Custom Cakes near West Hartford, CT

“The shops and bakery cases are beautiful. The desserts are stunning and always taste amazing. I ordered a pre-designed cake and macarons for my son's birthday everyone loved the cake and said the macarons were the best they've ever had. It's also a great place to stop in for a treat“

“Ok y'all let me tell yall about the Soft Moist cakes. Every last one is delicious The Strawberry Celebration cake was tasty. I'm a big critic when it comes to Red Velvet because it's my favorite cake, this one was amazing from the soft cake to the cream cheese frosting that was light and melted in my mouth 🤤 with each bite. NOW the Chocolate Caramel Delux. This the one that will make all your sadness go away, that time of the month seem like it's nothing and will cure you chocolate craving for what ever reason.. order y'all a cake for yourselves Sienna Cakery“

“Overall, Ben & Jerry’s is a great spot to stop by for a scoop of ice cream! it’s been a staple of W. Hartford Center for many years now, and I’m grateful that it’s maintained such a long-term presence. The staff are always friendly, kind, and very efficient! The price is a little steep, but so is everything in West Hartford these days.

Overall, there’s a good selection of ice cream! I consume only dairy free ice cream, and usually they will have at least 2 to 3 flavors. The selection of dairy ice cream flavors is more expansive, and they truly have something for everyone in terms of taste. Their shakes and smoothies also looked delicious as well!

Unfortunately, the line is usually extremely long in the summer. The last time I was there, in late June, the line stretched all the way out the door. There were only two employees working, and they seemed quite young. They were doing a wonderful job, but it looked like a lot to juggle. In the warmer months, it may be helpful to staff more people due to the sheer volume.

I wanted to mention something that occurred at my last visit that concerned me. The line was extremely long. The couple in front of us had two medium-large sheepdogs. The dogs were extremely anxious and nervous being in such a long line and in a small and cramped space. They were clearly not doing well. A staff member kindly asked the couple to bring the dogs outside. They were obviously not service dogs as they had no vest or badge and were clearly not trained to be calm in stressful situations. The couple then proceeded to lie and say they were service animals. The staff dropped it, but I feel that a sign may be helpful for the front door stating service animals only. It was uncomfortable to see these dogs in distress in such a small shop, they were whining and very anxious.

Just wanted to give my feedback! Keep up the good work (-:“

“I ordered a lemon raspberry birthday cake with vanilla buttercream and it was delicious and beautifully decorated. They have great recipes here; cake was fluffy, they used just the right amount of filling, and frosting was amazing. Sometimes buttercream can be either too heavy or too sweet. Theirs was neither. The birthday girl loved it! Also their breakfast pastries are very good with homemade fruit fillings.😋“

“I just purchased cannoli for my son ! I had to call and thank to nice young lady who filled with delicious creamy ricotta cheese very generously and beautifully . Thank you so much“

“I love the fact that everything in there is homemade. My favorite is the cinnamon bun. Coffee is perfect. Friendly staff. Definitely coming back again“

“The girl that was working today 17/ September 2025, at 6:30pm was so nice and kind to me, she made my first experience at a Ben and Jerry’s very good and I plan to come back! She deserves a raise and she’s very sweet and was very quick with making my order, she was also very patient when I asked for a few samples since I’d never been here before!! 10/10“

“They made a great cake for my husband’s birthday, and hit all my ideas right on the head. Thank you!“

“This is a wonderful Bakery! I did a chocolate cake for my Parents, and the cake was absolutely beautiful as well as delicious! 😊 We go here a couple times a year and it never disappoints!“

“I ordered a gender reveal cake with pink sprinkles in the middle and my guests allll said it was delish, which it was. super creative baker 👍“

“Ordered a very last minute sheet cake for a class reunion last weekend and The Kakery provided a beautiful and delicious cake. Everyone loved it!! Thank you so very much for taking my order with such short notice. Kudos to you!!!“

“We came here on a warm spring day after lunch nearby. The store was very cute and clean. It was a little confusing at first on where to enter to order; there were two aisles leading to the counter. There were a few tables inside and outside. The service provided by the employee was friendly and quick.

I had the churro ice cream on a waffle cone; omg, that was so good and tasted like cinnamon toast crunch cereal in milk (as the employee had described). My toddler had the marshmallow sky ice cream, which had marshmallow and chocolate chip cookie dough; he loved it of course. The prices were steep but it was worth it. We ate our ice creams outside on their patio. I really enjoyed my visit and will be back on another cheat day!“

“The food is great, well seasoned, and cooked. The cook knows exactly what he is doing.
Customer service needs work, a little more, and greet customers. Also, paying for a bag is crazy we need a bag to stop the gravy from leaking all over our car/clothes.
Food presentation needs work, jerk, and stew chicken needs to be cut into smaller portions, including the yams.
Overall, the food is excellent, the restaurant is clean, bathroom clean. I will definitely recommend this spot.“