Dunkin'

56 Park Rd, West Hartford
(860) 232-1796

Recent Reviews

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J F

Came to this location ordered on Saturday, after MED - Decaffeinated W/ ONE CREAM & 2 Carmel Swirl & No Sugar. Get me a Medium Vanilla coffee with cream and 4 sugar. Double chocolate donuts. Donut was missed. Next day I come to pick up my missed paid for donut and the girl at the drive thru says unable to give donut without a receipt. I was not given a receipt. But the staff has no power to make a proper customer service decision on a donut??? Ok!!! Girl says come back next Saturday when the person that was working will be back. Come back Tuesday the manager will be there. For a donut???? šŸ© there is no receipt. No one is gonna drive back to a Dunkin Donut and ask for a donut something they paid for and it didn’t happen. Small and petty thinking can make you miss an easy customer service opportunity and loose a customer. Dunkin’ Donuts is only as big as their repeat customer. Ijs!!!

Anthony Garvin

Told me they couldnt make any espresso or use the oven because they ā€œlost powerā€ even though everything in there was working fine. This on a sunday morning. She was also quite fat and had a greasy piece of bacon hanging out of her mouth when she told me. I wonder how she cooked it?

Toy Gonzalez

I orders through door dash and I get my items just for there to be no donuts inside the bags, you gave me 2 bags just for me to be missing items in it. And then I’m calling the store to complain and nobody is answering it’s 1pm on a Sunday I’m pretty sure you guys are not that busy to not answer or do a order properly

Doug Feldmann

Good place to grab a bite to eat. Without costing an arm and a leg.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sausage Egg and Cheese

Eric Lorenz

Great Sevice From the Staff every time I've been clean and friendly :)

Atmosphere: 4

Food: 5

Service: 5

Denman James

The morning weekday team makes this place feel like your local donut shop and not a chain. Friendly, helpful and cheerful every time I go in, and I always leave feeling happy.

Atmosphere: 5

Service: 5

Recommended dishes: Donuts

D

Today must be smile day as well, as national donut day. I came in to apply for a job but they informed me that other locations were hiring. As I sat to apply after receiving my butter pecan iced coffee and complimentary butternut donut, with a smile, great attitude, and observed customers leaving with smiles as well, as I enjoyed sitting down in the booth to enjoy my breakfast and applications. I'd definitely come back to this location. The ladies were outstandingly fabulous.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

C

The staff are so nice

kathleen Colon

The staff is phenomenal, there the reason I drive further away. It’s so worth it . Best service ever

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts, Sourdough Breakfast Sandwich, English Muffin

Mike

Fast and quick. I was in and out in no time.

Atmosphere: 5

Food: 5

Service: 5

michael thomas

Fast and quick. I was in and out in no time.

Atmosphere: 5

Food: 5

Service: 5

Alberto Medina

I like going there when the adults are working.They pay more attention to you. But when the younger Employees are there the rather be talking or on their

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Sausage Egg and Cheese

Allison Therrien

Was in and out within 5 minutes. Very nice staff.

Atmosphere: 5

Food: 5

Service: 5

Gopalakrishnan Arthanari

Needs more tables and chairs.

Felix Morales

Love the coffee ā˜•

Atmosphere: 5

Food: 5

Service: 5

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