Subway again? Never!
Atmosphere: 1
Food: 1
Service: 1
This location needs to update their hours. I went there at 8:30am and they were closed.
I order online on the app and went through the drive thru, the wrap taste stale. Call them and the guy was rude and hang up.. usually I go in to see that they make it but it was pouring rain. Drive-thru subway service does not meet their standards.
Food: 1
Service: 1
Recommended dishes: Sandwich
I have been to this location twice with my daughter. Both times the woman working behind the counter was EXCEPTIONAL! She was incredibly friendly, went above and beyond, she even remembered us from the last time we were in (weeks earlier). Employees like this are hard to find! We will be back for sure!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Coupons in the local paper were not accepted couldn't find a location where they were
Atmosphere: 3
Food: 3
Service: 3
Had an awesome 6 inch sandwich there. The gentleman working was super friendly. This Subway is doing it right!
Atmosphere: 5
Food: 5
Service: 5
My hubby went and asked for a #23 which is a hot Italian...... he came to my job n the worker gave him a beef and bacon kind of sandwich :/ this location sucks!
Atmosphere: 1
Food: 1
Service: 1
They don't take the subway coupons here.. I don't know why!
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Sandwich, Titan Turkey
I saw the owner slicing cheese not wearing gloves and didn't like his attitude.
Atmosphere: 1
Food: 1
Service: 1
Do not come to this location. The owner is extremely rude and disrespectful. I came through the drive through to be ignored I came inside seen a young lady working by herself. I also noticed an older lady in front of me who was counting change. I wanted to help her by giving her a coupon in which she can purchase the 12 inch sandwich for $6 instead of paying full price of $14 ...the owner rudely said we're not doing this because he had set it as cash. I still proceeded to give her the coupon for next time. When it was my turn to pay he had this mean face and said to me to never do that I replied why is it that's he is always being rude to customers ... I will not be going to this location anymore I can make way more better sandwiches at home .. fresh meat fresh vegetables with clean hands...keep up the nasty attitude your business will be shutting down ...no wonder there's never a line or customers eating in...be respectful to the customers
Restaurantji Recommends
Getting way too expensive. I can spend à little more and get much better quality.
Atmosphere: 2
Food: 2
Service: 2
Great subs and staff!
Ordered online for delivery and didn't get my entire order. I have been blowing up their phone for an hour and they don't answer. To add insult to injury, the driver they sent left my food outside on the steps instead of inside the porch like I asked. This is my second terrible Subway experience in a row and I guarantee it's the last. How hard should it be to not only get what you paid for, but to have someone pick up the phone?Edit to add that good old Steve (the owner) responded to both my online contact form and survey by putting the blame on the delivery/driver service (through the app, so I could not reply) and told me "you get what you get" without ever making any offer to make this right. I paid in full for an order that I did NOT "get" in full, so, Steve, since I placed the order through the Subway website, this is all on you and the fact that you just don't care is disgusting.
Food was excellent service was excellent and the place was spotless!!!
Very good
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