Dunkin'

56 Park Rd, West Hartford
(860) 232-1796

Recent Reviews

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Leila Hernández

I asked for a coffee and they didn't give me what I asked for. Terrible service. They don't know how to serve properly and they didn't give me a coffee. They charged me for 4 coffees and I only asked for three, apart from their mistakes.

Service: 1

Joseph Prescott

They got my order right and for the first time ever, a dunkin completely stirred the mocha into my coffee! Huge win. Everyone was nice too

Atmosphere: 2

Food: 5

Service: 5

J F

Came to this location ordered on Saturday, after MED - Decaffeinated W/ ONE CREAM & 2 Carmel Swirl & No Sugar. Get me a Medium Vanilla coffee with cream and 4 sugar. Double chocolate donuts. Donut was missed. Next day I come to pick up my missed paid for donut and the girl at the drive thru says unable to give donut without a receipt. I was not given a receipt. But the staff has no power to make a proper customer service decision on a donut??? Ok!!! Girl says come back next Saturday when the person that was working will be back. Come back Tuesday the manager will be there. For a donut???? 🍩 there is no receipt. No one is gonna drive back to a Dunkin Donut and ask for a donut something they paid for and it didn’t happen. Small and petty thinking can make you miss an easy customer service opportunity and loose a customer. Dunkin’ Donuts is only as big as their repeat customer. Ijs!!!

Anthony Garvin

Told me they couldnt make any espresso or use the oven because they “lost power” even though everything in there was working fine. This on a sunday morning. She was also quite fat and had a greasy piece of bacon hanging out of her mouth when she told me. I wonder how she cooked it?

Toy Gonzalez

I orders through door dash and I get my items just for there to be no donuts inside the bags, you gave me 2 bags just for me to be missing items in it. And then I’m calling the store to complain and nobody is answering it’s 1pm on a Sunday I’m pretty sure you guys are not that busy to not answer or do a order properly

Doug Feldmann

Good place to grab a bite to eat. Without costing an arm and a leg.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sausage Egg and Cheese

Eric Lorenz

Great Sevice From the Staff every time I've been clean and friendly :)

Atmosphere: 4

Food: 5

Service: 5

Denman James

The morning weekday team makes this place feel like your local donut shop and not a chain. Friendly, helpful and cheerful every time I go in, and I always leave feeling happy.

Atmosphere: 5

Service: 5

Recommended dishes: Donuts

D

Today must be smile day as well, as national donut day. I came in to apply for a job but they informed me that other locations were hiring. As I sat to apply after receiving my butter pecan iced coffee and complimentary butternut donut, with a smile, great attitude, and observed customers leaving with smiles as well, as I enjoyed sitting down in the booth to enjoy my breakfast and applications. I'd definitely come back to this location. The ladies were outstandingly fabulous.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

C

The staff are so nice

kathleen Colon

The staff is phenomenal, there the reason I drive further away. It’s so worth it . Best service ever

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts, Sourdough Breakfast Sandwich, English Muffin

Mike

Fast and quick. I was in and out in no time.

Atmosphere: 5

Food: 5

Service: 5

michael thomas

Fast and quick. I was in and out in no time.

Atmosphere: 5

Food: 5

Service: 5

Alberto Medina

I like going there when the adults are working.They pay more attention to you. But when the younger Employees are there the rather be talking or on their

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Sausage Egg and Cheese

Allison Therrien

Was in and out within 5 minutes. Very nice staff.

Atmosphere: 5

Food: 5

Service: 5

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