Chipotle Mexican Grill

1457 New Britain Ave, West Hartford
(860) 521-0479

Recent Reviews

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David Erenberg

Food was good as usual. This location seem like a mess. There were number of people working there but I had a hard time finding a clean table. The soda machine appeared to broken.

Atmosphere: 1

Food: 5

Service: 2

Jacob Swanson

Avoid at all costs. This location has no organization what so ever. Staff was joking around with a queue of 12-14 in pick up orders. They ignored customers when they were even trying to ask about their orders. I asked to cancel my order because it was 35 mins overdue and they were rude saying use the app. Not even “hey we’re sorry about the wait.” The best part was the service line for walk in customers was empty and the guy running that station didn’t even try to help the overwhelmed to station. I’ll never be back.

Atmosphere: 1

Food: 1

Service: 1

Reshad Khairkhowa

if u got doordash at this location cancel the order, line too long

Michael Graham

I had a Chipotle burrito tonight and it was pretty darned good just like every other Chipotle burrito I've ever had. I appreciate the consistency.

Atmosphere: 3

Food: 4

Service: 4

Gabe Quinn

Wicked fast service and good food

Atmosphere: 5

Food: 4

Service: 5

Washitaw Anu

Can't order sides in a bowl or just 2 sides. The tall manager is rude and unprofessional towards customers. Plus, no fountain drinks available. Glastonbury CT location.

Atmosphere: 1

Food: 3

Service: 1

Sharlyn Eaugustus

For me it is once a week. Been getting the Burrito from here for a long time.

MurriLai

Went into the chipotle to order food, one of the girls had a major attitude, very rude !! talking loud, seemed like she didn’t want to do her job!! not professional at all, no diversity, will not return to that chipotle.

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Bowl

Alberto Castro-Fonseca

Worst chipotle I've ever been to, the little meat you got was dry, guac did not look or taste fresh

Atmosphere: 3

Food: 1

Service: 3

Eszter Bartis

I ordered delivery from the app. Some items were missing, which is one thing. Then I proceed to open the boxes for the quesadillas and see that instead of the 3 sides I ordered, they threw in about 4 pieces of salsa into each compartment. My order was around $60 and I didn’t get nearly what I paid for. I ordered 1,5 hours before closing so I can’t imagine that they were already closing up the food section. And if so, then don’t make delivery available if you can’t complete the order the costumer paid for. I really wish I could upload a picture of what I received, it looked like leftovers.

Food: 1

Service: 1

Recommended dishes: Quesadilla

Edgardo

I make the line but was mi first time in the restaurant they don't like question and not very Latin friendly. I order a burrito and they make me a bowl I ask for a exchange and they do it but like angry. The flavor of food is good.

Atmosphere: 2

Food: 5

Service: 2

Glenn Colby

As far as chipotle goes this one is better than others. I usually only go to this one

Atmosphere: 4

Food: 5

Service: 5

Frank

Like what was they tryna do have my dad choke over the fact I didn't have $3 for a water up. They don't give you water which should be free. I don't recommend this store as they probably treat people without respect. No one should have to argue over a water cup. Other places have given me water for free so even if you choke they'd rather have you dead cause you don't have $3.

Atmosphere: 1

Food: 3

Service: 1

Erind Kamili

Rude workers extremely small portions.

Atmosphere: 3

Food: 2

Service: 2

Jean Reyes

I love the fact that the food is delicious and I can customize my meal. This means that my meal is slightly different each time.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bowl, Barbacoa Bowl, High Protein Bowl

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