Wouldn’t feed this to food to my dog. The spicy Korean beef noddles are only vaguely Korean. My stomach doesn’t feel good after eating here. I won’t be returning.
Joanna Jones-Coleman
Today I ordered the pesto parmesan tortellini and it was genuinely a horrendous, salty meal. There were no dynamic flavors, just carbs and extreme amounts of salt. Additionally, the company neglected to leave my drink out for the person picking up my food. I wasted so much money. Awful.
Atmosphere: 1
Food: 1
Service: 1
Ms. Spears
Today was NOT a good day. We ordered 5 meals and got 4. I called back and the girl says "yea it's here...did you wanna come get it???". Then she stated they would remake it. When I arrived, the tall cook was asking questions about it and the same young lady stated how it was never placed in the bag. He aggressively packaged the dish and tossed it on the counter. The other guy bagging foods grabbed the hot dish and shoves it at me. I damn near dropped it as it was hot. Never offered me a bag or anything. I'm confused on why I'm being treated poorly when I'm the one who was missing food amd had to come back to get it. In addition, my mom had a piece of saran wrap in her spicy korean bowl and barely any steak. Normally we enjoy our meals. After today's mishaps, we think we may need to take a break from coming here. I understand mistakes happen but customer service shouldn't reflect being treated or spoken to poorly when as the customer I wasn't wrong.
Atmosphere: 3
Food: 3
Service: 1
Martin Soto
Ordered online, and they gave me the bag of food, but when I looked at the name, it was someone else’s food. I asked the cashier, and they said my name wasn’t on the list, when I clearly showed them the receipt, double checked the address, and it was the right location. So I’m guessing they gave my food to some random person and they didn’t bother looking at the names..
Joseph Perera
Waited over an hour for an order of mac and cheese with no update. Went up to ask for an update and was given nothing. They were too busy churning out to-go orders to care for the in-store guests. Had to ask for a refund. Will never be returning to this site.
Atmosphere: 2
Food: 1
Service: 1
Kaitlin Eilers
Quite literally spent an hour waiting for noodles, only to ask for a refund. We weren’t the only ones there waiting for over an hour. Extremely disappointed.
Atmosphere: 1
Food: 1
Service: 1
Rengasamy Kailasam
Nice one. I wish they have branches in the Boston area
Atmosphere: 5
Food: 5
Service: 5
chip aroo
Atmosphere is good not a lot of people who came out pretty fast and it's clean inside
Atmosphere: 5
Food: 4
Service: 5
Beth Cotto
I am fairly new to Noodles & Co and today was only my 3rd time coming in to pick up some take out. I have been eating healthier and really loved the idea of the Zoodles or Zucchini noodles since it has less carbs. I ordered the roasted garlic 'CREAM' sauce zoodles with grilled chicken and asked for ONE modification which was NO mushroom. I received my order and drove home so happy to dive into my treat for doing so well and sticking to my diet all week. Boy was I disappointed when I began eating!! Along with the mushrooms that I asked them to leave off, they also left off the tomato and parmesan cheese. My "cream" sauce which should be a small amount of thick luscious sauce that coats the noodles was a WATERY MESS that went halfway up the bowl and resembled a soup! And if that wasn't bad enough, I think they didn't have enough zoodles to fill the regular size bowl so they randomly added pieces of diced Zucchini as well. It was my 3rd time ordering this and it has never been so disgusting. I don't know that I can trust going back unfortunately if they could be that careless. Good concept but for me being able to count on a consistent product is important. Shame.
Atmosphere: 3
Food: 1
Service: 3
alexy carrucini
Worst experience of my life. They took my money and then said someone took my order. I waited more than a half hour for a new order that never came. I’m literally in the parking lot writing this because they stole my money. Never in my life would I have thought this would happen with a restaurant in west Hartford. I will contact management tomorrow to see how they will refund my money back.
overpriced for the value .....took around 40 minutes for the entrees ?
Atmosphere: 2
Food: 3
Service: 3
Nicolas Stowell
Really wanted to enjoy this. The advertising and store front is enticing and made me make the stop for lunch.The food quality is extremely poor. The chicken tortellini has no chicken and 15 tortellini for a $12 meal. Not ideal. Very salty, sauce was like water, and it was missing the chicken. Great concept, subpar service execution. Much better lunch options in the same plaza.
Atmosphere: 5
Food: 1
Service: 3
Carmella
Always delicious!!
Atmosphere: 5
Food: 5
Service: 5
O'Brien
Food: ordered Chicken and prosciutto tortellini with smoked gouda. Food came out late and cold and the place was moderately busy on a Sunday@6pm. The Parmesan that was sprinkled on top didn't even wilt let alone melt while I ate it. (2 out of 5)Service: People were nice and hospitable, but the delay in delivering the food and it being cold was a let down. (3 out of 5)Atmosphere: Same most Noodles and company locations. The dining area was clean but the restrooms were very dirty. (2 out of 5)
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Spicy Korean Beef Noodles
Heather Gauvin
My favorite place near my kids school.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Noodles With, Zucchini Pesto with Grilled Chicken, Chicken Penne Pasta
Wouldn’t feed this to food to my dog. The spicy Korean beef noddles are only vaguely Korean. My stomach doesn’t feel good after eating here. I won’t be returning.
