This Dunkin is always messing up on orders, it’s always a long wait, and the employees are rude. Then one of the employees got mad that they messed up my order multiple times, then starting talking mess when I called her out on it. Do not go to this location!!!
Adventure Awaits
There's always something wrong with this location. Certain items are not available, couldn't tap to pay but the person in front of me did, no boxes available to put the donuts in! I had to bring donuts for my boss in the munchkin box, not too pretty...employees are always tired and not interested. Give those people a raise!
Atmosphere: 1
Food: 3
Service: 1
Lily Maguire
I got my normal of 2 wraps and a coffee and they didn’t even put egg into the wraps and burnt the tortillas. I asked to fix it and they didn’t and they forgot part of my order.
Atmosphere: 1
Food: 1
Service: 2
Aaron Davis
Coffee good, drivethru
Food: 4
Service: 4
Michelle Allen
Well, let me just say between the Dunkin on Broad St in New london, Ct. and the Dunkin on Boston Post Road in Waterford, Ct. Plan to spend your hard earned money in Waterford, trust and believe!
Atmosphere: 3
Food: 4
Service: 4
Lania Harris
Absolutely RUDE for no reason . don't even bother they think they own the damn place
Atmosphere: 1
Food: 1
Service: 1
Christiana Blank
Ordered an iced matcha latte and they handed it to me only 80% full… even worse when i took a sip they added coffee to my matcha! I wish I was making this up, who does that?? So bizarre, i’ve never had this experience with any dunkin before. Terrible customer service, terrible drinks, don’t even waste your time here.
Atmosphere: 1
Food: 1
Service: 1
lauren covino
This is how I received this drink (minus one sip to taste). This is not the first time I’ve ordered a drink from here and it’s almost half filled. There have been several times my drink tastes and looks like it’s only milk and a flavor shot- completely lacking the espresso I order and pay for. If my husband and I both order drinks and food, often times there are items missing and/or the drink is made wrong. It is a miracle if our order is made correctly. The only reason we occasionally go to this location is because it is closest to our home, but take my word and drive a little farther to the next location.
Atmosphere: 1
Service: 1
Braeden Wheeler
Terrible Dunkin, take the time to go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Allie River
I told them my order, they kept giving me the wrong order which I had to tell them 2 times and then the 3 time they still gave me the wrong coffee. Went in and told them you gave me the wrong coffee again and this time I was firm about it. She gave me a looked and told me don’t be rude. Which the first time I said I’m not being you. Gave me another look said don’t be rude. Now at this point I’m being rude and said you kept giving me the wrong coffee. Told them to keep the coffee and I’m calling corporate. Before all that I gave them a $1 tip. I will never go back there ever. For someone getting $15 a hour plus tips and they treat people like that. I don't think I will ever give them a tip again.
The girl that works here answer you with an attitude (rude) They dont even say thank you or anything
Nicholas Pagano
I got 2 bagels with cream cheese, and one of them was like ROCK solid. You couldn’t move it or bite into it.
Atmosphere: 1
Food: 2
Service: 1
Anthony Pezzello
Coffee latte’s are a go to for a pick up
Atmosphere: 2
Food: 1
Service: 3
Tessa D'Agostino
This place continues to disappoint. The people are rude and not professional and it’s always a 15 min wait. I never get what I ordered.
Atmosphere: 1
Food: 1
Service: 1
Damian Preka
How does the owner of this place continue to rise prices on coffee vs other DD in the area, continuesly. A small cup of hot coffee now it 2.90$ from 2.75$ previously while other DD are selling it at 2.50$. Shame on you, this is ridiculously inexcusable
This Dunkin is always messing up on orders, it’s always a long wait, and the employees are rude. Then one of the employees got mad that they messed up my order multiple times, then starting talking mess when I called her out on it. Do not go to this location!!!
There's always something wrong with this location. Certain items are not available, couldn't tap to pay but the person in front of me did, no boxes available to put the donuts in! I had to bring donuts for my boss in the munchkin box, not too pretty...employees are always tired and not interested. Give those people a raise!
Atmosphere: 1
Food: 3
Service: 1
I got my normal of 2 wraps and a coffee and they didn’t even put egg into the wraps and burnt the tortillas. I asked to fix it and they didn’t and they forgot part of my order.
Atmosphere: 1
Food: 1
Service: 2
Coffee good, drivethru
Food: 4
Service: 4
Well, let me just say between the Dunkin on Broad St in New london, Ct. and the Dunkin on Boston Post Road in Waterford, Ct. Plan to spend your hard earned money in Waterford, trust and believe!
Atmosphere: 3
Food: 4
Service: 4
Absolutely RUDE for no reason . don't even bother they think they own the damn place
Atmosphere: 1
Food: 1
Service: 1
Ordered an iced matcha latte and they handed it to me only 80% full… even worse when i took a sip they added coffee to my matcha! I wish I was making this up, who does that?? So bizarre, i’ve never had this experience with any dunkin before. Terrible customer service, terrible drinks, don’t even waste your time here.
Atmosphere: 1
Food: 1
Service: 1
This is how I received this drink (minus one sip to taste). This is not the first time I’ve ordered a drink from here and it’s almost half filled. There have been several times my drink tastes and looks like it’s only milk and a flavor shot- completely lacking the espresso I order and pay for. If my husband and I both order drinks and food, often times there are items missing and/or the drink is made wrong. It is a miracle if our order is made correctly. The only reason we occasionally go to this location is because it is closest to our home, but take my word and drive a little farther to the next location.
Atmosphere: 1
Service: 1
Terrible Dunkin, take the time to go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
I told them my order, they kept giving me the wrong order which I had to tell them 2 times and then the 3 time they still gave me the wrong coffee. Went in and told them you gave me the wrong coffee again and this time I was firm about it. She gave me a looked and told me don’t be rude. Which the first time I said I’m not being you. Gave me another look said don’t be rude. Now at this point I’m being rude and said you kept giving me the wrong coffee. Told them to keep the coffee and I’m calling corporate. Before all that I gave them a $1 tip. I will never go back there ever. For someone getting $15 a hour plus tips and they treat people like that. I don't think I will ever give them a tip again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The girl that works here answer you with an attitude (rude)
They dont even say thank you or anything
I got 2 bagels with cream cheese, and one of them was like ROCK solid. You couldn’t move it or bite into it.
Atmosphere: 1
Food: 2
Service: 1
Coffee latte’s are a go to for a pick up
Atmosphere: 2
Food: 1
Service: 3
This place continues to disappoint. The people are rude and not professional and it’s always a 15 min wait. I never get what I ordered.
Atmosphere: 1
Food: 1
Service: 1
How does the owner of this place continue to rise prices on coffee vs other DD in the area, continuesly. A small cup of hot coffee now it 2.90$ from 2.75$ previously while other DD are selling it at 2.50$. Shame on you, this is ridiculously inexcusable
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