absolutely terrible. there’s an older hispanic woman at the register who is incredibly rude. everytime I would tell her one thing she’d repeat another. she ended up not even charging me for the drink i asked for so we were waiting around for nothing until i checked the receipt again. another man came over and was so kind and didn’t even charge me for her mistake even though i was willing to pay for it at this point because i had redeemed my points and the drink was to be free. Service and quality here has always been bad, but today was more than awful.
B Noble
There is a guy with glasses that has only been at the register when I’ve gone in and he is so rude I can’t imagine anyone would hire him let alone be the first face you see when you walk in! I thought maybe the first two times I walked in. He might be having a bad day but today is number three and he is awful scowling face doesn’t change!
Atmosphere: 1
Food: 3
Service: 1
Damian Laguer
I wish I read the reviews before I came here. Worse experience at a Dunkin ever!
Atmosphere: 1
Food: 1
Service: 1
Samantha Carr
Very poor customer service. Would not give me my refund for my drink when they were out of stock. Told me I had to hold call Dunkins to get my refund. Did not offer a substitute. Not going back
Service: 1
Recommended dishes: Sparkd' Energy
Joy A
One of the worst places and worst services in the whole state! The teenagers working there are just talking and having fun and the left the line of the people going out because they don’t serve and don’t want to serve them! They gave me very old food, to quit going there, it caused me to be sick and vomiting the whole day! They don’t respect and don’t assist the clients all what they do there is eating and talking together and when they see people there waiting they just ignore them so they leave without buying anything! I hope that the manager will have more respectful, convenient and active staff over there cause they ruined the reputation of Dunkin Donuts by having such horrible employees!! Too bad and shameful! Not recommended at all!
Atmosphere: 1
Food: 1
Service: 1
Robbie
Terrible service and drink was made wrong. Employees clearly don't want to be there or do their job. Hire new people for everyone's sake.
Atmosphere: 1
Food: 1
Service: 1
Right Minded
Slow customer service and expensive ice water
Robert
Terrible service and drink was made wrong. Employees clearly don't want to be there or do their job. Hire new people for everyone's sake.
Atmosphere: 1
Food: 1
Service: 1
Giannis Sklavos
First time such a disappointment...the coffee water with a little color. The avocado and bacon bun is satisfying
Atmosphere: 1
Food: 2
Service: 1
P The me
D'Amonie needs to learn how to be a decent human being. The manager also is no help and incentives rude and nasty behavior. It's not my fault you work at Dunkin donuts in a mall, if you are that miserable find a new job.
The very friendly employees, that is more than enough for a business to be good and on the other hand, the variety of fresh and tasty products that you get in this store, thank you for your services.
Atmosphere: 5
Food: 5
Service: 5
Theresa Ruelle
Typical Dunkin'! Staff was nice and place was clean! Took quite awhile for toasted bagel with cream cheese though!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts, Bagels
Go Ve
Experienced nice service. Dunkin food ok.
Atmosphere: 4
Food: 4
Service: 5
Tiffani Thomas
This Dunkin’ Donuts needs great improvement, customer service is horrible, my donuts were hard, and the mice and flys are unbelievable . Never will I come here again
Atmosphere: 1
Food: 2
Service: 1
G.B. Miller
Considering that this was at WestFarms Mall, it filled a necessary need, which was to get a coffee. The service was okay, which is saying something, as this D&D gets really slammed on the weekends. Prices were higher than normal, but I think that's directly due to the location itself (high rent equals high prices in order to keep the same cost margins).
absolutely terrible. there’s an older hispanic woman at the register who is incredibly rude. everytime I would tell her one thing she’d repeat another. she ended up not even charging me for the drink i asked for so we were waiting around for nothing until i checked the receipt again. another man came over and was so kind and didn’t even charge me for her mistake even though i was willing to pay for it at this point because i had redeemed my points and the drink was to be free. Service and quality here has always been bad, but today was more than awful.
There is a guy with glasses that has only been at the register when I’ve gone in and he is so rude I can’t imagine anyone would hire him let alone be the first face you see when you walk in! I thought maybe the first two times I walked in. He might be having a bad day but today is number three and he is awful scowling face doesn’t change!
Atmosphere: 1
Food: 3
Service: 1
I wish I read the reviews before I came here. Worse experience at a Dunkin ever!
Atmosphere: 1
Food: 1
Service: 1
Very poor customer service. Would not give me my refund for my drink when they were out of stock.
Told me I had to hold call Dunkins to get my refund. Did not offer a substitute. Not going back
Service: 1
Recommended dishes: Sparkd' Energy
One of the worst places and worst services in the whole state! The teenagers working there are just talking and having fun and the left the line of the people going out because they don’t serve and don’t want to serve them! They gave me very old food, to quit going there, it caused me to be sick and vomiting the whole day! They don’t respect and don’t assist the clients all what they do there is eating and talking together and when they see people there waiting they just ignore them so they leave without buying anything! I hope that the manager will have more respectful, convenient and active staff over there cause they ruined the reputation of Dunkin Donuts by having such horrible employees!! Too bad and shameful! Not recommended at all!
Atmosphere: 1
Food: 1
Service: 1
Terrible service and drink was made wrong. Employees clearly don't want to be there or do their job. Hire new people for everyone's sake.
Atmosphere: 1
Food: 1
Service: 1
Slow customer service and expensive ice water
Terrible service and drink was made wrong. Employees clearly don't want to be there or do their job. Hire new people for everyone's sake.
Atmosphere: 1
Food: 1
Service: 1
First time such a disappointment...the coffee water with a little color. The avocado and bacon bun is satisfying
Atmosphere: 1
Food: 2
Service: 1
D'Amonie needs to learn how to be a decent human being. The manager also is no help and incentives rude and nasty behavior. It's not my fault you work at Dunkin donuts in a mall, if you are that miserable find a new job.
Atmosphere: 1
Service: 1
Restaurantji Recommends
The very friendly employees, that is more than enough for a business to be good and on the other hand, the variety of fresh and tasty products that you get in this store, thank you for your services.
Atmosphere: 5
Food: 5
Service: 5
Typical Dunkin'! Staff was nice and place was clean! Took quite awhile for toasted bagel with cream cheese though!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts, Bagels
Experienced nice service. Dunkin food ok.
Atmosphere: 4
Food: 4
Service: 5
This Dunkin’ Donuts needs great improvement, customer service is horrible, my donuts were hard, and the mice and flys are unbelievable . Never will I come here again
Atmosphere: 1
Food: 2
Service: 1
Considering that this was at WestFarms Mall, it filled a necessary need, which was to get a coffee. The service was okay, which is saying something, as this D&D gets really slammed on the weekends. Prices were higher than normal, but I think that's directly due to the location itself (high rent equals high prices in order to keep the same cost margins).
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Donuts
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