Dunkin'
970 Hartford Turnpike, Waterford
(860) 443-6660
Recent Reviews
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I got only a cup of coffee. They did just fine.
The staff is rude and unfamiliar with available menu options
Atmosphere: 1
Food: 2
Service: 1
Convenient location. Out of a particular ingredient I wanted but the employee easily accommodated making a change to my order
Great staff. New but great staff. Always a pleasure to see them
Atmosphere: 5
Food: 5
Service: 5
Drive tru
Food: 3
Service: 4
Midnight coffee with cream and pumpkin flavor was amazing! Honey Maple snacking bacon a little undercooked for my taste, but still ..it's BACON!😋 Ordered 3 pumpkin munchkins and got two blueberry(?) and one pumpkin, but I was hungry and it's all good. I'm starting to just realize that my fast food orders online (mobile app because I had rewards) are merely suggestions 😂
Atmosphere: 5
Food: 4
Service: 5
I grew up on Dunkin so if my coffee has to be anything... It HAS TO BE Dunkin by choice
Atmosphere: 5
Food: 5
Service: 5
I would like to bring to your attention a concern regarding the cleanliness of the windows. It seems that there is not enough time allocated to clean them from both the inside and outside. Unfortunately, this makes the windows look very unpleasant.
Considering the amount of money being charged/earned daily and monthly, I kindly request that more attention be given to proper cleaning and maintenance.
I ordered a black coffee at the drive thru. When o got to my destination it was a coffee with cream and sugar. I went back and asked for a black coffee and they gave me a cup of hot water with some coffee in it.
Atmosphere: 1
Food: 1
Service: 1
Staff is always kind and gets my orders correct.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
10/10 worst Dunkin Donuts location in CT
I stopped at the drive through of this dunkin coming home from the beach, after ordering 3 drinks and 2 food items, I tried to order a large cup of ice water, the guy was extremely rude and said you can have a small, there were 3 other people in my car and we were told that we can only have 1 cup of ice water (which is free) and after dealing with the extremely rude worker who just took my credit card without saying anything and was practically throwing the food in my face, I bit into my wake up wrap and the bacon was raw and it was not edible. I am extremely disappointed in this location, not only are there staff unpleasant to deal with, but there food is horrible.
Atmosphere: 1
Food: 1
Service: 1
I NEVER take the time to leave a review but oh my goodness walking in at 5:59 you would have thought I ruined the boy at the counter’s life. Never have had such a rude experience for no reason. Like alarmingly rude. I even tipped a dollar hoping it would make his day but he was so caught up in anger (such a low frequency) that I don’t even think he noticed. Honestly I will go to another Dunkin and tip somewhere else next time. He was so rude like right away I almost asked if he wanted me to just leave. He was even rude because I’m very soft spoken and he started to get almost aggressive asking me to repeat myself. It was rude, alarming and just completely uncomfortable. I would understand if I were being a Karen, but genuinely I walked in and it started with a grunt of annoyance and “WHAT DO YOU WANT?” no smile, no welcome, nothing. I hope this boy gets spoken to. (His coworker made the drink quickly too). I never get Dunkin either but like this just honestly shows such a difference between Starbucks and Dunkin.
Atmosphere: 1
Food: 1
Service: 1
Service was nice but the decaf was not very good. Not quite able to be sure if it was the coffee or the cream, but this was NOT good.
Atmosphere: 5
Food: 3
Service: 5
Disrespectful management.
Service: 1
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