Food was old the salad I got looked like it was very old and brown tasted so bad this place used to be good years ago not anymore awful especially for the prices
Atmosphere: 1
Food: 1
Service: 1
Kevin Joyce
Ordered 3 cups for the same pickup time. There was 1 cup on the counter even though all 3 were marked completed. The iced coffee is just as bad as the Groton Panera. The iced tea is darker than the iced coffee. The product is very weak and lacking flavor. I thought Panera's claim to fame was supposed to be consistency. Our store in MA almost always has great iced coffee but I have yet to get a good cup at the Groton or Waterford stores. Looking at the staff I suspect they are managed by the same people.
It's really not difficult to make good iced coffee.
Atmosphere: 3
Food: 1
Service: 1
Eliza Langly
Went in to panera yesterday on 10/22/25 and seen a young man with long hair who threw up at my place of work just a few hours prior and just the simple fast they have sick people serving food is a no go in my book
Atmosphere: 1
Food: 1
Service: 1
Diane Eggert
Typical of Panera, good food. Friendly staff
Atmosphere: 4
Food: 4
Service: 3
Sarah Langston
I waited a long time for my food but they were really busy and the guy preparing pickup orders hooked me up with extra food <33333
Atmosphere: 5
Food: 5
Service: 5
Rosemary St Jean
Very quiet.
Atmosphere: 5
Food: 5
Service: 5
Diana Saunders
Freshly prepared foods. Very tasty soups and sandwiches. Staff is friendly, welcoming and very busy.
Atmosphere: 5
Food: 5
Service: 5
Paul Emmerling Jr
I watched them mess up three peoples orders in a row including mine when it wasn’t even busy. The woman was rude and unapologetic to all the customers. I’ll continue to eat Panera but never again at that location.
Monique Womack
Absolutely the worst service my family and I have ever received. Took over and hour to get the order I placed online. The manager didn't care rhat it was taking so long... Will be a very long time before we ever come back!
Atmosphere: 1
Food: 3
Service: 1
Tristan Tanner
Ordered kids cheese , chips and drink. Sat with my kid and watched my name get pushed to bottom for 45 mins. Went and told the manager what’s up with that. She replied o that’s just how it’s done at Panera??? So can’t tell but seems like they work on uber eats orders first and then kiosk orders then people actually walk up and order at the front. But 45 mins later and my name still was at the bottom we left. FOR A KIDS CHEESE MEAL!!!
I have ordered here 4 times, 4 times, from the Panera app and they have messed up my order every single time! Absolutely ridiculous! From forgetting items to not following the customizations! I even call to make sure they receive it and to not forget anything. I contact my delivery driver to have them help me as well. This is the last time that I will be ordering from this location. You lost a customer.
John Maher
Great place to grab a bite while my car charged nearby.
Atmosphere: 5
Food: 5
Service: 5
Daisy P.
Portions were small, compared to other Paneras I've visited. Staff was friendly.
Atmosphere: 5
Food: 4
Service: 4
Rae Wilson
Got an unsweet, iced black tea. It had a weird minty taste and a fruity aftertaste. I asked an employee if there was anything in it besides tea and they checked and said no. I suggested that perhaps the taste was from something else, but they seemed rather indifferent to the idea of cross contamination.
Food was old the salad I got looked like it was very old and brown tasted so bad this place used to be good years ago not anymore awful especially for the prices
Atmosphere: 1
Food: 1
Service: 1
Ordered 3 cups for the same pickup time. There was 1 cup on the counter even though all 3 were marked completed. The iced coffee is just as bad as the Groton Panera. The iced tea is darker than the iced coffee. The product is very weak and lacking flavor. I thought Panera's claim to fame was supposed to be consistency. Our store in MA almost always has great iced coffee but I have yet to get a good cup at the Groton or Waterford stores. Looking at the staff I suspect they are managed by the same people.
It's really not difficult to make good iced coffee.
Atmosphere: 3
Food: 1
Service: 1
Went in to panera yesterday on 10/22/25 and seen a young man with long hair who threw up at my place of work just a few hours prior and just the simple fast they have sick people serving food is a no go in my book
Atmosphere: 1
Food: 1
Service: 1
Typical of Panera, good food. Friendly staff
Atmosphere: 4
Food: 4
Service: 3
I waited a long time for my food but they were really busy and the guy preparing pickup orders hooked me up with extra food <33333
Atmosphere: 5
Food: 5
Service: 5
Very quiet.
Atmosphere: 5
Food: 5
Service: 5
Freshly prepared foods. Very tasty soups and sandwiches. Staff is friendly, welcoming and very busy.
Atmosphere: 5
Food: 5
Service: 5
I watched them mess up three peoples orders in a row including mine when it wasn’t even busy. The woman was rude and unapologetic to all the customers. I’ll continue to eat Panera but never again at that location.
Absolutely the worst service my family and I have ever received. Took over and hour to get the order I placed online. The manager didn't care rhat it was taking so long... Will be a very long time before we ever come back!
Atmosphere: 1
Food: 3
Service: 1
Ordered kids cheese , chips and drink. Sat with my kid and watched my name get pushed to bottom for 45 mins. Went and told the manager what’s up with that. She replied o that’s just how it’s done at Panera??? So can’t tell but seems like they work on uber eats orders first and then kiosk orders then people actually walk up and order at the front. But 45 mins later and my name still was at the bottom we left. FOR A KIDS CHEESE MEAL!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I have ordered here 4 times, 4 times, from the Panera app and they have messed up my order every single time! Absolutely ridiculous! From forgetting items to not following the customizations! I even call to make sure they receive it and to not forget anything. I contact my delivery driver to have them help me as well. This is the last time that I will be ordering from this location. You lost a customer.
Great place to grab a bite while my car charged nearby.
Atmosphere: 5
Food: 5
Service: 5
Portions were small, compared to other Paneras I've visited. Staff was friendly.
Atmosphere: 5
Food: 4
Service: 4
Got an unsweet, iced black tea. It had a weird minty taste and a fruity aftertaste. I asked an employee if there was anything in it besides tea and they checked and said no. I suggested that perhaps the taste was from something else, but they seemed rather indifferent to the idea of cross contamination.
Atmosphere: 5
Food: 1
Service: 3
The best sandwich ever
Atmosphere: 5
Food: 5
Service: 5
Loading...