I don’t normally have a problem with this subway and I hate to complain but this is ridiculous. My Husband went there to get us something to eat. He got a sub and I just wanted a salad… I don’t know who was making them but they need to be retrained. My husband’s sandwich had barely anything on it and didn’t get what he was asking for. My salad was a handful of chicken with a “dusting” of lettuce and a lot of dressing.. we went yesterday for the same thing and didn’t have any issues..
Atmosphere: 3
Food: 1
Service: 3
Amy Lukas
Called to order for take out and they did not pick up the phone
Graig Rinaldi
Always#1
Eduardo Guilbert
Said it open at 9, and it wasnt. Had a kids field trip. Stop by the store the night before and on the door it said 7 am. It wasnt. Looked on Google map it said 9 am, it wasnt . Made me late to the school. Almost missed the bus for the trip.
Service: 1
William Pezzullo
The guy forgot to add the cheese...
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Tuna Sandwich
Tammie Dunbar
No meatballs, no parm, so had to replace ingredients and change order. Finally got 3 subs made, went to pay, and was told emphatically, "We don't take coupons!" When asked if they would give a discount, since they were already made, my bf was told no. Not treated with any type of respect at all! Ended up being told to F-off and not to come back. Wouldn't go back, even if it were free. Will only go to the Coleman Street Subway from now on.
Atmosphere: 1
Food: 1
Service: 1
Matt
Didn’t put chicken on, or toast, my toasted chicken sandwich (mobile order). As it’s unfair to pay full price for a chicken sandwich without any chicken (price of everything else is neglible), I tried calling the store multiple times, each time they’d answer for a few seconds then hang up without ever saying anything. I’d say hello? anyone there? and I’d hear myself echo from their phone (so I knew they could hear me). I was ignored every time - all they were doing was pretending to answer, then hanging up.Contacted support, and requested a refund explaining the issue (and whoever answered the phone always hanging up), this request was ignored and the only response I got was, to sum it up, sorry that experience doesn’t meet our ‘strict standards’.
Atmosphere: 1
Food: 1
Service: 1
Jack Maliszewski
A real person who pays attention to and makes the sub the correct way. I will return.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Meatball Marksman by Stephen Curry
Gianna Engles
Every time I come here they are the upmost kindest people. Its always correct for what I order and they even deal with my weird requests lol This is literally the only one I will go to even though there is one closer to me.
Called to order for take out and they did not pick up the phone
David Feuerborn
They need to be more accurate on the time they close, because it'll say 7:30pm online, 9:00pm, pn the door, but lock the doors before 7:00pm. These minimum wage losers want more money, but will not work.
Bonnie Sjurset
I have been going & enjoying SUBWAY sandwiches for years at other locations! Stopped into this (Waterford) to order sandwiches using coupon & was yelled at "WE DONT TAKE COUPONS!!!" I just left & WILL NEVER EVER GO BACK THERE!!
Atmosphere: 1
Food: 1
Service: 1
Bonnie Meyers
I have been going & enjoying SUBWAY sandwiches for years at other locations! Stopped into this (Waterford) to order sandwiches using coupon & was yelled at "WE DONT TAKE COUPONS!!!" I just left & WILL NEVER EVER GO BACK THERE!!
Atmosphere: 1
Food: 1
Service: 1
Andy Makepeace
They don't care about the customer. Online it said they closed at 7:30. I showed up a few minutes before 7:00 while they were in the process of making a sandwich for another customer. I was turned away at the door with the employee telling me that was the last customer of the night and they close at 7:00 on weekends. It's was a few minutes BEFORE 7:00. I used to work in restaurants too and I get that you want to go home, but I never turned away a customer who arrived before I locked the door. Customer service goes a long way; you know how many people I'm going to tell about this?
I don’t normally have a problem with this subway and I hate to complain but this is ridiculous. My Husband went there to get us something to eat. He got a sub and I just wanted a salad… I don’t know who was making them but they need to be retrained. My husband’s sandwich had barely anything on it and didn’t get what he was asking for. My salad was a handful of chicken with a “dusting” of lettuce and a lot of dressing.. we went yesterday for the same thing and didn’t have any issues..
Atmosphere: 3
Food: 1
Service: 3
Called to order for take out and they did not pick up the phone
Always#1
Said it open at 9, and it wasnt. Had a kids field trip. Stop by the store the night before and on the door it said 7 am. It wasnt. Looked on Google map it said 9 am, it wasnt . Made me late to the school. Almost missed the bus for the trip.
Service: 1
The guy forgot to add the cheese...
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Tuna Sandwich
No meatballs, no parm, so had to replace ingredients and change order. Finally got 3 subs made, went to pay, and was told emphatically, "We don't take coupons!" When asked if they would give a discount, since they were already made, my bf was told no. Not treated with any type of respect at all! Ended up being told to F-off and not to come back. Wouldn't go back, even if it were free. Will only go to the Coleman Street Subway from now on.
Atmosphere: 1
Food: 1
Service: 1
Didn’t put chicken on, or toast, my toasted chicken sandwich (mobile order). As it’s unfair to pay full price for a chicken sandwich without any chicken (price of everything else is neglible), I tried calling the store multiple times, each time they’d answer for a few seconds then hang up without ever saying anything. I’d say hello? anyone there? and I’d hear myself echo from their phone (so I knew they could hear me). I was ignored every time - all they were doing was pretending to answer, then hanging up.Contacted support, and requested a refund explaining the issue (and whoever answered the phone always hanging up), this request was ignored and the only response I got was, to sum it up, sorry that experience doesn’t meet our ‘strict standards’.
Atmosphere: 1
Food: 1
Service: 1
A real person who pays attention to and makes the sub the correct way. I will return.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Meatball Marksman by Stephen Curry
Every time I come here they are the upmost kindest people. Its always correct for what I order and they even deal with my weird requests lol This is literally the only one I will go to even though there is one closer to me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub
Restaurant was closed during posted open hours
Restaurantji Recommends
Called to order for take out and they did not pick up the phone
They need to be more accurate on the time they close, because it'll say 7:30pm online, 9:00pm, pn the door, but lock the doors before 7:00pm. These minimum wage losers want more money, but will not work.
I have been going & enjoying SUBWAY sandwiches for years at other locations! Stopped into this (Waterford) to order sandwiches using coupon & was yelled at "WE DONT TAKE COUPONS!!!" I just left & WILL NEVER EVER GO BACK THERE!!
Atmosphere: 1
Food: 1
Service: 1
I have been going & enjoying SUBWAY sandwiches for years at other locations! Stopped into this (Waterford) to order sandwiches using coupon & was yelled at "WE DONT TAKE COUPONS!!!" I just left & WILL NEVER EVER GO BACK THERE!!
Atmosphere: 1
Food: 1
Service: 1
They don't care about the customer. Online it said they closed at 7:30. I showed up a few minutes before 7:00 while they were in the process of making a sandwich for another customer. I was turned away at the door with the employee telling me that was the last customer of the night and they close at 7:00 on weekends. It's was a few minutes BEFORE 7:00. I used to work in restaurants too and I get that you want to go home, but I never turned away a customer who arrived before I locked the door. Customer service goes a long way; you know how many people I'm going to tell about this?
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