I recently visited the Taco bell Franchise on 973 Wolcott St Waterbury, CT 06704. I ordered a number one with a diet Pepsi. The menu says in bold letters three Crunchy Taco Supreme and Includes a picture of three taco Supreme which includes sour cream and tomatoes. To my surprise I was given three regular tacos. I went back to the Franchise and tried to explain the situation to the employee. She was extremely rude and dismissive. She kept insisting that I did not specify that I wanted supreme so I was given regular. I tried to tell her that as a customer I assumed that I would be receiving what was pictured and written in bold letters. Again, she dismissed my concerns and told me to drive up to have my tacos remade. I gave her the regular tacos and I was given the supreme tacos. When I took the first bite of what was supposed to be a comfort food meal for me, after a long week of unfortunate events, I discovered that I was given frozen tomatoes. This was very unprofessional and confusing for the customer. Your employees should not assume what a customer wants and ask their customers if they would like supreme or regular tacos. I would like this to be addressed because I paid for this meal and could not eat it after being given frozen tomatoes.
Atmosphere: 1
Food: 1
Service: 1
MA2PMULTISERVICES_Cuenta Oficial ALMONTE P
It's good.
Food: 3
Jhon Jiménez
The food gave me a stomach ache 😣
Atmosphere: 4
Food: 2
Service: 2
Beth Caouette
I tried the new cantina chicken wrap and it was very wet for me.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Nachos
Nestor Escalante
I like the food and all, but this location or any taco bell I go to always messes up my orders. No matter what. I suggest not going to taco bell if you want something specific, but if you dont care and you just hungry go ahead I would recommend for a quick bite, but not for a meal.
Atmosphere: 5
Food: 3
Service: 4
Robert Lacroix
Great food ? to eating
Atmosphere: 5
Food: 5
Service: 5
Payel Banerjee
It is good experience. The food is great.. so happy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Supreme
Jose Frias
On multiple occasions this location has forgotten to give/ or have given the incorrect sauce i have asked for.
Food: 4
Service: 1
Julio Rivera
It's the Bell. You know what your getting.
Candi Kretz
Person at the drive thru was very pleasant.
Parking: Parking on the side and back. It's located in a plaza so there's plenty of parking
Wheelchair accessibility: They have a ramp for wheelchairs that leads into the bldg.
Taco Bell strikes again ordered $20 worth of food and asked for mild sauce then told me it’s in the bag already got home no sauce this is bad work ethic is no more at anyplace you go to everybody wants a paycheck but doesn’t wanna work for it I guess it comes from leadership all the way down
Atmosphere: 2
Food: 2
David Martelli
Food is good. Customer service is ok at times. One guy was on his phone while I was talking to him. Ignored me multiple times.
Gabriel Quiles
Those new crispanadas not
Atmosphere: 5
Food: 1
Service: 5
Mr. Dennis A Diaz
This place never lets me down. :)
Atmosphere: 5
Food: 5
Service: 5
Ronnie presuto
Drive thru is fast and staff is super pleasant. Inside dining room is clean, has self ordering stations. Easy pick up for online ordering.
I recently visited the Taco bell Franchise on 973 Wolcott St Waterbury, CT 06704. I ordered a number one with a diet Pepsi. The menu says in bold letters three Crunchy Taco Supreme and Includes a picture of three taco Supreme which includes sour cream and tomatoes. To my surprise I was given three regular tacos. I went back to the Franchise and tried to explain the situation to the employee. She was extremely rude and dismissive. She kept insisting that I did not specify that I wanted supreme so I was given regular. I tried to tell her that as a customer I assumed that I would be receiving what was pictured and written in bold letters. Again, she dismissed my concerns and told me to drive up to have my tacos remade. I gave her the regular tacos and I was given the supreme tacos. When I took the first bite of what was supposed to be a comfort food meal for me, after a long week of unfortunate events, I discovered that I was given frozen tomatoes. This was very unprofessional and confusing for the customer. Your employees should not assume what a customer wants and ask their customers if they would like supreme or regular tacos. I would like this to be addressed because I paid for this meal and could not eat it after being given frozen tomatoes.
Atmosphere: 1
Food: 1
Service: 1
It's good.
Food: 3
The food gave me a stomach ache 😣
Atmosphere: 4
Food: 2
Service: 2
I tried the new cantina chicken wrap and it was very wet for me.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Nachos
I like the food and all, but this location or any taco bell I go to always messes up my orders. No matter what. I suggest not going to taco bell if you want something specific, but if you dont care and you just hungry go ahead I would recommend for a quick bite, but not for a meal.
Atmosphere: 5
Food: 3
Service: 4
Great food ? to eating
Atmosphere: 5
Food: 5
Service: 5
It is good experience. The food is great.. so happy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Supreme
On multiple occasions this location has forgotten to give/ or have given the incorrect sauce i have asked for.
Food: 4
Service: 1
It's the Bell. You know what your getting.
Person at the drive thru was very pleasant.
Parking: Parking on the side and back. It's located in a plaza so there's plenty of parking
Wheelchair accessibility: They have a ramp for wheelchairs that leads into the bldg.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Soft Taco
Restaurantji Recommends
Taco Bell strikes again ordered $20 worth of food and asked for mild sauce then told me it’s in the bag already got home no sauce this is bad work ethic is no more at anyplace you go to everybody wants a paycheck but doesn’t wanna work for it I guess it comes from leadership all the way down
Atmosphere: 2
Food: 2
Food is good. Customer service is ok at times. One guy was on his phone while I was talking to him. Ignored me multiple times.
Those new crispanadas not
Atmosphere: 5
Food: 1
Service: 5
This place never lets me down. :)
Atmosphere: 5
Food: 5
Service: 5
Drive thru is fast and staff is super pleasant. Inside dining room is clean, has self ordering stations. Easy pick up for online ordering.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mtn Dew Baja Blast Freeze, Wrap, Soft Taco Supreme, Quesadilla, Crunchwrap Supreme, Soft Taco
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