Moe's Southwest Grill

I've been in food service for 20 years and am ServSafe Certified. I can't believe I actually ate this food, but I was desperate. I came in as they were opening and all the meat was clearly from the night before, and was not properly reheated. It was all Luke warm and I couldn't tell one type of meat from another. The corn was red from oxidation, guacamole was brown, queso had a thick coagulation on the top.
$38 for a kids taco meal, a stack and a drink. Eat here only if youre not afraid of food poisoning and have money to literally throw away.

Atmosphere: 2

Food: 1

Service: 2

I’m in my 80s now and a friend and I were eating or our mouth was watering for Moe’s. We called to have it delivered. Hers was fine. Mine had many things in it that I had not ordered got no satisfaction through Moe’s or the people that delivered it, nobody wants to take responsibility. It’s happened to us before when we accidentally pushed Pick up instead of deliver. Goodbye Mose we used to love you.

Food: 1

Service: 1

Salsa is legitimately fermented. I went months apart and figured the first time was a once off, no they are old and literally fermented and bubbling both times.

I’ve eaten at Moe’s and Chipotle all over the US and I have never had a worse burrito in my hundreds of experiences. Half of the rice was completely uncooked. The pico tasted like it was rotten. I never write reviews about anything. That is how strongly I feel about the horrible food. Staff was friendly.

Food: 1

Service: 3

Ate at Moe's in Waterford today January, 4, 2025. For starters I will never eat there again.The food was awful and cold the guacamole was discolored in the tub except were it was scooped from the center (gross) could not tell the difference between the meats they were all dry and colored the same. The food was not fresh it appeared as it was stored as leftovers in a refrigerator for days and reused. Kicker was $36.00 dollars for two burritos and one soda that after a couple of bites went in the garbage. Another example of big corporate greed.

Atmosphere: 1

Food: 1

Service: 2

Horrible service, the employees were very rude, and they acted like we were bothering them by being there. The food was cold, and rice was hard as a rock. Bathrooms were disgusting, the restaurant was disgusting, all the tables were very dirty and all the garbage cans were over flowing with garbage and there were only 2 other parties there eating. They were just standing around. I even asked someone if they could clean the table as they were just standing there, and I was told the rags were over there. They were filthy. This is being reported to the Department of Health as I'm a firefighter. Big waste of 50 bucks.

Atmosphere: 1

Food: 1

Service: 1

I ordered a bowl steak, lettuce, tomatoes, guacamole, brown rice, and my food was burnt, and it taste burnt. Very awful experience especially when you’re going there with your appetite, ready. The food was so burnt I couldn’t even differentiate which item it was that was burnt because both bites were horrible. I had to toss it couldn’t even give it to my dog. Waste of money and time. Please do better and hire individuals that actually care about the food they serve.

Recommended dishes: Bowl

Food had been sitting a while in bins, you'll can tell by the color of the top.

Atmosphere: 4

Food: 4

Service: 4

This Moe’s in particular was poor. We’ve been to nicer, cleaner Moe’s in other locations. The rice was under cooked. They didn’t say “ Welcome to Moe’s” as they usually do. The tables and chairs were dirty and the floor was extremely sticky everywhere from soda. The salsa station was low on everything and the lemons were brown. The trash area to dispose of trash was filled to the brim with no place to throw out food. BTW, the place was empty, so it’s not like they were so busy no one could attend to clean the seating areas or empty the trash. Very Disappointing!!

Atmosphere: 1

Food: 2

Service: 3

Love this place. The staff are always nice and inviting. Pricing is great and the food is always fresh! Definitely recommend eating here. I do prefer my food to go but it has seating to where I felt comfortable to eat.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Moe Meat Moe Cheese Bowl

This particular moes sucks compared to every other location I have been to. Waterford location lets me down every single time. The food is bland, the salsas are consistently old, they are bubbly and sour as if they are fermenting. The rice undercooked, fresh produce toppings old. The staff are rowdy, loud and obnoxious. The “manager” once came off shift to grab herself food in front and before the customers. I know this because it was an obnoxious conversation. It wasn’t a secret by any means, as every employee was shouting as she encouraged it. All in all, I love moes. Burritos are a comfort food. But the Waterford moes is horrible.

Atmosphere: 2

Food: 2

Service: 2

The staff is always friendly, and the food is always fresh and delicious. They know my order by heart because I am there so much lol

Atmosphere: 5

Food: 5

Service: 5

The register forces you to tip at least 10% and the food is mediocre.

Atmosphere: 2

Food: 3

Service: 3

So quality is definitely not as good as chipotle about but service is absolutely better 5 stars and food is made correct considering unlike most chipotle restaurants and the chips were really nice bonus overall good for the price

Food: 3

Service: 5

Portions are very small. Much smaller than they were when I got to know moes earlier this year. They used to give you a bag of fresh tortilla chips on the side. Now it’s just a few stale chips. There are other Mexican places around that are just as good if not better for less money. I’ll be going elsewhere from now on.

Atmosphere: 1

Food: 1

Service: 1