Today I ordered the pesto parmesan tortellini and it was genuinely a horrendous, salty meal. There were no dynamic flavors, just carbs and extreme amounts of salt. Additionally, the company neglected to leave my drink out for the person picking up my food. I wasted so much money. Awful.
Atmosphere: 1
Food: 1
Service: 1
Today was NOT a good day. We ordered 5 meals and got 4. I called back and the girl says "yea it's here...did you wanna come get it???". Then she stated they would remake it. When I arrived, the tall cook was asking questions about it and the same young lady stated how it was never placed in the bag. He aggressively packaged the dish and tossed it on the counter. The other guy bagging foods grabbed the hot dish and shoves it at me. I damn near dropped it as it was hot. Never offered me a bag or anything. I'm confused on why I'm being treated poorly when I'm the one who was missing food amd had to come back to get it. In addition, my mom had a piece of saran wrap in her spicy korean bowl and barely any steak. Normally we enjoy our meals. After today's mishaps, we think we may need to take a break from coming here. I understand mistakes happen but customer service shouldn't reflect being treated or spoken to poorly when as the customer I wasn't wrong.
Atmosphere: 3
Food: 3
Service: 1
Ordered online, and they gave me the bag of food, but when I looked at the name, it was someone else’s food.
I asked the cashier, and they said my name wasn’t on the list, when I clearly showed them the receipt, double checked the address, and it was the right location.
So I’m guessing they gave my food to some random person and they didn’t bother looking at the names..
Waited over an hour for an order of mac and cheese with no update. Went up to ask for an update and was given nothing. They were too busy churning out to-go orders to care for the in-store guests. Had to ask for a refund. Will never be returning to this site.
Atmosphere: 2
Food: 1
Service: 1
Quite literally spent an hour waiting for noodles, only to ask for a refund. We weren’t the only ones there waiting for over an hour. Extremely disappointed.
Atmosphere: 1
Food: 1
Service: 1
Nice one. I wish they have branches in the Boston area
Atmosphere: 5
Food: 5
Service: 5
Atmosphere is good not a lot of people who came out pretty fast and it's clean inside
Atmosphere: 5
Food: 4
Service: 5
I am fairly new to Noodles & Co and today was only my 3rd time coming in to pick up some take out. I have been eating healthier and really loved the idea of the Zoodles or Zucchini noodles since it has less carbs. I ordered the roasted garlic 'CREAM' sauce zoodles with grilled chicken and asked for ONE modification which was NO mushroom. I received my order and drove home so happy to dive into my treat for doing so well and sticking to my diet all week. Boy was I disappointed when I began eating!! Along with the mushrooms that I asked them to leave off, they also left off the tomato and parmesan cheese. My "cream" sauce which should be a small amount of thick luscious sauce that coats the noodles was a WATERY MESS that went halfway up the bowl and resembled a soup! And if that wasn't bad enough, I think they didn't have enough zoodles to fill the regular size bowl so they randomly added pieces of diced Zucchini as well. It was my 3rd time ordering this and it has never been so disgusting. I don't know that I can trust going back unfortunately if they could be that careless. Good concept but for me being able to count on a consistent product is important. Shame.
Atmosphere: 3
Food: 1
Service: 3
Worst experience of my life. They took my money and then said someone took my order. I waited more than a half hour for a new order that never came. I’m literally in the parking lot writing this because they stole my money. Never in my life would I have thought this would happen with a restaurant in west Hartford. I will contact management tomorrow to see how they will refund my money back.
Restaurantji Recommends
overpriced for the value .....took around 40 minutes for the entrees ?
Atmosphere: 2
Food: 3
Service: 3
Really wanted to enjoy this. The advertising and store front is enticing and made me make the stop for lunch.The food quality is extremely poor. The chicken tortellini has no chicken and 15 tortellini for a $12 meal. Not ideal. Very salty, sauce was like water, and it was missing the chicken. Great concept, subpar service execution. Much better lunch options in the same plaza.
Atmosphere: 5
Food: 1
Service: 3
Always delicious!!
Atmosphere: 5
Food: 5
Service: 5
Food: ordered Chicken and prosciutto tortellini with smoked gouda. Food came out late and cold and the place was moderately busy on a Sunday@6pm. The Parmesan that was sprinkled on top didn't even wilt let alone melt while I ate it. (2 out of 5)Service: People were nice and hospitable, but the delay in delivering the food and it being cold was a let down. (3 out of 5)Atmosphere: Same most Noodles and company locations. The dining area was clean but the restrooms were very dirty. (2 out of 5)
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Spicy Korean Beef Noodles
My favorite place near my kids school.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Noodles With, Zucchini Pesto with Grilled Chicken, Chicken Penne Pasta
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